HSBC outages and problems
In the past 24 hours, 50 user reports came in for HSBC. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 6 reports, about 23 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
HSBC in October 2026
- Problem reports in October (since 28 October)
- 59
Monthly report for October 2026
What went wrong
What people said was wrong in recent problem reports for HSBC worldwide.
Share of 15 recent reports that said what was wrong, from every country listed below.
HSBC reports around the world
In the last 24 hours, 103 problem reports about HSBC came in from 6 countries. Right now reports are at the usual level in every country.
- Outage now
- Problems now
- Normal
| Country | Now | Last hour | 24 hours |
|---|---|---|---|
| Mexico | Normal | 2 | 36 |
| The US | Normal | 1 | 8 |
| The UK numbers above | Normal | 0 | 50 |
| India | Normal | 0 | 5 |
| Australia | Normal | 0 | 3 |
| Singapore | Normal | 0 | 1 |
| Turkey | Normal | 0 | 0 |
| Hong Kong | Normal | 0 | 0 |
| Taiwan | Normal | 0 | 0 |
| Saudi Arabia | Normal | 0 | 0 |
| Vietnam | Normal | 0 | 0 |
| Bahrain | Normal | 0 | 0 |
Each country's status compares its reports with the usual level there. 4 more countries had 0 reports in the last 24 hours. Map outlines: Natural Earth.
HSBC problem spikes, last 30 days
Since 28 October, HSBC had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services
How to fix HSBC not working
HSBC is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach hsbc.co.uk over your own connection, right now. Nothing is sent to us or stored.
Force quit the HSBC app and test another connection
Open the app switcher on iPhone by swiping up and holding, then swipe the app card upward. Turn Wi-Fi off and open the app on mobile data; if it loads, your home network is the fault.
Try HSBC online banking in a private window
Open a private browser window and sign in to online banking; if the site loads, the app is the likely fault. Chrome uses Ctrl+Shift+N on Windows or Command+Shift+N on Mac, while Safari uses File > New Private Window.
Clear the HSBC app cache on Android
On most Android phones, open Settings > Apps > HSBC > Storage and tap Clear cache. Clearing cache is safe; clearing storage signs you out and may remove saved settings.
Reinstall the HSBC app
Delete the app and install it again from the App Store or Google Play. Restart your phone before you open it, then sign in with your online banking details.
While HSBC is down: what to use instead
- HSBC website Sign in through a browser when the app will not load or you cannot see your balances.
- HSBC debit or credit card Use the card at a till if the app stalls.
- HSBC ATM Take out cash with your card if you need money and the app is down.
- HSBC phone banking Call the phone banking line to check a balance or move money when the app and the website both fail and you cannot wait for the service to come back.
What happens when HSBC goes down
HSBC is a global bank with personal and business accounts, cards, loans and investment services, used through its app, website and branches. An outage interrupts logins, payments, transfers and card use.
The app is usually the first thing to fail. Login hangs, biometric login drops back to the password screen, and balances may not load, while online banking can show a blank page or a generic service message after you sign in. Card payments and ATM withdrawals often keep working because they run on separate systems, though some customers see declines at the till or a stale balance. Problems are often partial and regional: one country's app or a single payment type fails while other services carry on.
HSBC IP address, servers and network
Checking hsbc.co.uk from our server…
HSBC FAQ
Is HSBC down right now?
Why does the HSBC app keep saying it cannot connect when my Wi-Fi works?
Why did my HSBC transfer go through but the balance still looks old?
Why does the HSBC app log me out every time I switch to another app?
Can I use the HSBC app while travelling abroad without my card being blocked?
Service updates from @HSBC_UK
No posts about problems from @HSBC_UK in the last 14 days. The latest is from .
Put the HSBC status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/hsbc/"><img src="https://isitdownrightnow.app/badge/hsbc.svg" alt="HSBC status" height="20"></a>[](https://isitdownrightnow.app/services/hsbc/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track HSBC
The status on this page comes from user-submitted problem reports for HSBC, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for HSBC, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. HSBC doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.