Updated statement from British Airways following the disruption at London Heathrow on 21 March
Last 24 hours
British Airways outages and problems
In the past 24 hours, 31 user reports came in for British Airways. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 4 reports, about 3 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
No problems detected in the last 24 hoursReports for British Airways stayed at their usual level the whole time.
Report categories
What people can report about British Airways
What went wrong
What people said was wrong in recent problem reports for British Airways worldwide.
Share of 8 recent reports that said what was wrong, from every country listed below.
World map
British Airways reports around the world
In the last 24 hours, 28 problem reports about British Airways came in from 3 countries. Right now reports are at the usual level in every country.
- Outage now
- Problems now
- Normal
| Country | Now | Last hour | 24 hours |
|---|---|---|---|
| The UK numbers above | Normal | 2 | 22 |
| Spain | Normal | 0 | 4 |
| India | Normal | 0 | 2 |
| Canada | Normal | 0 | 0 |
| Croatia | Normal | 0 | 0 |
| Hong Kong | Normal | 0 | 0 |
| Ireland | Normal | 0 | 0 |
| The UAE | Normal | 0 | 0 |
| Germany | Normal | 0 | 0 |
| Austria | Normal | 0 | 0 |
| Belgium | Normal | 0 | 0 |
| The Netherlands | Normal | 0 | 0 |
Each country's status compares its reports with the usual level there. 14 more countries had 0 reports in the last 24 hours. Map outlines: Natural Earth.
Last 30 days
British Airways problem spikes, last 30 days
Since 6 October, British Airways had no outage spikes or periods of elevated reports.
- Sat 3 Oct: no data
- Sun 4 Oct: no data
- Mon 5 Oct: no data
- Tue 6 Oct: 1 report
- Wed 7 Oct: 1 report
- Thu 8 Oct: 1 report
- Fri 9 Oct: 0 reports
- Sat 10 Oct: 0 reports
- Sun 11 Oct: 1 report
- Mon 12 Oct: 1 report
- Tue 13 Oct: 0 reports
- Wed 14 Oct: 0 reports
- Thu 15 Oct: 3 reports
- Fri 16 Oct: 1 report
- Sat 17 Oct: 0 reports
- Sun 18 Oct: 0 reports
- Mon 19 Oct: 1 report
- Tue 20 Oct: 0 reports
- Wed 21 Oct: no data
- Thu 22 Oct: 0 reports
- Fri 23 Oct: 4 reports
- Sat 24 Oct: 2 reports
- Sun 25 Oct: 0 reports
- Mon 26 Oct: 1 report
- Tue 27 Oct: 2 reports
- Wed 28 Oct: 5 reports
- Thu 29 Oct: 18 reports
- Fri 30 Oct: 49 reports
- Sat 31 Oct: 32 reports
- Sun 1 Nov: no data
By country
Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.
- The UK85
- Spain9
- Germany8
- India4
- Czechia3
- Ireland3
- Italy3
- Poland3
Country history starts on 28 October 2026. Days run from midnight to midnight, Central European time.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 6 October 2026. Monthly reports for all services
Troubleshooting
How to fix British Airways not working
British Airways is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Clear the app's cache and stored data
If you're searching 'British Airways not working today' because the app freezes on the booking screen, the fix is often local. With 100.00% uptime and 31 reports today, the problem is more likely your app's state than a server outage. Corrupted cache files from a botched update can block the session. Go to your device settings, find the British Airways app, and clear storage. Then log in again. This resolves most white-screen crashes without waiting for a server-side fix.
Check your payment method for pending pre-authorizations
A failed booking can lock your card with a pending charge that prevents new attempts, even though British Airways is operational and processing payments for others. Log into your bank app and look for a pending transaction from BA. If you see one, wait 20 minutes or call your bank to release it; the hold ties up your available balance and triggers a generic error on the site. Many reports on 'British Airways down detector' are really just payment gateway mismatches.
Switch to a public DNS like 1.1.1.1 or 8.8.8.8
Your ISP's DNS can lag behind when British Airways changes its CDN configuration, making it look like the site is down. The last confirmed outage was more than 24 hours ago, so if the issue started after that, your local DNS is the prime suspect. A quick flip to Cloudflare or Google DNS often restores access at once. This fixes the 'British Airways network status' showing unreachable on your home connection while your phone on cellular loads it fine. After switching, flush your local DNS cache and try again.
Log out of all devices and reset your password
Sometimes the session token on one device corrupts and locks you out everywhere, even when British Airways is up. If you're typing 'is British Airways down right now' into a search bar, the answer is probably no, but your session might be stuck. A password reset from the website invalidates all active sessions and clears the jam. Use a browser you haven't touched for BA in weeks so you bypass any cached redirect loops. After the reset, wait two minutes before logging in on your main device.
While British Airways is down: what to use instead
- Website instead of app Open the browser when the app stalls on login or when a booking will not open.
- Phone line If the app will not confirm a booking or a change, call the British Airways help centre and ask an agent to finish it.
- Airport desk At the airport, a staffed British Airways desk can print a boarding pass or fix a check-in that failed in the app.
- Google Flights Use it to compare other carriers on your route, then book direct with the airline you pick.
Your device
Fix British Airways on Windows, Mac, Android and iPhone
British Airways on Windows
- Fix
- Clear your browser cache and cookies, or try opening the British Airways website in an Incognito window to bypass stored data. Temporarily disabling active VPNs or ad-blockers can also help restore access to the site.
- Check
- Check if the British Airways website fails to load in multiple browsers or displays server timeout errors on your Windows PC. You can also verify if other websites load to confirm it is not a general network issue.
Command Prompt
ping britishairways.comTest whether British Airways's servers replynslookup britishairways.comCheck that British Airways's DNS resolvestracert britishairways.comTrace where the connection dropsipconfig /flushdnsClear the DNS cache, then reloadBritish Airways on Mac
- Fix
- Clear Safari's website data through the browser settings, or try accessing the British Airways site using an alternative browser like Chrome. Restarting your Mac and your router can also resolve local network conflicts.
- Check
- Verify if the British Airways website is unreachable on macOS by checking if the page returns a server error or remains blank. You can also check online status tools to see if the airline's servers are down for everyone.
Terminal
ping -c 4 britishairways.comTest whether British Airways's servers replynslookup britishairways.comCheck that British Airways's DNS resolvestraceroute britishairways.comTrace where the connection dropssudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reloadBritish Airways on Android
- Fix
- Force stop the British Airways app and clear its cache in your Android settings, or check the Google Play Store for any pending updates. If the app still fails to load, try reinstalling it completely.
- Check
- Check if the British Airways app displays connection errors or fails to load your boarding passes on your Android device. You can also try loading the British Airways mobile website to see if the issue is app-specific.
British Airways on iPhone and iPad
- Fix
- Update the British Airways app through the App Store, or delete and reinstall the app to resolve potential data corruption. Switching from Wi-Fi to cellular data can also fix local connection issues.
- Check
- Open the British Airways app on your iPhone or iPad to see if it gets stuck on the loading screen or fails to fetch booking details. You can also check the App Store reviews to see if other iOS users are experiencing similar issues.
Busiest times
When people report British Airways problems
The busiest hour for reports about British Airways is 11:00 to 12:00 Central European time, and the busiest day is Friday.
By hour of the day
- 00:00 to 01:00: 0 reports on an average day
- 01:00 to 02:00: 0.13 reports on an average day
- 02:00 to 03:00: 0 reports on an average day
- 03:00 to 04:00: 0 reports on an average day
- 04:00 to 05:00: 0 reports on an average day
- 05:00 to 06:00: 0 reports on an average day
- 06:00 to 07:00: 0 reports on an average day
- 07:00 to 08:00: 0 reports on an average day
- 08:00 to 09:00: 0.25 reports on an average day
- 09:00 to 10:00: 0.16 reports on an average day
- 10:00 to 11:00: 0.17 reports on an average day
- 11:00 to 12:00: 0.61 reports on an average day
- 12:00 to 13:00: 0.25 reports on an average day
- 13:00 to 14:00: 0.58 reports on an average day
- 14:00 to 15:00: 0.28 reports on an average day
- 15:00 to 16:00: 0.29 reports on an average day
- 16:00 to 17:00: 0.3 reports on an average day
- 17:00 to 18:00: 0.32 reports on an average day
- 18:00 to 19:00: 0.28 reports on an average day
- 19:00 to 20:00: 0.38 reports on an average day
- 20:00 to 21:00: 0.33 reports on an average day
- 21:00 to 22:00: 0.26 reports on an average day
- 22:00 to 23:00: 0.19 reports on an average day
- 23:00 to 00:00: 0.21 reports on an average day
By day of the week
- Monday: 0.88 reports on an average Monday
- Tuesday: 0.75 reports on an average Tuesday
- Wednesday: 2 reports on an average Wednesday
- Thursday: 7 reports on an average Thursday
- Friday: 14 reports on an average Friday
- Saturday: 8.5 reports on an average Saturday
- Sunday: 0.33 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 25 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
About
What happens when British Airways goes down
British Airways handles flight bookings and online check-ins for millions of travellers. When the website or app stops responding, you can't retrieve a boarding pass or rebook a cancelled flight, so 'is British Airways down right now' and 'is British Airways working' become the first things you check. Right now uptime is 100.00%.
You see spinning wheels on the booking page and a blank check-in screen; the mobile app often crashes on launch and the flight status tool won't load. In the last 24 hours, 31 problem reports came in, and when they spike, any British Airways down detector confirms it.
Servers and network
British Airways IP address, servers and network
- IPv4 address
- 23.52.181.32
- IPv6
- Not offered
- Network
- AS16625 · Akamai Technologies, Inc., registered in the United States
- Served through
- Akamai
- DNS hosted by
- Akamai
- HTTPS certificate
- Issued by GlobalSign nv-sa, valid until 1 Dec 2026 (30 days)
- HTTP/3
- Not advertised
- Our check
- No answer within 10 seconds
Checked from our server in Frankfurt, Germany, 31 h ago, for britishairways.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.
Checked from 11 places around the world
10 of 11 locations got an answer from britishairways.com. Paris got no answer (connection timed out). Some sites drop automated checks from particular data-centre servers, so this alone doesn't mean people in Paris can't reach it; the live reports above show what users see. Fastest from Vienna (29 ms), slowest from Singapore (393 ms). Every location connected through Akamai Technologies, Inc. (AS16625), using 11 different addresses.
| Location | Result | Time | Address reached |
|---|---|---|---|
| FrankfurtGermany | Up · HTTP 301 | 48 ms | 88.221.170.166 |
| ViennaAustria | Up · HTTP 301 | 29 ms | 23.217.49.41 |
| MilanItaly | Up · HTTP 301 | 42 ms | 184.25.53.116 |
| ParisFrance | Connection timed out | – | 2.16.193.87 |
| AmsterdamNetherlands | Up · HTTP 301 | 30 ms | 23.220.113.42 |
| MadridSpain | Up · HTTP 301 | 29 ms | 23.46.85.113 |
| WarsawPoland | Up · HTTP 301 | 109 ms | 23.52.181.32 |
| Los AngelesUSA | Up · HTTP 301 | 104 ms | 23.14.133.98 |
| São PauloBrazil | Up · HTTP 301 | 40 ms | 23.201.217.41 |
| SingaporeSingapore | Up · HTTP 301 | 393 ms | 23.15.24.30 |
| TokyoJapan | Up · HTTP 301 | 38 ms | 23.217.69.115 |
Checked with check-host.net from its servers in these cities 31 h ago, for britishairways.com. Time is how long each server took to load the page.
Questions
British Airways FAQ
Is British Airways down right now?
British Airways is operational at the moment. 31 user reports came in over the last 24 hours, and this page compares each quarter hour with its usual level. The last major outage ended more than 24 hours ago. Check the live chart. If the spike is still climbing, the issue hasn't been fixed yet, so you might want to wait before trying again. Most problems today seem tied to the booking engine and the mobile app login, not the main website.
What is the British Airways server status?
The servers are operational. The 24-hour uptime is 100.00%, but that number can hide brief drops that happen right when you're trying to check in. A 503 error usually means the backend is overloaded, and a timeout on the payment gateway is a separate headache that doesn't always trigger a full outage flag. The status page above shows response times and error codes in real time.
Why is British Airways not working today?
When British Airways isn't working, the fault rarely sits in one place. Today's reports cluster around the login screen and the 'Manage My Booking' tool, which points to an authentication service hiccup rather than a full site collapse. The last 24 hours brought 31 user reports, and the chart on this page shows when the peak came. If you're seeing a blank page or a spinning wheel after you enter your password, it's almost certainly on their end. The last time this pattern showed up was more than 24 hours ago, and it cleared after about 40 minutes. Try the mobile app. Sometimes the API stays up while the web front end falls over.
How do I check if British Airways is down?
This page is live. The graph shows real-time report volume, and a sharp vertical climb almost always means a genuine outage, not just a slow connection on your side. You can also cross-check with British Airways' own network status page, though they tend to update it slower than the crowd here. If the graph is flat but you still can't reach the site, try a quick traceroute: if it dies inside an AWS or Akamai node, the problem is wider than BA.
On X
Past updates from @British_Airways
No posts about problems from @British_Airways in the last 14 days. The latest is from .
Updated statement from British Airways following the disruption at London Heathrow Airport on 21 March
A statement from Sean Doyle, the CEO and Chairman of British Airways, following the disruption at London Heathrow Airport on 21 March 2025.
For your site
Put the British Airways status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
HTML
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How we track British Airways
The status on this page comes from user-submitted problem reports for British Airways, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for British Airways, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. British Airways doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.