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Last 24 hours
Booking.com outages and problems
In the past 24 hours, 2 user reports came in for Booking.com. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 1 report, about 10 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
No problems detected in the last 24 hoursReports for Booking.com stayed at their usual level the whole time.
This month
Booking.com in November 2026
- Problem reports in November
- 0
Monthly report for November 2026
What went wrong
What people said was wrong in recent problem reports for Booking.com worldwide.
Share of 3 recent reports that said what was wrong, from every country listed below.
World map
Booking.com reports around the world
In the last 24 hours, 13 problem reports about Booking.com came in from 6 countries. Right now reports are at the usual level in every country.
- Outage now
- Problems now
- Normal
| Country | Now | Last hour | 24 hours |
|---|---|---|---|
| Vietnam | Normal | 1 | 1 |
| Greece | Normal | 0 | 4 |
| The UK | Normal | 0 | 3 |
| The US numbers above | Normal | 0 | 2 |
| Germany | Normal | 0 | 2 |
| India | Normal | 0 | 1 |
| The Netherlands | Normal | 0 | 0 |
| Austria | Normal | 0 | 0 |
| Brazil | Normal | 0 | 0 |
| Canada | Normal | 0 | 0 |
| France | Normal | 0 | 0 |
| Ireland | Normal | 0 | 0 |
Each country's status compares its reports with the usual level there. 55 more countries had 0 reports in the last 24 hours. Map outlines: Natural Earth.
Last 30 days
Booking.com problem spikes, last 30 days
Since 7 October, Booking.com had no outage spikes or periods of elevated reports.
- Sat 3 Oct: no data
- Sun 4 Oct: no data
- Mon 5 Oct: no data
- Tue 6 Oct: no data
- Wed 7 Oct: 1 report
- Thu 8 Oct: 0 reports
- Fri 9 Oct: 2 reports
- Sat 10 Oct: 1 report
- Sun 11 Oct: 0 reports
- Mon 12 Oct: 1 report
- Tue 13 Oct: 0 reports
- Wed 14 Oct: 1 report
- Thu 15 Oct: 3 reports
- Fri 16 Oct: 2 reports
- Sat 17 Oct: 0 reports
- Sun 18 Oct: 0 reports
- Mon 19 Oct: 1 report
- Tue 20 Oct: 10 reports
- Wed 21 Oct: no data
- Thu 22 Oct: 0 reports
- Fri 23 Oct: 0 reports
- Sat 24 Oct: 0 reports
- Sun 25 Oct: 0 reports
- Mon 26 Oct: 0 reports
- Tue 27 Oct: 1 report
- Wed 28 Oct: 1 report
- Thu 29 Oct: 1 report
- Fri 30 Oct: 1 report
- Sat 31 Oct: 2 reports
- Sun 1 Nov: 0 reports
By country
Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.
- Italy9
- Belgium7
- Germany7
- The UK7
- The US7
- Poland6
- The Netherlands5
- Greece4
Country history starts on 28 October 2026. Days run from midnight to midnight, Central European time.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 7 October 2026. Monthly reports for all services
Troubleshooting
How to fix Booking.com not working
Booking.com is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach booking.com over your own connection, right now. Nothing is sent to us or stored.
Force a fresh page load
A cached copy can show a rate or a date that the property already changed, so force a fresh page with Ctrl+F5 on Windows or Cmd+Shift+R on a Mac. If the listing still hangs, open the same address in a private window (Ctrl+Shift+N in Chrome, Cmd+Shift+N in Safari) to rule out stored cookies. It takes seconds.
Sign out and back in
A stale session can leave your account page stuck on a spinner or fail at the payment step. Sign out from the Account menu and sign back in with the same email. Your saved trips should load again, and if the same error appears on a second device, the trouble sits on the account side rather than your phone.
Clear the app cache on your phone
On Android, open Settings > Apps > Booking.com > Storage & cache, tap Clear cache, and only reach for Clear storage if the app keeps crashing on the search screen. iPhone has no cache button, so delete the app and reinstall it from the App Store; your bookings stay tied to your account. It takes a minute.
Switch networks, then ask support
Turn off Wi-Fi and reload on mobile data, because hotel and office networks sometimes block the images and map tiles a listing needs. If the booking still fails, your confirmation email carries the property's contact details, and the help centre at https://help.booking.com covers cancellations and payment trouble.
While Booking.com is down: what to use instead
- Hotel website Book or check your stay on the property's own site when the app will not load.
- Phone the hotel Call the front desk to confirm a reservation or ask about a late arrival when the app or site is not working.
- Use a card Pay the property with a card if in-app payment fails.
- Desktop site Use the browser version when the app crashes or will not open.
Your device
Fix Booking.com on Windows, Mac, Android and iPhone
Booking.com on Windows
- Fix
- To fix Booking.com on Windows, clear your browser cache and cookies, or try using an Incognito window. You can also temporarily disable active VPNs or proxy servers that might block the connection.
- Check
- To check if Booking.com is down, try opening the website in a different web browser. You can also use the Windows network troubleshooter to verify your internet connectivity.
Command Prompt
ping booking.comTest whether Booking.com's servers replynslookup booking.comCheck that Booking.com's DNS resolvestracert booking.comTrace where the connection dropsipconfig /flushdnsClear the DNS cache, then reloadBooking.com on Mac
- Fix
- Resolve loading issues with Booking.com on macOS by clearing your browser data and disabling any active ad-blockers. You can also try changing your DNS settings to Google DNS or Cloudflare.
- Check
- Verify if Booking.com is down on Mac by testing the site in Safari's Private Browsing mode. Alternatively, check if other websites load normally to rule out local Wi-Fi issues.
Terminal
ping -c 4 booking.comTest whether Booking.com's servers replynslookup booking.comCheck that Booking.com's DNS resolvestraceroute booking.comTrace where the connection dropssudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reloadBooking.com on Android
- Fix
- Fix the Booking.com app on Android by clearing the app's cache and data in your system settings. If that fails, check the Google Play Store for updates or reinstall the app.
- Check
- Determine if Booking.com is down on Android by checking if the app displays connection timeout errors. You can also try loading the Booking.com website using a mobile browser to isolate the issue.
Booking.com on iPhone and iPad
- Fix
- Fix the Booking.com app on iOS by force closing the app and restarting your iPhone. If the problem continues, reinstall the app from the App Store and verify cellular data permissions are enabled.
- Check
- Check if Booking.com is down on iOS by searching for updates in the App Store or attempting to load the service via Safari. If the website works but the app does not, the issue is likely app-specific.
About
What happens when Booking.com goes down
Booking.com is a travel booking site for stays and flights. Travelers and property managers depend on it, so an outage blocks room searches, price checks, reservations, and cancellations.
During an outage, you may see the search bar stall, prices that never load, an error when you try to reserve, and confirmation emails that do not arrive. Availability checks break first. Account logins and existing bookings often keep working, while new reservations fail for some people and not others. Problems are regional or partial; a spike in reports from one city does not mean the whole service is down.
Servers and network
Booking.com IP address, servers and network
- IPv4 addresses
- 54.192.35.113
Show all 4
- 54.192.35.29
- 54.192.35.46
- 54.192.35.7
- IPv6
- Not offered
- Network
- AS16509 · Amazon.com, Inc., registered in the United States
- Served through
- Amazon CloudFront · our check was answered by its Frankfurt (FRA) data centre
- DNS hosted by
- Amazon Route 53
- HTTPS certificate
- Issued by DigiCert Inc, valid until 23 Apr 2027 (172 days)
- HTTP/3
- Not advertised
- Our check
- Answered in 306 ms
Checked from our server in Frankfurt, Germany, 10 h ago, for www.booking.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.
Checked from 11 places around the world
All 11 locations got an answer from www.booking.com. Fastest from São Paulo (40 ms), slowest from Tokyo (328 ms). Every location connected through Amazon.com, Inc. (AS16509), using 11 different addresses.
| Location | Result | Time | Address reached |
|---|---|---|---|
| FrankfurtGermany | Up · HTTP 202 | 49 ms | 54.192.35.113data centre in Frankfurt |
| ViennaAustria | Up · HTTP 202 | 82 ms | 99.84.91.77data centre in Vienna |
| MilanItaly | Up · HTTP 202 | 102 ms | 54.230.183.127data centre in Milan |
| ParisFrance | Up · HTTP 202 | 105 ms | 52.84.174.35data centre in Paris |
| AmsterdamNetherlands | Up · HTTP 202 | 93 ms | 18.65.39.20data centre in Amsterdam |
| MadridSpain | Up · HTTP 202 | 253 ms | 54.192.35.29data centre in Frankfurt |
| WarsawPoland | Up · HTTP 202 | 141 ms | 3.164.68.62data centre in Helsinki |
| Los AngelesUSA | Up · HTTP 202 | 247 ms | 18.164.174.114data centre in Los Angeles |
| São PauloBrazil | Up · HTTP 202 | 40 ms | 108.138.103.103data centre in São Paulo |
| SingaporeSingapore | Up · HTTP 202 | 260 ms | 108.157.254.120data centre in Singapore |
| TokyoJapan | Up · HTTP 202 | 328 ms | 18.172.31.45data centre in Tokyo |
Checked with check-host.net from its servers in these cities 10 h ago, for www.booking.com. Time is how long each server took to load the page. Data-centre cities come from the names the network gives its servers.
Questions
Booking.com FAQ
Is Booking.com down right now?
The status at the top of this page shows whether user problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. This site does not ping or monitor it. To find out if the trouble is only on your side, open a different website, try the app on mobile data instead of Wi-Fi, sign in from another browser, and test on another device; if the help centre loads but a hotel page or checkout fails, your account or payment method may be the issue.
Why hasn't my Booking.com confirmation email arrived?
Check the spam or promotions folder first, then confirm the email address saved in your account. The reservation often appears in My Bookings in the app even when the email is delayed, and you can resend the confirmation from there. If you booked without an account, use the confirmation number from the booking page to find it. The help centre can message the property if the booking shows nowhere.
Why was my Booking.com payment declined?
Banks sometimes block the first charge for a hotel booking because it looks unusual, especially when you book from a new device or a different country. Try the same card again after a few minutes, or use another card or payment method if the property accepts one. If the booking page says payment failed but your bank shows a pending charge, wait for the pending amount to drop off before you pay again. Call your bank if it keeps declining, and use the help centre if the reservation is stuck in a failed state.
Why does the Booking.com app keep crashing or freezing?
Force close the app, then reopen it and try again; a stuck session often clears that way. Check for an app update in your phone's store, because old versions can fail after a booking flow change. If it still crashes on one device but works in a browser, delete and reinstall the app, then sign back in. Clearing the app cache can help on Android, while iPhone users may need to remove and reinstall if the app refuses to open.
Why can't I cancel or change my Booking.com reservation?
Open My Bookings and pick the reservation; the cancel or modify option only appears if the property allows it under the rate you chose. Prepaid rates often lock changes. If the button is missing, message the property through the help centre and ask what they can do; some properties handle changes directly. Keep the change confirmation, since the app can lag on new dates or refunds.
On X
Past updates from @bookingcom
No posts about problems from @bookingcom in the last 14 days. The latest is from .
For your site
Put the Booking.com status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
HTML
<a href="https://isitdownrightnow.app/services/booking-com/"><img src="https://isitdownrightnow.app/badge/booking-com.svg" alt="Booking.com status" height="20"></a>Markdown, for README files
[](https://isitdownrightnow.app/services/booking-com/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Booking.com
The status on this page comes from user-submitted problem reports for Booking.com, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Booking.com, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Booking.com doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.