Smile outages and problems
In the past 24 hours, 61 user reports came in for Smile. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 5 reports, about 17 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Smile in October 2026
- Problem reports in October (since 30 October)
- 61
Monthly report for October 2026
People who report a problem with Smile to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:
- Website
- Mobile banking
- Online Banking
- Funds Transfer
- Login
- App
Smile problem spikes, last 30 days
Since 30 October, Smile had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 30 October 2026. Monthly reports for all services
How to fix Smile not working
Smile is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach smile.co.uk over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Smile.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
Smile IP address, servers and network
Checking smile.co.uk from our server…
Put the Smile status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/smile/"><img src="https://isitdownrightnow.app/badge/smile.svg" alt="Smile status" height="20"></a>[](https://isitdownrightnow.app/services/smile/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Smile
The status on this page comes from user-submitted problem reports for Smile, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Smile, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Smile doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.