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Is Smartbroker down right now? Live status and outage tracker

No, Smartbroker is up.

No outage detected, and no user reports in the last hour.

Live Updated 3 min ago Data refreshes every 5 minutes

Not working for you? Help centre

User reports, last 24 hours, 15 minutes a segment: 96 flowing 0 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

No reports in this window

No problem reports came in for Smartbroker in the last hour, and at this time of day there are usually almost none. There has been no spike in reports since 6 October.

Around the world right now: normal in 2 other countries. By country

NormalClose to the usual level24 h · 0 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

Quiet

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

No reports

Last 24 hours

Smartbroker outages and problems

No user reports came in for Smartbroker in the past 24 hours, and its uptime over that window is 100.00%.

No 15-minute window had any reports at all, so the chart above stays flat.

No problems detected in the last 24 hoursReports for Smartbroker stayed at their usual level the whole time.

This month

Smartbroker in November 2026

Problem reports in November: 0

Monthly report for November 2026

People who report a problem with Smartbroker to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

Website
Bank transfers
Login
App
Online brokerage
Mobile brokerage
Trading
Portfolio management

World map

Smartbroker reports around the world

In the last 24 hours, 1 problem report about Smartbroker came in from one country. Right now reports are at the usual level in every country.

Outage now
Problems now
Normal

Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.

Country	Now	Last hour	24 hours
Germany	Normal	0	1
Austria	Normal	0	0

Each country's status compares its reports with the usual level there. Map outlines: Natural Earth.

Last 30 days

Smartbroker problem spikes, last 30 days

Since 6 October, Smartbroker had no outage spikes or periods of elevated reports.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 6 October 2026. Monthly reports for all services

Troubleshooting

How to fix Smartbroker not working

Smartbroker is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach smartbroker.de over your own connection, right now. Nothing is sent to us or stored.

Check Smartbroker report level
The status at the top counts problem reports in 15-minute windows over the last 24 hours, so a spike can mean the trouble is on the service's side. If the level is normal, the issue is likely your connection or login.
Switch off Wi-Fi for Smartbroker
Open Control Center on iPhone or Quick Settings on Android, turn off Wi-Fi, and try the login or order screen again on mobile data. If it works, your Wi-Fi is the problem. Forget the network in Settings > Wi-Fi, then join it again.
Clear Smartbroker cache or reinstall
On Android, open Settings > Apps > Smartbroker > Storage and tap Clear cache, and leave Clear storage alone unless you have your login details saved elsewhere. On iPhone, delete the app and install it again because iOS has no per-app cache control. A fresh install also resets a stuck login token or a broken chart view.
Open the help centre for Smartbroker
Go to the help centre at https://smartbroker.de/hilfe if a portfolio or login screen fails after the app opens. The help centre has the steps for login and 2FA, and support can check an account that is blocked. Do not keep retrying an order that shows processing.

While Smartbroker is down: what to use instead

Browser login Try the browser when the app hangs on login.
Trade Republic If you need to place a stock or ETF order and the service is unreachable, this separate broker app has its own login, so it can help while you wait for the original app to come back.
Scalable Capital Use it to buy or sell securities when the app is down.
comdirect If you already have an account there, check your portfolio or place a trade when the other service will not respond.

Your device

Fix Smartbroker on Windows, Mac, Android and iPhone

Smartbroker on Windows

Fix: Clear your browser cache and cookies, or try accessing the Smartbroker customer portal in an incognito window. Ensure your antivirus or firewall isn't mistakenly blocking the Smartbroker website.
Check: Attempt to load the Smartbroker login page in a different web browser to rule out browser-specific issues. You can also check if the Smartbroker server is responding by using network diagnostic tools.

Command Prompt

ping smartbroker.deTest whether Smartbroker's servers reply

nslookup smartbroker.deCheck that Smartbroker's DNS resolves

tracert smartbroker.deTrace where the connection drops

ipconfig /flushdnsClear the DNS cache, then reload

Smartbroker on Mac

Fix: Force restart your web browser and clear your browsing history to resolve Smartbroker loading issues. Temporarily disable any active VPNs or browser extensions that might interfere with the secure Smartbroker connection.
Check: Check if the Smartbroker website displays an SSL certificate error or fails to load across multiple browsers on your Mac. You can also try accessing Smartbroker on another Apple device connected to the same network.

Terminal

ping -c 4 smartbroker.deTest whether Smartbroker's servers reply

nslookup smartbroker.deCheck that Smartbroker's DNS resolves

traceroute smartbroker.deTrace where the connection drops

sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

Smartbroker on Android

Fix: Clear the Smartbroker app cache in your device settings or check the Google Play Store for any pending updates. If the issue persists, reinstall the Smartbroker app and verify that your device has a stable internet connection.
Check: Open the Smartbroker app and check if it gets stuck on the loading screen or displays a network timeout error. Try accessing the Smartbroker web portal via a mobile browser to see if the outage is limited to the app.

Smartbroker on iPhone and iPad

Fix: Update the Smartbroker app from the App Store, or delete and reinstall it to clear cached data. Ensure that cellular data access is enabled for the Smartbroker app in your iOS settings.
Check: Verify if the Smartbroker app immediately crashes upon opening or fails to authenticate your login credentials. You can also switch from Wi-Fi to cellular data to determine if Smartbroker is blocked on your local network.

About

What happens when Smartbroker goes down

Smartbroker is a German online broker where investors trade stocks and ETFs and manage their portfolio. When the service has trouble, those tasks stall, and the status at the top of this page shows whether user problem reports are above their usual level, counted in 15-minute windows over the last 24 hours.

Login and price feeds tend to fail first, so you may get stuck on the sign-in screen or see quotes that do not move. Order tickets can hang without confirmation. The portfolio view may not refresh, which leaves you unsure whether a trade went through, and cash transfers or deposit requests often stall or return a vague error if you need to settle a trade or move money. Outages can be partial: one device or region may work while another does not, and the status here comes from user problem reports rather than pings, probes, polls, or location checks.

Servers and network

Smartbroker IP address, servers and network

Checking smartbroker.de from our server…

Questions

Smartbroker FAQ

Is Smartbroker down right now?

The status at the top of this page shows whether user problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. It does not contact the service. To tell whether the problem is only on your side, try the app or website on another device, and switch between Wi-Fi and mobile data. If the same login or order screen fails everywhere while other sites load, the trouble is unlikely to be your connection.

Why does the Smartbroker app show an old depot value while the website loads?

A stale depot value usually means your device has cached old data or the app lost its session. Log out inside the app and sign in again; if the website shows fresh prices but the app does not, delete and reinstall the app. Check the help centre for login and two-factor steps if the app keeps asking for a code and then rejects it.

Why was my ETF savings plan order rejected at Smartbroker?

Savings plans often fail when the cash account does not have enough settled money on the execution date, or when the fund is not available for new orders. Check your cash balance and the order details in the depot; if money is missing from a recent deposit, wait for settlement before you change the plan. The help centre has guides for deposits and order types.

How do I move my depot to another broker if Smartbroker keeps logging me out?

You can still start a transfer from the receiving broker, because that broker sends the request to Smartbroker and handles the paperwork. Gather your depot number and a recent statement before you begin; if the login fails during the transfer, contact the receiving broker and ask them to chase the request. Your positions and cash move separately, so check both arrive.

Why is my deposit missing from my Smartbroker cash account?

Deposits can take a few business days to show. The reference you used on the bank transfer has to match the cash account exactly. Check the transfer confirmation from your bank and compare the account details; if the name or reference is wrong, the money may bounce back. The help centre at https://smartbroker.de/hilfe lists the deposit steps and what to do when a transfer does not arrive.

For your site

Put the Smartbroker status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

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Markdown, for README files

[![Smartbroker status](https://isitdownrightnow.app/badge/smartbroker.svg)](https://isitdownrightnow.app/services/smartbroker/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Smartbroker

The status on this page comes from user-submitted problem reports for Smartbroker, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Smartbroker, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Smartbroker doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.