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Albert Heijn

Albert Heijn ah.nl Live · Operational

Is Albert Heijn down right now? Live status and outage tracker

No, Albert Heijn is up.

No outage detected, and no user reports in the last hour.

Reports, last hour: 0
Usual at this hour: Almost none
Vs the hour before: –

User reports, last 24 hours, one bar per 15 minutes. Dashed line: the usual level. 96 normal · 0 elevated · 0 outage

Not working for you?

Updated 5 min ago · Data refreshes every 5 minutes

01 · User reports

0 reports in the last hour

From a public outage-reporting feed, counted in 15-minute windows. The verdict above is based on these.

Last 24 hours

Albert Heijn outages and problems

User reports, last 24 hours

108 reports in total, counted in 15-minute windows

No problem reports came in for Albert Heijn in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 108 reports. Most recent reports were about app (57%) and website (21%). There has been no spike in reports since 4 November. These are user reports from the Netherlands, where most people report Albert Heijn problems.

NormalClose to the usual level24 h · 108 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

Quiet

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

6 reports, 16 h ago

Albert Heijn status card: No, Albert Heijn is up. User reports over the last 24 hours. — **Share this status**The picture people see when this page is shared: the answer and the last 24 hours of reports.
Image

In the past 24 hours, 108 user reports came in for Albert Heijn. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 6 reports, about 16 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for Albert Heijn stayed at their usual level the whole time.

This month

Albert Heijn in November 2026

Problem reports in November (since 4 November): 108

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for Albert Heijn.

App57%
Website21%
Ordering11%
Checkout7%
Login4%

Share of 28 recent reports that said what was wrong.

Last 30 days

Albert Heijn problem spikes, last 30 days

Since 4 November, Albert Heijn had no outage spikes or periods of elevated reports.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 4 November 2026. Monthly reports for all services

Troubleshooting

How to fix Albert Heijn not working

Albert Heijn is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach ah.nl over your own connection, right now. Nothing is sent to us or stored.

Reload the AH app
Close the Albert Heijn app, then open it again and retry the basket or checkout screen that failed. On iPhone, swipe up from the bottom and pause, then swipe the app away; on Android, open the app switcher and swipe the app away.
Test ah.nl without blockers
Open https://www.ah.nl in Safari or Chrome on the same connection. If the page loads there but the app fails, turn off a VPN for the test: iPhone uses Settings > VPN, and Android uses Settings > Network & internet > VPN.
Clear AH app cache
On Android, go to Settings > Apps > Albert Heijn > Storage & cache > Clear cache, then reopen the app. If checkout or login still loops, use Clear storage from the same screen, but be ready to sign in again.
Reinstall the AH app
On iPhone, touch and hold the app icon, choose Remove App > Delete App, then install it again from the App Store. On Android, open Settings > Apps > Albert Heijn > Uninstall, then install it again from Google Play and sign in before checking your basket or Bonus card.

While Albert Heijn is down: what to use instead

AH app or ah.nl If one channel fails, try the other, since basket, delivery slots, Bonus Box, and order details may still load there.
Albert Heijn store For groceries you need today, shop in a store and use a plastic Bonuskaart if the app will not show your card.
Jumbo Jumbo is a common Netherlands supermarket choice for online grocery orders or a quick store trip.
Picnic Picnic can help if you only need grocery delivery and can wait for an available slot.

Busiest times

When people report Albert Heijn problems

The busiest hour for reports about Albert Heijn is 12:00 to 13:00 Central European time, and the busiest day is Wednesday.

By hour of the day

By day of the week

Each bar is the average number of user reports in that hour, or on that day of the week, from 29 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when Albert Heijn goes down

Albert Heijn is the Dutch supermarket chain behind ah.nl, the AH app, online groceries, Bonus offers, and delivery or pickup orders. Shoppers in the Netherlands rely on it for weekly groceries and order changes, so an outage can interrupt checkout, delivery planning, and discount scanning.

The app often shows trouble first. Login can loop, your Bonus card may not load, or the basket can stop updating before checkout. On ah.nl, product pages may still open while delivery slots, payment return pages, or order changes fail. Problems can be partial and tied to postcode-based delivery areas, so one shopper may only lose delivery planning while another cannot sign in at all.

Servers and network

Albert Heijn IP address, servers and network

Checking ah.nl from our server…

Questions

Albert Heijn FAQ

Is Albert Heijn down right now?

The status at the top of this page shows whether user problem reports for Albert Heijn are above their usual level, counted in 15-minute windows over the last 24 hours. Those reports come from a public outage-reporting service, not from checks run by this site. If the graph looks normal, try ah.nl in a private browser window and on mobile data; if the same error appears on another device or connection, the problem is less likely to be only on your side.

Why can I not sign in to my Mijn Albert Heijn account?

A failed login can come from a bad password, an expired session, or the account service refusing the request after you try again too many times. Reset the password if the app keeps sending you back to the login screen, and close the app before you try again. Short pause. If the website and the app both reject a known good login, check the status here before changing account details again.

Why is the AH app not showing my Bonuskaart or offers?

The app needs your account session before it can show your Bonuskaart, personal offers, and saved shopping details. Sign out and back in, then check that the card is still linked to the same account you use for online shopping. If offers load on ah.nl but stay blank in the app, update the app or reinstall it after saving any order changes.

Why does my online grocery order or checkout get stuck on ah.nl?

Checkout can hang when a delivery slot changes, an item becomes unavailable, or your browser keeps an old basket session. Refresh the basket, remove the last changed item, and pick the delivery or pickup slot again. If the order freezes on both the website and the app, wait before rebuilding the whole basket, because repeated edits can make it harder to see what was saved.

Why does payment fail after I choose iDEAL in the Albert Heijn checkout?

iDEAL payment can fail if the handoff to your bank does not open, if you go back too soon, or if the checkout session expires while you are in the banking app. Do not place the order again until you check whether the order appears in your account and whether your bank shows a reservation or payment. If no order is listed and no payment appears, start a fresh checkout session rather than reusing the old payment tab.

Official channels

Contact Albert Heijn support

Tip: Albert Heijn doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.

For your site

Put the Albert Heijn status on your site

Paste one of these into a web page, a blog post or a README: a small badge, or a card with the chart. Both show the same status as this page, based on user problem reports, and link back here.

HTML

<a href="https://isitdownrightnow.app/services/albert-heijn/"><img src="https://isitdownrightnow.app/badge/albert-heijn.svg" alt="Albert Heijn status" height="20"></a>

Markdown, for README files

[![Albert Heijn status](https://isitdownrightnow.app/badge/albert-heijn.svg)](https://isitdownrightnow.app/services/albert-heijn/)

A live card with the chart

The status, reports in the last hour and the last 24 hours, updated every 5 minutes. Use the frame, or the image where frames are not allowed, such as newsletters.

Frame

<iframe src="https://isitdownrightnow.app/embed/albert-heijn/" title="Albert Heijn status" width="100%" height="230" style="border:0;max-width:560px" loading="lazy"></iframe>
<p><a href="https://isitdownrightnow.app/services/albert-heijn/">Albert Heijn status</a> from IsItDownRightNow.app</p>

Image, updated about every 10 minutes

<a href="https://isitdownrightnow.app/services/albert-heijn/"><img src="https://isitdownrightnow.app/share/albert-heijn.png" alt="Albert Heijn status: problem reports over the last 24 hours" width="600" height="315" loading="lazy"></a>

Badge, frame and image load no scripts from other sites and set no cookies; people who see them on your page load them from our server. More for journalists.

How we track Albert Heijn

The status on this page comes from user-submitted problem reports for Albert Heijn, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Albert Heijn, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Albert Heijn doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.