Commerzbank outages and problems
User reports, last 24 hours
145 reports in total, counted in 15-minute windows
No problem reports came in for Commerzbank in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 145 reports. Most recent reports were about online banking (47%) and login (24%). There has been no spike in reports since 4 November. These are user reports from Germany, where most people report Commerzbank problems.
- NormalClose to the usual level24 h · 145 reports
- ElevatedMore than 1.5 times the usual levelNone in this chart
- OutageMore than twice the usual level and far above the day's averageNone in this chart
- Usual levelWhat a usual day sees at that timeAlmost none at this time of day
In the past 24 hours, 145 user reports came in for Commerzbank. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 7 reports, about 15 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Commerzbank in November 2026
- Problem reports in November (since 4 November)
- 145
Monthly report for November 2026
What went wrong
What people said was wrong in recent problem reports for Commerzbank.
Share of 17 recent reports that said what was wrong.
Commerzbank problem spikes, last 30 days
Since 4 November, Commerzbank had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 4 November 2026. Monthly reports for all services
How to fix Commerzbank not working
Commerzbank is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach commerzbank.de over your own connection, right now. Nothing is sent to us or stored.
Check the Commerzbank report level
Read the status line at the top of this page before changing your setup. It only says whether user problem reports for Commerzbank are above their usual level in 15-minute windows over the last 24 hours; those reports come from a public outage-reporting service, and this site does not monitor the bank or collect reports itself.
Restart Banking and photoTAN
Close the Commerzbank Banking app and the photoTAN app, then open Banking again and repeat the login or transfer approval. On iPhone, swipe up from the bottom and pause, then swipe each app card up; on Android, open Settings > Apps > Commerzbank > Force stop and do the same for photoTAN.
Allow photoTAN alerts
If approval prompts do not appear, give the photoTAN app permission to send notifications. On iPhone, open Settings > Notifications > photoTAN and turn on Allow Notifications; on Android, open Settings > Apps > photoTAN > Notifications and turn notifications on.
Clear commerzbank.de data
If the website login loops or a blank page loads, clear only the saved site data for commerzbank.de and sign in again. In Chrome, open Settings > Privacy and security > Third-party cookies > See all site data and permissions, search for commerzbank.de, then delete its stored data. On iPhone Safari, open Settings > Apps > Safari > Advanced > Website Data, search for commerzbank, then swipe the entry left and tap Delete.
While Commerzbank is down: what to use instead
- Online banking website If the Banking app will not load, try the browser login at commerzbank.de and use your usual approval method.
- Banking app If the website stalls, the app may still let you check a balance or send a transfer.
- Card or cash For shopping, use your girocard or credit card if the terminal accepts it, or pay with cash for small purchases.
- PayPal For sending money to someone, PayPal can help when you already have it set up.
When people report Commerzbank problems
The busiest hour for reports about Commerzbank is 17:00 to 18:00 Central European time, and the busiest day is Wednesday.
By hour of the day
- 00:00 to 01:00: 0.11 reports on an average day
- 01:00 to 02:00: 0.05 reports on an average day
- 02:00 to 03:00: 0.01 reports on an average day
- 03:00 to 04:00: 0 reports on an average day
- 04:00 to 05:00: 0 reports on an average day
- 05:00 to 06:00: 0 reports on an average day
- 06:00 to 07:00: 0.02 reports on an average day
- 07:00 to 08:00: 0.25 reports on an average day
- 08:00 to 09:00: 0.21 reports on an average day
- 09:00 to 10:00: 0.14 reports on an average day
- 10:00 to 11:00: 0.2 reports on an average day
- 11:00 to 12:00: 0.23 reports on an average day
- 12:00 to 13:00: 0.41 reports on an average day
- 13:00 to 14:00: 0.37 reports on an average day
- 14:00 to 15:00: 0.41 reports on an average day
- 15:00 to 16:00: 0.15 reports on an average day
- 16:00 to 17:00: 0.4 reports on an average day
- 17:00 to 18:00: 0.5 reports on an average day
- 18:00 to 19:00: 0.32 reports on an average day
- 19:00 to 20:00: 0.45 reports on an average day
- 20:00 to 21:00: 0.35 reports on an average day
- 21:00 to 22:00: 0.14 reports on an average day
- 22:00 to 23:00: 0.26 reports on an average day
- 23:00 to 00:00: 0.07 reports on an average day
By day of the week
- Monday: 0 reports on an average Monday
- Tuesday: 0 reports on an average Tuesday
- Wednesday: 35 reports on an average Wednesday
- Thursday: 1.3 reports on an average Thursday
- Friday: 0 reports on an average Friday
- Saturday: 0 reports on an average Saturday
- Sunday: 0 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 29 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
What happens when Commerzbank goes down
Commerzbank is a German bank for private and business customers, with current accounts, cards, loans, and online banking through commerzbank.de and its mobile apps. A fault can interrupt balance checks, transfers, card controls, and photoTAN approvals when you need to move money or confirm a payment.
Login is often the first place you notice trouble: the website rejects a correct password, the app spins after biometric sign-in, the session drops before accounts load, or a TAN prompt never appears. Payments can fail later in the flow, with SEPA transfers stuck on confirmation and standing orders not saving; securities trading may also show stale balances or reject an order. Card payments and ATMs may keep working when only online banking is affected, so an outage is often partial rather than bank-wide. Regional clusters inside Germany can happen, but many reports trace back to one channel, such as the Banking app or photoTAN, rather than one city.
Commerzbank IP address, servers and network
- IPv4 address
- 212.149.50.208
- IPv6
- Not offered
- Network
- AS16365 · Commerzbank Aktiengesellschaft, registered in Germany
- DNS hosted by
- its own name servers (commerzbank.com)
- HTTP/3
- Not advertised
- Our check
- No answer within 10 seconds
Checked from our server in Frankfurt, Germany, less than an hour ago, for commerzbank.de. Visitors elsewhere may see different addresses.
Commerzbank FAQ
Is Commerzbank down right now?
Why can I log in on commerzbank.de but the photoTAN approval does not arrive?
Why does the Commerzbank app say login failed or keep sending me back to the sign-in screen?
Why is my SEPA transfer or standing order not going through?
Why was my Commerzbank card payment declined while online banking still opens?
Service updates from @commerzbank
No posts about problems from @commerzbank in the last 14 days. The latest is from .
Contact Commerzbank support
Tip: Commerzbank doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.
Put the Commerzbank status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/commerzbank/"><img src="https://isitdownrightnow.app/badge/commerzbank.svg" alt="Commerzbank status" height="20"></a>[](https://isitdownrightnow.app/services/commerzbank/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Commerzbank
The status on this page comes from user-submitted problem reports for Commerzbank, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Commerzbank, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Commerzbank doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.