Capitec outages and problems
User reports, last 24 hours
30 reports in total, counted in 15-minute windows
No problem reports came in for Capitec in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 30 reports. Most recent reports were about online banking (50%) and mobile banking (17%). There has been no spike in reports since 3 November. These are user reports from South Africa, where most people report Capitec problems.
- NormalClose to the usual level24 h · 30 reports
- ElevatedMore than 1.5 times the usual levelNone in this chart
- OutageMore than twice the usual level and far above the day's averageNone in this chart
- Usual levelWhat a usual day sees at that timeAlmost none at this time of day
In the past 24 hours, 30 user reports came in for Capitec. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 3 reports, about 19 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Capitec in November 2026
- Problem reports in November (since 3 November)
- 32
Monthly report for November 2026
What went wrong
What people said was wrong in recent problem reports for Capitec.
Share of 6 recent reports that said what was wrong.
Capitec problem spikes, last 30 days
Since 3 November, Capitec had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 3 November 2026. Monthly reports for all services
How to fix Capitec not working
Capitec is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach capitecbank.co.za over your own connection, right now. Nothing is sent to us or stored.
Try Capitec USSD
Dial *120*3279# from the cellphone number linked to your banking profile. If that menu opens while the app still hangs, your account access is working and the fault is probably with the app session or data connection.
Force close the Capitec app
On Android, long press the Capitec icon, tap App info > Force stop, then open the app again. On iPhone, open the app switcher, swipe the app card up, and relaunch it from the home screen.
Update the banking app
On Android, open Google Play Store > profile icon > Manage apps and device > Updates available, then update the banking app if it appears. On iPhone, open App Store > profile icon, pull down to refresh the list, and tap Update next to the app.
Clear data and reactivate
On Android, go to Settings > Apps > Capitec > Storage > Clear cache; if it still fails, use Clear data and open the app again. On iPhone, go to Settings > General > iPhone Storage > Capitec > Delete App, reinstall it from the App Store, and be ready to activate the app again with your banking details.
While Capitec is down: what to use instead
- Capitec app If the website is the part failing, try the mobile app for balances, payments, transfers, and card settings.
- Bank card For shop payments, use your card at the terminal instead of scanning or making an in-app payment.
- ATM or branch If you need cash or card help and the app will not sign in, an ATM or branch can cover basic banking.
- Phone support If a card is lost or you suspect fraud, call the bank rather than waiting for the app to load.
What happens when Capitec goes down
Capitec is a South African bank used for everyday accounts, cards, loans, savings, and app banking. When it has an outage, people can be blocked from checking balances, paying someone, or approving a card purchase at the worst time.
The banking app is often where trouble shows first, because sign-in, balances, and payment approvals all need live access to the bank’s systems. Card payments can behave differently from app banking; a tap at a till may still work while transfers or prepaid purchases fail. You may see spinning screens, failed payment confirmations, or messages that the service is unavailable. Problems can be partial, with some customers or areas affected while others keep banking as normal.
Capitec IP address, servers and network
Checking capitecbank.co.za from our server…
Capitec FAQ
Is Capitec down right now?
Why does the Capitec app say it cannot connect or keep loading after I log in?
Why is my Capitec EFT or PayShap payment stuck?
Why am I not getting the OTP or app approval prompt for a Capitec online card payment?
Why can’t I register the Capitec app on a new phone?
Service updates from @CapitecBankSA
No posts about problems from @CapitecBankSA in the last 14 days. The latest is from .
Contact Capitec support
Tip: Capitec doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.
Put the Capitec status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/capitec/"><img src="https://isitdownrightnow.app/badge/capitec.svg" alt="Capitec status" height="20"></a>[](https://isitdownrightnow.app/services/capitec/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Capitec
The status on this page comes from user-submitted problem reports for Capitec, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Capitec, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Capitec doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.