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Caiway caiway.nl Live · Operational

Is Caiway down right now? Live status and outage tracker

No, Caiway is up.

No outage detected, and no user reports in the last hour.

Reports, last hour: 0
Usual at this hour: Almost none
Vs the hour before: –

User reports, last 24 hours, one bar per 15 minutes. Dashed line: the usual level. 96 normal · 0 elevated · 0 outage

Not working for you? Status page

Updated 3 min ago · Data refreshes every 5 minutes

01 · User reports

0 reports in the last hour

From a public outage-reporting feed, counted in 15-minute windows. The verdict above is based on these.

02 · Caiway's own status page

caiway.nl

Not read by this site. The quickest way to confirm a cause and see when a fix is expected.

Last 24 hours

Caiway outages and problems

User reports, last 24 hours

15 reports in total, counted in 15-minute windows

No problem reports came in for Caiway in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 15 reports. There has been no spike in reports since 4 November. These are user reports from the Netherlands, where most people report Caiway problems.

NormalClose to the usual level24 h · 15 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

Quiet

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

2 reports, 5 h ago

Caiway status card: No, Caiway is up. User reports over the last 24 hours. — **Share this status**The picture people see when this page is shared: the answer and the last 24 hours of reports.
Image

In the past 24 hours, 15 user reports came in for Caiway. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 2 reports, about 5 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for Caiway stayed at their usual level the whole time.

This month

Caiway in November 2026

Problem reports in November (since 4 November): 15

Monthly report for November 2026

People who report a problem with Caiway to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

E-mail
Breedbandinternet
Facturen
Wifi
Vast draadloos internet

Last 30 days

Caiway problem spikes, last 30 days

Since 4 November, Caiway had no outage spikes or periods of elevated reports.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 4 November 2026. Monthly reports for all services

Troubleshooting

How to fix Caiway not working

Caiway is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach caiway.nl over your own connection, right now. Nothing is sent to us or stored.

Check Caiway storingen
Open the Caiway official status page at https://www.caiway.nl/klantenservice/storing from mobile data or another connection. If the page names an internet, TV, or phone outage in your area, wait before changing your modem setup.
Restart the Caiway modem
Remove power from the Caiway modem and any separate router or Wi-Fi point, wait 30 seconds, then plug in the modem first. When the internet light is steady, plug in the router or Wi-Fi point and test one device with an Ethernet cable if you can.
Forget the Caiway Wi-Fi
On iPhone or iPad, open Settings > Wi-Fi > info button next to your network > Forget This Network, then join the Caiway Wi-Fi name again with the password on the modem label or your own changed password. On Windows 11, use Settings > Network & internet > Wi-Fi > Manage known networks > Forget, then reconnect.
Run DNS fixes
On Windows 11, right click Start, open Terminal, and run ipconfig /flushdns, then ipconfig /release and ipconfig /renew. On macOS, open Terminal and run sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder, then restart the browser. If a wired device still fails after this, use the Caiway help centre at https://www.caiway.nl/klantenservice.

While Caiway is down: what to use instead

Mobile hotspot Use your phone’s 4G or 5G hotspot when the fixed internet connection at home is out and your mobile signal still works.
NPO Start or NLZIET Try a separate TV streaming app if the Caiway TV app or set-top box is the only part failing and your internet connection works.
Mobile calls and messaging Use mobile voice, WhatsApp, or Signal when the fixed phone line is unavailable but your mobile provider still has coverage.
Caiway help centre Check the help centre from a mobile connection if you need setup steps, outage notes, or account help while your home connection is down.

About

What happens when Caiway goes down

Caiway is a Dutch telecom provider for home internet, television, fixed calling, and mobile service through caiway.nl. Households in the Netherlands rely on it for Wi-Fi, TV viewing, phone calls, and account support, so an outage can interrupt work, streaming, and basic contact at home.

Internet problems usually show up first as Wi-Fi that still connects but pages and apps do not load. TV can lose live channels or on demand playback, while the TV app may fail to start a stream or keep buffering. Fixed calling can have no dial tone, and mobile issues may affect data or calls without touching home internet. Caiway problems are often regional or partial, so check the official status page at https://www.caiway.nl/klantenservice/storing and the help centre at https://www.caiway.nl/klantenservice before assuming every product is down.

Servers and network

Caiway IP address, servers and network

Checking caiway.nl from our server…

Questions

Caiway FAQ

Is Caiway down right now?

The status at the top of this page shows whether user problem reports for Caiway are above their usual level. It is based on reports sent to a public outage-reporting service, not direct monitoring by this site. Caiway also has an official status page: https://www.caiway.nl/klantenservice/storing. If one device fails while a cabled device still works, restart that device and your modem; if every device loses internet and TV, check the official page and your modem lights.

Why is my Caiway fiber internet down while the modem still has lights?

A modem can have power even when the internet connection has not registered. Restart the fiber box and modem, then wait a few minutes before testing with a network cable instead of Wi-Fi. If the internet light stays off or keeps changing, leave the fiber cable alone and use the help centre: https://www.caiway.nl/klantenservice.

Why can’t I log in to Mijn Caiway?

Check that you use the email address linked to the account, then try a password reset if the login page rejects it. A private browser window can help if the page loops back to the login screen. If the reset email does not arrive, check spam and wait a short while before trying again.

Why does the Caiway TV app keep loading or refuse to play a channel?

First update the app and sign in again, because stale sessions can leave the app stuck on the loading screen. Test the same channel on your TV receiver if you have one. If the receiver works but the app does not, the problem is probably with the app session or account access; if both fail, check the official status page.

Why is my Caiway fixed phone silent after an internet outage?

The fixed phone line runs through the modem, so calling can stay unavailable until the modem has registered again. Plug the phone base station directly into the phone port on the modem, then restart the modem and handset. If internet works but the phone still has no dial tone, use the help centre rather than changing cables at the wall.

Official channels

Contact Caiway support

Tip: when Caiway is down, its official status page is the quickest way to confirm the cause and see when a fix is expected.

For your site

Put the Caiway status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/caiway/"><img src="https://isitdownrightnow.app/badge/caiway.svg" alt="Caiway status" height="20"></a>

Markdown, for README files

[![Caiway status](https://isitdownrightnow.app/badge/caiway.svg)](https://isitdownrightnow.app/services/caiway/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Caiway

The status on this page comes from user-submitted problem reports for Caiway, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Caiway, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Caiway's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.