Valve Software outages and problems
User reports, last 24 hours
2 reports in total, counted in 15-minute windows
No problem reports came in for Valve Software in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 2 reports. There has been no spike in reports since 3 November. These are user reports from the US, where most people report Valve Software problems.
- NormalClose to the usual level24 h · 2 reports
- ElevatedMore than 1.5 times the usual levelNone in this chart
- OutageMore than twice the usual level and far above the day's averageNone in this chart
- Usual levelWhat a usual day sees at that timeAlmost none at this time of day
In the past 24 hours, 2 user reports came in for Valve Software. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 1 report, about 6 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Valve Software in November 2026
- Problem reports in November (since 3 November)
- 5
Monthly report for November 2026
People who report a problem with Valve Software to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:
- Login
- Purchases
- Server Connection
- Downloads and updates
- Game Play
- Game Launch
Valve Software problem spikes, last 30 days
Since 3 November, Valve Software had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 3 November 2026. Monthly reports for all services
How to fix Valve Software not working
Valve Software is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach valvesoftware.com over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Valve Software.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
Common Valve Software error messages
What each message means and what to try. The wording can differ a little between app versions.
-
Could not connect to Steam network.
- Means
- Steam cannot reach Valve's network services, so sign-in, store pages, or library checks may fail.
- Fix
- Check your connection and restart Steam. If public problem reports are above the usual level, wait a bit before changing account settings or reinstalling the app.
-
Steam needs to be online to update. Please confirm your network connection and try again.
- Means
- The Steam updater cannot contact Valve's servers to download required files.
- Fix
- Close Steam, check that your firewall or VPN is not blocking it, and try again. If other online apps work and the same message returns, give the service time and retry later.
-
There have been too many login failures from your network in a short time period. Please wait and try again later.
- Means
- Valve has rate limited sign-in attempts from your network after repeated failed logins.
- Fix
- Stop trying passwords for a while, then sign in again with the correct account name and password. If you use a shared network or VPN, switch to your normal connection before trying again.
While Valve Software is down: what to use instead
- Steam client Use the desktop client if you need your library, friends list, downloads, or store access and only the company site will not load.
- Steam mobile app Use the mobile app for Steam Guard codes, chat, and store browsing when your phone connection still works.
- Epic Games Store Use it to buy, install, or launch other PC games while Valve Software pages are unavailable.
- GOG Use it for DRM-free PC game downloads if you only need something else to play.
Valve Software IP address, servers and network
Checking valvesoftware.com from our server…
Service updates from @valvesoftware
No posts about problems from @valvesoftware in the last 14 days. The latest is from .
Contact Valve Software support
Tip: Valve Software doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.
Put the Valve Software status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/valve-software/"><img src="https://isitdownrightnow.app/badge/valve-software.svg" alt="Valve Software status" height="20"></a>[](https://isitdownrightnow.app/services/valve-software/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Valve Software
The status on this page comes from user-submitted problem reports for Valve Software, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Valve Software, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Valve Software doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.