Home
Services
Freshservice

Freshservice freshservice.com

Is Freshservice down right now? Live status and outage tracker

No, Freshservice is up.

No outage detected, and no user reports in the last hour.

Live Updated 1 min ago Data refreshes every 5 minutes

Not working for you? Official status pageStatus page

User reports, last 24 hours, 15 minutes a segment: 96 flowing 0 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

No reports in this window

No problem reports came in for Freshservice in the last hour, and at this time of day there are usually almost none. There has been no spike in reports since 30 October. These are user reports from the US, where most people report Freshservice problems.

Around the world right now: normal in 6 other countries. Most reports in the last hour: South Africa 2. By country

NormalClose to the usual level24 h · 0 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

Quiet

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

No reports

Last 24 hours

Freshservice outages and problems

No user reports came in for Freshservice in the past 24 hours, and its uptime over that window is 100.00%.

No 15-minute window had any reports at all, so the chart above stays flat.

No problems detected in the last 24 hoursReports for Freshservice stayed at their usual level the whole time.

Report categories

What people can report about Freshservice

People who report a problem with Freshservice to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

Website
Login
App

World map

Freshservice reports around the world

In the last 24 hours, 3 problem reports about Freshservice came in from 2 countries. Right now reports are at the usual level in every country.

Outage now
Problems now
Normal

Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.

Country	Now	Last hour	24 hours
South Africa	Normal	2	2
The US numbers above	Normal	0	1
Australia	Normal	0	0
Hong Kong	Normal	0	0
France	Normal	0	0
The Netherlands	Normal	0	0
The UK	Normal	0	0

Each country's status compares its reports with the usual level there. Map outlines: Natural Earth.

Last 30 days

Freshservice problem spikes, last 30 days

Since 30 October, Freshservice had no outage spikes or periods of elevated reports.

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

The US2
South Africa2
Australia0
France0
The UK0
Hong Kong0
The Netherlands0

Country history starts on 29 October 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 30 October 2026. Monthly reports for all services

Troubleshooting

How to fix Freshservice not working

Freshservice is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach freshservice.com over your own connection, right now. Nothing is sent to us or stored.

Try Freshservice in a private window
Open a private window and sign in again. If the page loads there, clear cookies and cached files for your Freshservice domain. In Chrome, open the three-dot menu > More tools > Clear browsing data, then choose Cookies and other site data.
Bypass VPN or proxy for Freshservice
Disconnect your VPN and load the app on a phone hotspot. When it works there but fails on your usual network, your company proxy or firewall is dropping the session; ask IT to allow your Freshservice domain.
Check your agent record in Admin
Ask an admin to open Admin > User Management > Agents and find your name. Confirm your status is Active and your Agent Role has the permissions you need, because a changed group or role can produce an access denied page.
Capture a HAR file then contact support
Open DevTools with F12, go to the Network tab, check Preserve log, and reproduce the error. Right-click the request list and save all as HAR, then open a ticket through the help centre and attach the file, the page path, the browser version, and the time it happened.

While Freshservice is down: what to use instead

ServiceNow If your company already runs ServiceNow, log urgent incidents there so your team can keep working while the main portal is unreachable.
Jira Service Management Raise requests in Jira Service Management when your team needs a ticket queue that still works.
Zendesk Use Zendesk for customer replies if your support team already has it.
Web portal Open the web portal when the mobile app stalls.

Your device

Fix Freshservice on Windows, Mac, Android and iPhone

Freshservice on Windows

Fix: Clear your browser cache and cookies, or try accessing Freshservice in an Incognito window to bypass corrupted data. You can also temporarily disable any browser extensions that might block the site.
Check: Check if you can access other websites, or use the Command Prompt to test connection latency to your Freshservice URL. If the connection times out, the service or your network route may be down.

Command Prompt

ping freshservice.comTest whether Freshservice's servers reply

nslookup freshservice.comCheck that Freshservice's DNS resolves

tracert freshservice.comTrace where the connection drops

ipconfig /flushdnsClear the DNS cache, then reload

Freshservice on Mac

Fix: Clear your browser cache in Safari or Chrome, or disable active content blockers that might prevent Freshservice from loading. Alternatively, try accessing the service from a different web browser.
Check: Attempt to load the Freshservice portal in an alternative browser, or use macOS Terminal to check for packet loss to the domain.

Terminal

ping -c 4 freshservice.comTest whether Freshservice's servers reply

nslookup freshservice.comCheck that Freshservice's DNS resolves

traceroute freshservice.comTrace where the connection drops

sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

Freshservice on Android

Fix: Force stop the Freshservice app, clear its cache from the application settings, and ensure it is updated to the latest version in the Google Play Store.
Check: Open the Freshservice app to see if it displays connection errors, or try loading your organization's Freshservice URL in Chrome to see if the mobile web version works.

Freshservice on iPhone and iPad

Fix: Force close the Freshservice app, check the App Store for pending updates, or reinstall the app if it continues to crash. Switching from Wi-Fi to cellular data can also help.
Check: Check if the Freshservice app hangs on the loading screen or displays a connection error, or try logging into the portal via Safari.

About

What happens when Freshservice goes down

Freshservice is a cloud IT service management and help desk app from Freshworks, and IT teams and employees use it to raise tickets, track assets, approve changes, and find answers in the knowledge base. When it goes down, the work that stalls first is logging in, submitting tickets, replying to customers, and checking asset records.

Logins and ticket submission fail first, so you cannot open the dashboard or add a reply to an existing request. The service catalog stops loading, knowledge base searches return errors, email-to-ticket may create no new tickets, and asset records can go stale. Change approvals and reports often refuse to save while the rest of the app still loads. Problems can hit one region, one account, one feature, or one browser; the official status page and help centre are the places to check for broader confirmation.

Servers and network

Freshservice IP address, servers and network

IPv4 addresses: 18.64.211.115
Show all 4
18.64.211.7
18.64.211.8
18.64.211.92
IPv6: Not offered
Network: AS16509 · Amazon.com, Inc., registered in the United States
Served through: Cloudflare · our check was answered by its Frankfurt (FRA) data centre
DNS hosted by: Amazon Route 53
HTTPS certificate: Issued by Amazon, valid until 21 Apr 2027 (171 days)
HTTP/3: Not advertised
Our check: Answered in 105 ms

Checked from our server in Frankfurt, Germany, 3 days ago, for freshservice.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Checked from 11 places around the world

All 11 locations got an answer from freshservice.com. Fastest from São Paulo (21 ms), slowest from Paris (228 ms). Every location connected through Amazon.com, Inc. (AS16509), using 9 different addresses.

Location	Result	Time	Address reached
FrankfurtGermany	Up · HTTP 301	25 ms	18.64.211.8data centre in Frankfurt
ViennaAustria	Up · HTTP 301	48 ms	18.64.211.115data centre in Frankfurt
MilanItaly	Up · HTTP 301	23 ms	3.160.212.122data centre in Milan
ParisFrance	Up · HTTP 301	228 ms	18.64.211.115data centre in Frankfurt
AmsterdamNetherlands	Up · HTTP 301	53 ms	18.64.211.7data centre in Frankfurt
MadridSpain	Up · HTTP 301	55 ms	65.8.202.19data centre in Madrid
WarsawPoland	Up · HTTP 301	98 ms	18.64.211.7data centre in Frankfurt
Los AngelesUSA	Up · HTTP 301	28 ms	99.84.41.30data centre in Los Angeles
São PauloBrazil	Up · HTTP 301	21 ms	13.224.252.83data centre in São Paulo
SingaporeSingapore	Up · HTTP 301	32 ms	13.35.36.17data centre in Singapore
TokyoJapan	Up · HTTP 301	55 ms	13.227.50.2data centre in Osaka

Checked with check-host.net from its servers in these cities 3 days ago, for freshservice.com. Time is how long each server took to load the page. Data-centre cities come from the names the network gives its servers.

Questions

Freshservice FAQ

Is Freshservice down right now?

The status at the top of this page shows whether user problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. This site does not ping, probe, poll or monitor Freshservice itself. Check the official status page linked above for a vendor-side answer. If other people can open the app and you cannot, the trouble is likely on your side; try another network or a different browser, then sign out and back in.

Why do I get 'You do not have permission to view this ticket' in Freshservice when my teammate can open it?

Ticket visibility in Freshservice depends on the agent group and workspace your admin assigned to you, so the same ticket can look missing for one agent and open for another. Ask an admin to check your group membership and the ticket's workspace permissions. If your role changed recently, sign out and back in so the app picks up the new access.

Why does the Freshservice mobile app keep signing me out?

The app can sign you out when your session token expires or when SSO refuses a refresh. Check if your admin enforces a short session timeout or requires MFA on every login. Reinstalling the app clears stale tokens, but you lose saved filters, so try a normal sign-out first.

Why does a ticket attachment fail to upload in Freshservice?

Uploads fail most often because the file is larger than the limit your admin set or the file type is blocked. Try a smaller file or a wired connection. Try a different browser. If the same file uploads there, clear the cache or disable extensions that block scripts.

Why does my Freshservice SAML login keep looping back to the sign-in page?

A SAML loop usually means the identity provider and the app disagree about the user's email or name ID format. Ask your admin to confirm the SAML certificate is current and the reply URL matches the app setup. Clearing cookies for both the identity provider and the app often breaks the loop, then sign in again from a fresh tab.

For your site

Put the Freshservice status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/freshservice/"><img src="https://isitdownrightnow.app/badge/freshservice.svg" alt="Freshservice status" height="20"></a>

Markdown, for README files

[![Freshservice status](https://isitdownrightnow.app/badge/freshservice.svg)](https://isitdownrightnow.app/services/freshservice/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Freshservice

The status on this page comes from user-submitted problem reports for Freshservice, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Freshservice, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Freshservice's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.