Hik-Connect outages and problems
User reports, last 24 hours
4 reports in total, counted in 15-minute windows
No problem reports came in for Hik-Connect in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 4 reports. Most recent reports were about app (67%) and website (33%). There has been no spike in reports since 6 November. These are user reports from the UK, where most people report Hik-Connect problems.
- NormalClose to the usual level24 h · 4 reports
- ElevatedMore than 1.5 times the usual levelNone in this chart
- OutageMore than twice the usual level and far above the day's averageNone in this chart
- Usual levelWhat a usual day sees at that timeAlmost none at this time of day
In the past 24 hours, 4 user reports came in for Hik-Connect. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 2 reports, about 17 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Hik-Connect in November 2026
- Problem reports in November (since 6 November)
- 132
Monthly report for November 2026
What went wrong
What people said was wrong in recent problem reports for Hik-Connect.
Share of 3 recent reports that said what was wrong.
Where Hik-Connect problem reports come from
The map shows where recent problem reports for Hik-Connect came from in the UK. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.
- Outage now
- Problems now
- Normal
Map outlines: Natural Earth.
Hik-Connect problem spikes, last 30 days
Since 6 November, Hik-Connect had no outage spikes or periods of elevated reports.
- Wed 14 Oct: no data
- Thu 15 Oct: no data
- Fri 16 Oct: no data
- Sat 17 Oct: no data
- Sun 18 Oct: no data
- Mon 19 Oct: no data
- Tue 20 Oct: no data
- Wed 21 Oct: no data
- Thu 22 Oct: no data
- Fri 23 Oct: no data
- Sat 24 Oct: no data
- Sun 25 Oct: no data
- Mon 26 Oct: no data
- Tue 27 Oct: no data
- Wed 28 Oct: no data
- Thu 29 Oct: no data
- Fri 30 Oct: no data
- Sat 31 Oct: no data
- Sun 1 Nov: no data
- Mon 2 Nov: no data
- Tue 3 Nov: no data
- Wed 4 Nov: no data
- Thu 5 Nov: no data
- Fri 6 Nov: 9 reports
- Sat 7 Nov: 72 reports
- Sun 8 Nov: 12 reports
- Mon 9 Nov: 16 reports
- Tue 10 Nov: 19 reports
- Wed 11 Nov: 4 reports
- Thu 12 Nov: 0 reports
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 6 November 2026. Monthly reports for all services
How to fix Hik-Connect not working
Hik-Connect is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach hik-connect.com over your own connection, right now. Nothing is sent to us or stored.
Check the Device Offline Banner
Open the Device tab in the app and look at the thumbnail for the recorder or camera; a Device Offline or Network Abnormal label points to the connection, while a login prompt points to the account. Pull down on the list to refresh before you change anything.
Sign Out and Back In
In the app, go to Me > Settings and sign out. Sign back in with the same account; this resets the session without changing the device. If the app reports that the device has been added by another user, ask the account holder to remove it or to share it with you.
Power-Cycle the Recorder and Router
Unplug the NVR or DVR for 30 seconds and plug it back in; repeat with the router if the app still shows the device as offline after both have restarted. Keep the recorder on the same subnet as the phone during the test.
Recheck Platform Access Before Re-adding
On the recorder, open Configuration > Network > Platform Access and check that Platform Access is enabled and the status reads Online; if it reads Offline, fix the gateway or DNS before you delete anything. Then remove the device from the app and add it again by scanning the QR code on the recorder's Platform Access page.
While Hik-Connect is down: what to use instead
- Local recorder monitor Use the NVR or DVR menu on a TV or monitor at the property to check live views and playback while the app cannot connect.
- iVMS-4200 Use Hikvision's iVMS-4200 desktop client to add the recorder by local IP and view live or recorded footage from a PC.
- Recorder web page Open the recorder's local IP in a browser on the same network to log in and view cameras when the phone app is unavailable.
- ONVIF viewer Use an ONVIF-compatible viewer with the camera's local IP and ONVIF credentials when your device has ONVIF enabled.
When people report Hik-Connect problems
The busiest hour for reports about Hik-Connect is 09:00 to 10:00 Central European time, and the busiest day is Saturday.
By hour of the day
- 00:00 to 01:00: 0.06 reports on an average day
- 01:00 to 02:00: 0 reports on an average day
- 02:00 to 03:00: 0 reports on an average day
- 03:00 to 04:00: 0 reports on an average day
- 04:00 to 05:00: 0.06 reports on an average day
- 05:00 to 06:00: 0.03 reports on an average day
- 06:00 to 07:00: 0 reports on an average day
- 07:00 to 08:00: 0 reports on an average day
- 08:00 to 09:00: 0.16 reports on an average day
- 09:00 to 10:00: 0.34 reports on an average day
- 10:00 to 11:00: 0.33 reports on an average day
- 11:00 to 12:00: 0.29 reports on an average day
- 12:00 to 13:00: 0.31 reports on an average day
- 13:00 to 14:00: 0.2 reports on an average day
- 14:00 to 15:00: 0.22 reports on an average day
- 15:00 to 16:00: 0.19 reports on an average day
- 16:00 to 17:00: 0.25 reports on an average day
- 17:00 to 18:00: 0.32 reports on an average day
- 18:00 to 19:00: 0.25 reports on an average day
- 19:00 to 20:00: 0.13 reports on an average day
- 20:00 to 21:00: 0.22 reports on an average day
- 21:00 to 22:00: 0.22 reports on an average day
- 22:00 to 23:00: 0.14 reports on an average day
- 23:00 to 00:00: 0 reports on an average day
By day of the week
- Monday: 3 reports on an average Monday
- Tuesday: 3.2 reports on an average Tuesday
- Wednesday: 0.8 reports on an average Wednesday
- Thursday: 0 reports on an average Thursday
- Friday: 1.8 reports on an average Friday
- Saturday: 14 reports on an average Saturday
- Sunday: 2.4 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 36 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
What happens when Hik-Connect goes down
Hik-Connect is the remote viewing app for Hikvision cameras and recorders, used by UK households and small businesses to check live feeds and playback from a phone. When it falters, you lose the quick remote check that makes the system useful day to day.
Live view is often the first thing to fail: the app spins on connecting or drops back to the device list, while local recording on the recorder carries on. Playback and push alerts tend to follow, so you can miss motion notifications or find clips will not load even after the live feed returns. Problems are often partial: they hit one region, one broadband provider, one mobile network, or only the app while local access to the recorder still works. If the service is down for you, check the camera on the local network before you assume the hardware has failed.
Hik-Connect IP address, servers and network
- IPv4 address
- 2.59.134.75
- IPv6
- Not offered
- Network
- AS58212 · dataforest GmbH, registered in Germany
- DNS hosted by
- Amazon Route 53
- HTTPS certificate
- Issued by Let's Encrypt, valid until 6 Feb 2027 (86 days)
- HTTP/3
- Not advertised
- Our check
- No answer within 10 seconds
Checked from our server in Frankfurt, Germany, 3 h ago, for hik-connect.com. Visitors elsewhere may see different addresses.
Checked from 12 places around the world
None of the 12 locations got an answer from hik-connect.com (address not found). Our own check from Frankfurt got no answer either, 3 h ago. Some sites drop automated checks from particular data-centre servers, so this alone doesn't mean people there can't reach it; the live reports above show what users see.
| Location | Result | Time | Address reached |
|---|---|---|---|
| FrankfurtGermany | Address not found | – | – |
| ViennaAustria | Address not found | – | – |
| MilanItaly | Address not found | – | – |
| ParisFrance | Address not found | – | – |
| AmsterdamNetherlands | Address not found | – | – |
| MadridSpain | No result | – | – |
| WarsawPoland | Address not found | – | – |
| DallasUSA | Address not found | – | – |
| Los AngelesUSA | Address not found | – | – |
| São PauloBrazil | Address not found | – | – |
| SingaporeSingapore | Address not found | – | – |
| TokyoJapan | Address not found | – | – |
Checked with check-host.net from its servers in these cities 3 h ago, for hik-connect.com. Time is how long each server took to load the page.
Hik-Connect FAQ
Is Hik-Connect down right now?
Why does Hik-Connect show 'Device is offline' when the NVR works on my TV?
Why does the app say the device has been added by another user?
Can I get remote viewing without opening ports on my router?
Why are motion push notifications late on my phone?
Contact Hik-Connect support
Tip: Hik-Connect doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.
Put the Hik-Connect status on your site
Paste one of these into a web page, a blog post or a README: a small badge, or a card with the chart. Both show the same status as this page, based on user problem reports, and link back here.
<a href="https://isitdownrightnow.app/services/hik-connect/"><img src="https://isitdownrightnow.app/badge/hik-connect.svg" alt="Hik-Connect status" height="20"></a>[](https://isitdownrightnow.app/services/hik-connect/)A live card with the chart
The status, reports in the last hour and the last 24 hours, updated every 5 minutes. Use the frame, or the image where frames are not allowed, such as newsletters.
<iframe src="https://isitdownrightnow.app/embed/hik-connect/" title="Hik-Connect status" width="100%" height="230" style="border:0;max-width:560px" loading="lazy"></iframe>
<p><a href="https://isitdownrightnow.app/services/hik-connect/">Hik-Connect status</a> from IsItDownRightNow.app</p><a href="https://isitdownrightnow.app/services/hik-connect/"><img src="https://isitdownrightnow.app/share/hik-connect.png" alt="Hik-Connect status: problem reports over the last 24 hours" width="600" height="315" loading="lazy"></a>[](https://isitdownrightnow.app/services/hik-connect/)Badge, frame and image load no scripts from other sites and set no cookies; people who see them on your page load them from our server. More for journalists.
How we track Hik-Connect
The status on this page comes from user-submitted problem reports for Hik-Connect, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Hik-Connect, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Hik-Connect doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.