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Is Mail.de down right now? Live status and outage tracker

No, Mail.de is up.

No outage detected, and no user reports in the last hour.

Live Data refreshes every 5 minutes
Not working for you? Official status pageStatus page
User reports, last 24 hours, 15 minutes a segment: 96 flowing, 0 slow (elevated), 0 jammed (outage)

User reports, last 24 hours

No reports in this window

No problem reports came in for Mail.de in the last hour, and at this time of day there are usually almost none. There has been no spike in reports since 12 October.

No user reports came in for Mail.de in the past 24 hours, and its uptime over that window is 100.00%. No 15-minute window had any reports at all, so the chart above stays flat.
Reports, last hour
0
Quiet
Uptime, 24 h
100.00%
No outage windows
Last outage
None
In the last 24 hours
Busiest 15 minutes
0
No reports
Last 24 hours

Mail.de outages and problems

No user reports came in for Mail.de in the past 24 hours, and its uptime over that window is 100.00%.

No 15-minute window had any reports at all, so the chart above stays flat.

No problems detected in the last 24 hoursReports for Mail.de stayed at their usual level the whole time.
Report categories

What people can report about Mail.de

What went wrong

What people said was wrong in recent problem reports for Mail.de.

  1. Receiving messages100%

Share of 1 recent report that said what was wrong.

Last 30 days

Mail.de problem spikes, last 30 days

Since 12 October, Mail.de had no outage spikes or periods of elevated reports.

  • Sat 3 Oct: no data
  • Sun 4 Oct: no data
  • Mon 5 Oct: no data
  • Tue 6 Oct: no data
  • Wed 7 Oct: no data
  • Thu 8 Oct: no data
  • Fri 9 Oct: no data
  • Sat 10 Oct: no data
  • Sun 11 Oct: no data
  • Mon 12 Oct: 1 report
  • Tue 13 Oct: 0 reports
  • Wed 14 Oct: 0 reports
  • Thu 15 Oct: 1 report
  • Fri 16 Oct: 0 reports
  • Sat 17 Oct: 0 reports
  • Sun 18 Oct: 0 reports
  • Mon 19 Oct: 0 reports
  • Tue 20 Oct: 0 reports
  • Wed 21 Oct: no data
  • Thu 22 Oct: 0 reports
  • Fri 23 Oct: 0 reports
  • Sat 24 Oct: 1 report
  • Sun 25 Oct: 0 reports
  • Mon 26 Oct: 0 reports
  • Tue 27 Oct: 1 report
  • Wed 28 Oct: 0 reports
  • Thu 29 Oct: 1 report
  • Fri 30 Oct: 0 reports
  • Sat 31 Oct: 0 reports
  • Sun 1 Nov: no data

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 12 October 2026. Monthly reports for all services

Troubleshooting

How to fix Mail.de not working

Mail.de is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach mail.de over your own connection, right now. Nothing is sent to us or stored.

  1. Check the Mail.de status page

    Open the official status page first and see whether problem reports are running above their normal level. If the login form hangs and the inbox stays empty in a second browser, the trouble sits on their side, so nothing on your machine needs changing.

  2. Sign out of webmail and back in

    Sign out of the webmail or the app, close the tab, and sign back in. A stale session drops you at the login screen even though your details are correct, and a fresh sign-in clears it in seconds.

  3. Re-enter the saved password in your mail app

    A stored password in Outlook, Thunderbird, Apple Mail or Windows Mail can go stale, so delete it and type it again. Stale logins break sends. If it still fails, check the outgoing server is set to SMTP with authentication on, because a changed password leaves the old one stored.

  4. Clear the app cache, then reinstall

    On Android, go to Settings, Apps, pick the mail app, then Storage, and tap Clear cache. That clears a frozen or blank inbox without touching your account. If the app still will not open, uninstall it and install it again from the store.

While Mail.de is down: what to use instead

  • Gmail Use Gmail to send and receive messages while the Mail.de service is unavailable.
  • Microsoft Outlook Use Outlook for email access if you already have a Microsoft account.
  • Proton Mail Use Proton Mail when you need a separate mailbox for messages during the outage.
  • Yahoo Mail Use Yahoo Mail to handle routine email until Mail.de works again.
Your device

Fix Mail.de on Windows, Mac, Android and iPhone

Mail.de on Windows

Fix
To fix Mail.de on Windows, clear your browser cache or verify your IMAP/SMTP server settings in email clients like Outlook. Also, ensure your firewall isn't blocking Mail.de's mail ports.
Check
Check if Mail.de is down on Windows by trying to open the webmail interface in an Incognito browser window. You can also check if the mail.de login page loads on another device connected to the same network.
Command Prompt
ping mail.deTest whether Mail.de's servers reply
nslookup mail.deCheck that Mail.de's DNS resolves
tracert mail.deTrace where the connection drops
ipconfig /flushdnsClear the DNS cache, then reload

Mail.de on Mac

Fix
To fix Mail.de on a Mac, clear browser data in Safari or verify your incoming and outgoing server settings in the Apple Mail app. Ensure that macOS firewall settings are not blocking Mail.de.
Check
Check if Mail.de is down on your Mac by opening the Connection Doctor in the Apple Mail app to test server reachability. Alternatively, try loading the Mail.de login page in a private Safari window.
Terminal
ping -c 4 mail.deTest whether Mail.de's servers reply
nslookup mail.deCheck that Mail.de's DNS resolves
traceroute mail.deTrace where the connection drops
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

Mail.de on Android

Fix
Fix Mail.de on Android by clearing the Mail.de app cache in your device settings or updating the app via the Google Play Store. If using a third-party app, verify your IMAP and SMTP configurations.
Check
To tell if Mail.de is down on Android, check if you can access the Mail.de mobile website using Chrome. You can also see if other apps are syncing to rule out general cellular or Wi-Fi issues.

Mail.de on iPhone and iPad

Fix
Fix Mail.de on iOS by updating the Mail.de app through the App Store or restarting your iPhone. If you use the native iOS Mail app, try deleting and re-adding your Mail.de account.
Check
Check if Mail.de is down on iOS by attempting to log in via Safari or checking for connection error prompts in the Mail.de app.
About

What happens when Mail.de goes down

Mail.de is a German email service with webmail, mobile apps, IMAP access, and SMTP sending for personal and business accounts, and you may use it as your main inbox. An outage interrupts login, sending, receiving, and syncing.

Webmail login often fails first, with the page hanging on a blank screen or returning an error after you enter your details. The mobile app cannot sync. Mail sent through IMAP or SMTP gets stuck in the outbox, incoming messages do not arrive, folders do not refresh, and the app keeps showing an old inbox. Problems tend to be partial or regional, because one data center, one DNS route, one ISP path, or one mail server can fail while other accounts keep working; the status here reflects user problem reports above their normal level rather than a ping from this site, so a modest spike can still mean a real outage for you.

Servers and network

Mail.de IP address, servers and network

IPv4 address
62.201.172.8
IPv6
2001:868:100:600::200
Network
AS20546 · SOPRADO GmbH, registered in Germany
DNS hosted by
its own name servers (rcode0.net)
HTTPS certificate
Issued by Let's Encrypt, valid until 3 Jan 2027 (63 days)
HTTP/3
Not advertised
Our check
Answered in 96 ms

Checked from our server in Frankfurt, Germany, 7 days ago, for mail.de. Visitors elsewhere may see different addresses.

Checked from 11 places around the world

All 11 locations got an answer from mail.de. Fastest from Frankfurt (66 ms), slowest from Tokyo (946 ms). Every location connected to the same address, on SOPRADO GmbH (AS20546).

LocationResultTimeAddress reached
FrankfurtGermanyUp · HTTP 30266 ms62.201.172.8
ViennaAustriaUp · HTTP 30268 ms62.201.172.8
MilanItalyUp · HTTP 30295 ms62.201.172.8
ParisFranceUp · HTTP 302126 ms62.201.172.8
AmsterdamNetherlandsUp · HTTP 30266 ms62.201.172.8
MadridSpainUp · HTTP 302180 ms62.201.172.8
WarsawPolandUp · HTTP 302316 ms62.201.172.8
Los AngelesUSAUp · HTTP 302476 ms62.201.172.8
São PauloBrazilUp · HTTP 302883 ms62.201.172.8
SingaporeSingaporeUp · HTTP 302535 ms62.201.172.8
TokyoJapanUp · HTTP 302946 ms62.201.172.8

Checked with check-host.net from its servers in these cities 7 days ago, for mail.de. Time is how long each server took to load the page.

Questions

Mail.de FAQ

Is Mail.de down right now?
The status at the top of this page shows whether problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. The official status page at mailstatus.de is the place to check for a confirmed outage. If webmail and the app both fail on one device while another device on a different network works, the fault is likely local; try another browser, clear cookies, restart the router, or switch from Wi-Fi to mobile data.

Why does the Mail.de app keep asking for my password?
A saved password can go stale after you change it, and the app may keep sending the old one. Remove the account in the app and add it again with the password typed by hand. If webmail still opens with that password, the mailbox is reachable and the problem sits in the app's stored login.

Why do new messages show in webmail but not in the Mail.de app?
Background refresh may be off, or the phone's battery saver may be limiting the app. Check that notifications and background data are allowed for the app, then open it to force a sync. If mail appears after you open it, the account is fine and the delay is on the device.

Can I set up my Mail.de account in Outlook or Thunderbird?
Yes, the mailbox works in desktop clients such as Outlook and Thunderbird; you need the incoming and outgoing server details from your account settings. If the client rejects the login, re-enter the password and compare the server details with the ones in your account settings.

Why does Mail.de webmail log me out while I am writing a message?
Blocked cookies or a private browsing window can cut the session short, and a long idle period can do the same. Allow cookies for the site and keep the tab open while you write; if the session drops, copy the draft before you refresh.
For your site

Put the Mail.de status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

Mail.de status badge, as it looks now

HTML
<a href="https://isitdownrightnow.app/services/mail-de/"><img src="https://isitdownrightnow.app/badge/mail-de.svg" alt="Mail.de status" height="20"></a>
Markdown, for README files
[![Mail.de status](https://isitdownrightnow.app/badge/mail-de.svg)](https://isitdownrightnow.app/services/mail-de/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Mail.de

The status on this page comes from user-submitted problem reports for Mail.de, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Mail.de, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Mail.de's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.

Elsewhere

Check other services

See all 500+ services

Problems elsewhere right now

Strips: user reports, last 6 hours, 15 minutes a segment.