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American Express americanexpress.com

Is American Express down right now? Live status and outage tracker

No, American Express is up.

No widespread outage detected. 6 user reports in the last hour is within the normal range.

Live Last spike Data refreshes every 5 minutes
Not working for you? Help centre
User reports, last 24 hours, 15 minutes a segment: 96 flowing, 0 slow (elevated), 0 jammed (outage)

User reports, last 24 hours

121 reports in total, counted in 15-minute windows

In the last hour, 6 problem reports came in for American Express, against about 4 at this time on a usual day. Over the last 24 hours there were 121 reports. Worldwide, most recent reports were about web login (73%) and mobile banking (5%). The last spike in reports was 30 h ago and lasted 18 min. These are user reports from the US, where most people report American Express problems.

Around the world right now: normal in 71 other countries. By country

In the past 24 hours, 121 user reports came in for American Express. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day. The busiest 15-minute window had 7 reports, about 6 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Reports, last hour
6
20% on the hour before
Uptime, 24 h
100.00%
No outage windows
Last outage
None
In the last 24 hours
Busiest 15 minutes
7
7 reports, 6 h ago
Last 24 hours

American Express outages and problems

In the past 24 hours, 121 user reports came in for American Express. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 7 reports, about 6 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for American Express stayed at their usual level the whole time.
Report categories

What people can report about American Express

What went wrong

What people said was wrong in recent problem reports for American Express worldwide.

  1. Web Login73%
  2. Mobile banking5%
  3. Login5%
  4. App5%
  5. Mobile login5%
  6. Card application5%

Share of 22 recent reports that said what was wrong, from every country listed below.

World map

American Express reports around the world

In the last 24 hours, 156 problem reports about American Express came in from 9 countries. Right now reports are at the usual level in every country.

  • Outage now
  • Problems now
  • Normal
Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.
CountryNowLast hour24 hours
The US numbers above Normal 5125
The UK Normal 019
Canada Normal 05
Japan Normal 02
The Netherlands Normal 01
Germany Normal 01
India Normal 01
South Africa Normal 01
Puerto Rico Normal 01
Australia Normal 00
Egypt Normal 00
Thailand Normal 00

Each country's status compares its reports with the usual level there. 60 more countries had 0 reports in the last 24 hours. Map outlines: Natural Earth.

Last 30 days

American Express problem spikes, last 30 days

Since 7 October, American Express had no outage spikes, but 1 period of elevated reports.

  • Sat 3 Oct: no data
  • Sun 4 Oct: no data
  • Mon 5 Oct: no data
  • Tue 6 Oct: no data
  • Wed 7 Oct: 1 report
  • Thu 8 Oct: 0 reports
  • Fri 9 Oct: 0 reports
  • Sat 10 Oct: 0 reports
  • Sun 11 Oct: 0 reports
  • Mon 12 Oct: 0 reports
  • Tue 13 Oct: 2 reports
  • Wed 14 Oct: 0 reports
  • Thu 15 Oct: 0 reports
  • Fri 16 Oct: 0 reports
  • Sat 17 Oct: 0 reports
  • Sun 18 Oct: 0 reports
  • Mon 19 Oct: 1 report
  • Tue 20 Oct: 0 reports
  • Wed 21 Oct: no data
  • Thu 22 Oct: 2 reports
  • Fri 23 Oct: 0 reports
  • Sat 24 Oct: 0 reports
  • Sun 25 Oct: 0 reports
  • Mon 26 Oct: 0 reports
  • Tue 27 Oct: 0 reports
  • Wed 28 Oct: 44 reports
  • Thu 29 Oct: 115 reports
  • Fri 30 Oct: 159 reports (elevated reports that day)
  • Sat 31 Oct: 120 reports
  • Sun 1 Nov: no data
  • Elevated reports
    Fri 30 Oct, 17:41–18:00
    Lasted 18 min
    11peak reports

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

  • The US427
  • The UK67
  • Canada29
  • Australia9
  • Germany6
  • Japan5
  • Pakistan4
  • India3

Country history starts on 28 October 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 7 October 2026. Monthly reports for all services

Troubleshooting

How to fix American Express not working

American Express is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach americanexpress.com over your own connection, right now. Nothing is sent to us or stored.

  1. Force quit and reopen the Amex app

    Close the app from your recent apps list and open it again. On iPhone, swipe the app card up from the app switcher; on Android, open the recent apps screen and swipe the card away.

  2. Try the Amex website in a private window

    Try the website in a private window; on a computer, Chrome has it under the three-dot menu as New Incognito Window, and Safari has it under File, then New Private Window. If the site works there but the app fails, your app or normal browser profile is the problem.

  3. Try the Amex app on another network

    Turn off any VPN or iCloud Private Relay, then open the app on Wi-Fi and on cellular data. If the login screen loads on one network but not the other, your connection is blocking something.

  4. Update or reinstall the Amex app

    Open the App Store or Google Play and install any pending Amex update. If the app still crashes or loops, delete it and install it again from the same store. When that fails, open the American Express help centre.

While American Express is down: what to use instead

  • Use the physical card Card payments at a shop terminal run separately from the app login, so your card often still goes through even when the app won't open or show your balance.
  • Sign in on the website If the app keeps logging you out or hangs on a blank screen, try your account in a desktop browser instead.
  • Call the number on your card The phone number printed on the back of your card reaches a person when the app and site both fail.
  • Carry a backup card A Visa or Mastercard debit card covers you when a payment is declined.
Your device

Fix American Express on Windows, Mac, Android and iPhone

American Express on Windows

Fix
Clear your browser cache and cookies, or try accessing the American Express website in an Incognito window. Disabling active ad-blockers or switching to a different web browser can also resolve loading issues.
Check
Try to load the American Express login page in your browser. If you get a connection timeout or a security certificate error while other sites load normally, American Express may be experiencing an outage.
Command Prompt
ping americanexpress.comTest whether American Express's servers reply
nslookup americanexpress.comCheck that American Express's DNS resolves
tracert americanexpress.comTrace where the connection drops
ipconfig /flushdnsClear the DNS cache, then reload

American Express on Mac

Fix
Clear your Safari or Chrome browsing history and disable any active VPNs that might block financial institutions. You can also try flushing your DNS cache through system settings or restarting your router.
Check
Attempt to access the American Express homepage. If the page fails to load or displays a server error code, check your internet connection or try loading the site on another device.
Terminal
ping -c 4 americanexpress.comTest whether American Express's servers reply
nslookup americanexpress.comCheck that American Express's DNS resolves
traceroute americanexpress.comTrace where the connection drops
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

American Express on Android

Fix
Go to your device settings to clear the cache and data for the Amex Android app, or check the Google Play Store for updates. Uninstalling and reinstalling the American Express app can also fix persistent connection errors.
Check
Open the American Express app and check if it fails to load your dashboard or displays a communication error. If the app stuck on the loading screen, the mobile API might be down.

American Express on iPhone and iPad

Fix
Force close the Amex app and check the App Store to ensure you have the latest version installed. If the American Express app still won't load, try reinstalling it or switching from Wi-Fi to cellular data.
Check
Launch the American Express app on your iPhone or iPad to see if you receive a service unavailable message. You can also try logging into the American Express website via Safari to see if the outage is app-specific.
Same time

Problems at the same time as American Express

Since 7 October, American Express's only spike in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

During the latest spike

American Express: Fri 30 Oct, 17:41 to 18:00

21 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report American Express problems

The busiest hour for reports about American Express is 20:00 to 21:00 Central European time, and the busiest day is Thursday.

By hour of the day

  • 00:00 to 01:00: 0.69 reports on an average day
  • 01:00 to 02:00: 0.66 reports on an average day
  • 02:00 to 03:00: 0.8 reports on an average day
  • 03:00 to 04:00: 0.79 reports on an average day
  • 04:00 to 05:00: 0.84 reports on an average day
  • 05:00 to 06:00: 0.71 reports on an average day
  • 06:00 to 07:00: 0.29 reports on an average day
  • 07:00 to 08:00: 0.03 reports on an average day
  • 08:00 to 09:00: 0.1 reports on an average day
  • 09:00 to 10:00: 0.25 reports on an average day
  • 10:00 to 11:00: 0.13 reports on an average day
  • 11:00 to 12:00: 0.04 reports on an average day
  • 12:00 to 13:00: 0.27 reports on an average day
  • 13:00 to 14:00: 0.57 reports on an average day
  • 14:00 to 15:00: 0.86 reports on an average day
  • 15:00 to 16:00: 0.75 reports on an average day
  • 16:00 to 17:00: 1 report on an average day
  • 17:00 to 18:00: 1.3 reports on an average day
  • 18:00 to 19:00: 1.4 reports on an average day
  • 19:00 to 20:00: 1.1 reports on an average day
  • 20:00 to 21:00: 1.6 reports on an average day
  • 21:00 to 22:00: 1.3 reports on an average day
  • 22:00 to 23:00: 1.1 reports on an average day
  • 23:00 to 00:00: 0.94 reports on an average day

By day of the week

  • Monday: 0.29 reports on an average Monday
  • Tuesday: 0.5 reports on an average Tuesday
  • Wednesday: 15 reports on an average Wednesday
  • Thursday: 38 reports on an average Thursday
  • Friday: 37 reports on an average Friday
  • Saturday: 30 reports on an average Saturday
  • Sunday: 0 reports on an average Sunday

Each bar is the average number of user reports in that hour, or on that day of the week, from 25 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when American Express goes down

American Express is a financial services company that issues credit cards and banking products. Cardholders and merchants rely on it for purchases, travel bookings, bill payments, and account management; an outage interrupts card approvals, app logins, statement access, and payment processing.

Sign-in fails first. When the service has trouble, the app or website login often loops or returns a generic error, and you cannot reach your account to check balances or pay a bill. Card payments can still clear if the merchant's terminal reaches the network, but declined charges and delayed authorizations happen when that path breaks; rewards redemption, statement downloads, bill pay, and account alerts tend to stop working before basic card swipes do. Outages are often partial or regional: you may get errors while someone in another city has no problem at all, and the app can recover before the website does.

Servers and network

American Express IP address, servers and network

IPv4 address
23.197.143.248
IPv6
Not offered
Network
AS16625 · Akamai Technologies, Inc., registered in the United States
Served through
Akamai
DNS hosted by
Akamai
HTTPS certificate
Issued by DigiCert Inc, valid until 25 Mar 2027 (144 days)
HTTP/3
Not advertised
Our check
Answered in 302 ms

Checked from our server in Frankfurt, Germany, 15 h ago, for www.americanexpress.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Checked from 11 places around the world

All 11 locations got an answer from www.americanexpress.com. Fastest from Milan (23 ms), slowest from Warsaw (608 ms). Every location connected through Akamai Technologies, Inc. (AS16625), using 11 different addresses.

LocationResultTimeAddress reached
FrankfurtGermanyUp · HTTP 30231 ms104.102.60.103
ViennaAustriaUp · HTTP 30229 ms104.96.155.79
MilanItalyUp · HTTP 30223 ms23.52.62.254
ParisFranceUp · HTTP 30248 ms104.85.47.60
AmsterdamNetherlandsUp · HTTP 30229 ms23.222.65.83
MadridSpainUp · HTTP 30231 ms23.223.87.12
WarsawPolandUp608 ms2.21.195.190
Los AngelesUSAUp63 ms69.192.42.217
São PauloBrazilUp165 ms23.216.188.221
SingaporeSingaporeUp · HTTP 30259 ms118.215.83.54
TokyoJapanUp · HTTP 30237 ms23.51.164.164

Checked with check-host.net from its servers in these cities 15 h ago, for www.americanexpress.com. Time is how long each server took to load the page.

Questions

American Express FAQ

Is American Express down right now?
The status at the top of this page shows whether problem reports are above their usual level, counted in 15-minute windows over the last 24 hours. It does not ping or probe the service, so a quiet status means few reports, not proof the service is fine. If you cannot log in or load your account summary, try the app on mobile data instead of Wi-Fi, then test the same task on another device. A problem that follows one network or device points to your side, while trouble everywhere suggests the service has an outage.

Why does the Amex app keep signing me out or showing a blank screen?
The app can sign you out after a session timeout or when it cannot reach the account servers, and a blank screen often follows a failed login handoff. Check if your phone has a pending app update, then clear the app cache or reinstall it; if the website loads your account from the same network, the app build is the likely problem. If both app and website fail, wait and try later because the trouble is on the service side.

Why did my American Express payment fail or stay pending?
A payment can fail when the bank account details do not match or when the card is locked for security. Check that your bank has enough funds and confirm the account and routing numbers. If the payment shows pending, do not send it again right away; duplicate payments can create a credit balance and a longer fix. Wait for the status to update, then call the number on the back of your card if it still shows pending after a full business day.

Why can't I see my American Express Membership Rewards points or offers in the app?
Rewards and offers often load from a different part of the site than your account balance, so one can work while the other stalls. Force the app closed and reopen it; pull down to refresh if the balance area looks stuck. A stale login can also hide offers, so sign out and sign back in before you assume the data is gone.

Does American Express work on mobile data if my home Wi-Fi is having problems?
Yes, the app and website work on mobile data, though some security checks may ask you to verify a code sent to your phone. If Wi-Fi is the only network that fails, restart your router and forget the network on your phone before you blame the service. If mobile data also fails, try another device or browser; that narrows the issue to your account or the service.
For your site

Put the American Express status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

American Express status badge, as it looks now

HTML
<a href="https://isitdownrightnow.app/services/americanexpress/"><img src="https://isitdownrightnow.app/badge/americanexpress.svg" alt="American Express status" height="20"></a>
Markdown, for README files
[![American Express status](https://isitdownrightnow.app/badge/americanexpress.svg)](https://isitdownrightnow.app/services/americanexpress/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track American Express

The status on this page comes from user-submitted problem reports for American Express, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for American Express, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. American Express doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.

Elsewhere

Check other services

See all 500+ services

Problems elsewhere right now

Strips: user reports, last 6 hours, 15 minutes a segment.