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Amazon Luna Web Streaming Services

Amazon Luna Web Streaming Services luna.amazon.com Live · Operational

Is Amazon Luna Web Streaming Services down right now? Live status and outage tracker

No, Amazon Luna Web Streaming Services is up.

No outage detected, and no user reports in the last hour.

Reports, last hour: 0
Usual at this hour: Almost none
Vs the hour before: –

User reports, last 24 hours, one bar per 15 minutes. Dashed line: the usual level. 96 normal · 0 elevated · 0 outage

Not working for you?

Updated 2 min ago · Data refreshes every 5 minutes

01 · User reports

0 reports in the last hour

From a public outage-reporting feed, counted in 15-minute windows. The verdict above is based on these.

Last 24 hours

Amazon Luna Web Streaming Services outages and problems

User reports, last 24 hours

2 reports in total, counted in 15-minute windows

No problem reports came in for Amazon Luna Web Streaming Services in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 2 reports. There has been no spike in reports since 4 November. These are user reports from the US, where most people report Amazon Luna Web Streaming Services problems.

NormalClose to the usual level24 h · 2 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

Quiet

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

1 report, 21 h ago

Amazon Luna Web Streaming Services status card: No, Amazon Luna Web Streaming Services is up. User reports over the last 24 hours. — **Share this status**The picture people see when this page is shared: the answer and the last 24 hours of reports.
Image

In the past 24 hours, 2 user reports came in for Amazon Luna Web Streaming Services. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 1 report, about 21 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for Amazon Luna Web Streaming Services stayed at their usual level the whole time.

This month

Amazon Luna Web Streaming Services in November 2026

Problem reports in November (since 4 November): 2

Monthly report for November 2026

People who report a problem with Amazon Luna Web Streaming Services to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

Login
Purchases
Server Connection
Game Play
Game Launch
Lag / Latency

Last 30 days

Amazon Luna Web Streaming Services problem spikes, last 30 days

Since 4 November, Amazon Luna Web Streaming Services had no outage spikes or periods of elevated reports.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 4 November 2026. Monthly reports for all services

Troubleshooting

How to fix Amazon Luna Web Streaming Services not working

Amazon Luna Web Streaming Services is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach luna.amazon.com over your own connection, right now. Nothing is sent to us or stored.

Reload the Luna stream
On luna.amazon.com, press Ctrl+R on Windows or Command+R on Mac. If the game screen stays black or frozen, close that browser tab, open a new tab, and go back to luna.amazon.com.
Update the browser
In Chrome, open chrome://settings/help and let it finish checking for updates. In Edge, open edge://settings/help, install any update shown, then relaunch the browser before opening luna.amazon.com again.
Turn on video acceleration
In Chrome, open chrome://settings/system, turn on Use graphics acceleration when available, then choose Relaunch. In Edge, open edge://settings/system, turn on Use graphics acceleration when available, then restart Edge and try the stream again.
Clear Luna site data
In Chrome, open chrome://settings/siteData, search for luna.amazon.com, and delete the saved site data for that domain. In Edge, open edge://settings/siteData and remove the same site entry, then sign in again at luna.amazon.com.

While Amazon Luna Web Streaming Services is down: what to use instead

Xbox Cloud Gaming Use it if your account has access and you want cloud play from a PC browser or mobile device while the outage lasts.
NVIDIA GeForce NOW Try it when you own supported PC games through stores such as Steam or Epic Games Store and want to stream those instead.
PlayStation Plus cloud streaming This helps if you have access to Sony's cloud catalog and can play from a PlayStation console or PC.
Local installs If you own the game on PC or console, launching the installed copy avoids cloud streaming problems until the service works again.

About

What happens when Amazon Luna Web Streaming Services goes down

Amazon Luna Web Streaming Services is Amazon's cloud gaming service at luna.amazon.com, where supported games run remotely and stream to your screen. US players rely on it from PC browsers, Mac browsers, Fire TV devices, and mobile browsers; an outage can stop play before the first input.

During an outage, the library may load while a game tile opens to a spinner, drops back to the library, or fails before streaming begins. Input lag is another clue. Video can turn blocky, audio can cut out, and controller pairing may break even after the stream window opens. Problems can be partial by browser, Fire TV app, controller service, or US network path, so one player may connect while another cannot.

Servers and network

Amazon Luna Web Streaming Services IP address, servers and network

Checking luna.amazon.com from our server…

Questions

Amazon Luna Web Streaming Services FAQ

Is Amazon Luna Web Streaming Services down right now?

The status at the top of this page shows whether user problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. It uses only reports that users send to a public outage-reporting service; this site does not monitor the service or collect reports itself. Check a second device or another network, because a bad browser session can look like an outage. If other video sites work but the game stream fails only on one device, clear site data for luna.amazon.com and sign in again.

Why does luna.amazon.com say Luna is not available in my location?

Amazon runs this cloud gaming service only in supported countries, and account settings matter. Turn off a VPN or proxy, then check that your Amazon account country and payment profile match where you are playing. If you are traveling outside a supported area, the web stream may refuse to launch even though the sign-in page loads.

What can I try when a game opens to a black screen in the Luna web app?

Refresh the tab once, then close video calls or large downloads. Use a supported browser, and allow the site to use video playback if your browser prompts you. If the black screen stays after sign-in, clear site data for luna.amazon.com and start a fresh session.

Why will my Luna Controller not connect to a game stream?

The controller can connect through Cloud Direct after you set it up in the Luna Controller app, or it can use Bluetooth on devices that support it. Make sure the controller has power, then open the controller app and check that it is on the same Amazon account as the game session. If input still fails, pair it over Bluetooth or use a keyboard and mouse to see if the stream itself is working.

Why does Luna ask me to subscribe when I already have Prime?

Sign out and back in with the Amazon account that has Prime or the Luna subscription, because the web app can keep an old session. Some games require a separate subscription or a linked publisher account, so Prime access may not cover every title shown in the library. Check the account shown in the profile menu before changing payment settings.

Official channels

Contact Amazon Luna Web Streaming Services support

Tip: Amazon Luna Web Streaming Services doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.

For your site

Put the Amazon Luna Web Streaming Services status on your site

Paste one of these into a web page, a blog post or a README: a small badge, or a card with the chart. Both show the same status as this page, based on user problem reports, and link back here.

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Markdown, for README files

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A live card with the chart

The status, reports in the last hour and the last 24 hours, updated every 5 minutes. Use the frame, or the image where frames are not allowed, such as newsletters.

Frame

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Image, updated about every 10 minutes

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Markdown image, for README files

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How we track Amazon Luna Web Streaming Services

The status on this page comes from user-submitted problem reports for Amazon Luna Web Streaming Services, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Amazon Luna Web Streaming Services, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Amazon Luna Web Streaming Services doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.