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Is Mitel down right now? Live status and outage tracker

No, Mitel is up.

No outage detected, and no user reports in the last hour.

Mitel's own status page: status.mitel.io

Live Updated 3 min ago Data refreshes every 5 minutes

Not working for you? Official status pageStatus page

User reports, last 24 hours, 15 minutes a segment: 96 flowing 0 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

1 report in total, counted in 15-minute windows

No problem reports came in for Mitel in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 1 report. There has been no spike in reports since 5 October. These are user reports from the UK, where most people report Mitel problems.

Around the world right now: normal in 9 other countries. By country

NormalClose to the usual level24 h · 1 report
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

Quiet

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

1 report, 14 h ago

Last 24 hours

Mitel outages and problems

In the past 24 hours, 1 user report came in for Mitel. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 1 report, about 14 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for Mitel stayed at their usual level the whole time.

Official status

What Mitel's status page says

Checking status.mitel.io…

This month

Mitel in November 2026

Problem reports in November: 1

Monthly report for November 2026

People who report a problem with Mitel to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

Internet
Phone
Email
Total blackout
Website
Hosting
App

World map

Mitel reports around the world

In the last 24 hours, 0 problem reports about Mitel came in from 0 countries. Right now reports are at the usual level in every country.

Country	Now	Last hour	24 hours
The US	Normal	0	0
Australia	Normal	0	0
Belgium	Normal	0	0
Canada	Normal	0	0
France	Normal	0	0
Germany	Normal	0	0
Spain	Normal	0	0
Sweden	Normal	0	0
The Netherlands	Normal	0	0
The UK numbers above	Normal	0	0

Each country's status compares its reports with the usual level there.

Last 30 days

Mitel problem spikes, last 30 days

Since 5 October, Mitel had no outage spikes or periods of elevated reports.

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

The Netherlands2
Germany1
The US1
Australia0
Belgium0
Canada0
Spain0
France0

Country history starts on 29 October 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 5 October 2026. Monthly reports for all services

Troubleshooting

How to fix Mitel not working

Mitel is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Check the official status page
Open https://status.mitel.io to see if the service reports an outage. If it does, wait for the fix; if it does not, the problem is probably on your side.
Restart your Mitel phone or app
Unplug the Ethernet cable from your desk phone, wait 10 seconds, plug it back in. On Android, open Settings > Apps > Mitel > Force stop; on iPhone, swipe up from the bottom and swipe the app away.
Switch networks or reseat the cable
On your desk phone, unplug the Ethernet cable from the phone and the wall jack, then plug both ends back in. On your app, turn off Wi-Fi and use mobile data, or connect to a different Wi-Fi network.
Clear the app cache or reinstall
On Android, open Settings > Apps > Mitel > Storage > Clear cache, then reopen your app; on iPhone, delete it and install it again from the App Store. If your app still fails, use the help centre at https://www.mitel.com/support.

While Mitel is down: what to use instead

Mitel desk phone If the mobile app is unavailable, use your desk phone for calls through your Mitel business phone system.
Microsoft Teams Use Teams for work calls or messages if your organization already uses it and it is available.
Zoom Use Zoom for meetings when Mitel meeting services are unavailable and your team has access.
Email Send a message by email when calling or team messaging is not working, and follow up when service returns.

Your device

Fix Mitel on Windows, Mac, Android and iPhone

Mitel on Windows

Fix: Restart the Mitel application and ensure that your Windows Defender Firewall is not blocking Mitel's network access.
Check: Check if Mitel is down on Windows by looking for connection status errors in the MiCollab or Mitel One desktop client, or by visiting the official Mitel Cloud Status page.

Command Prompt

ping mitel.comTest whether Mitel's servers reply

nslookup mitel.comCheck that Mitel's DNS resolves

tracert mitel.comTrace where the connection drops

ipconfig /flushdnsClear the DNS cache, then reload

Mitel on Mac

Fix: Force quit the Mitel app, check that macOS Security & Privacy settings allow it network access, and ensure the client is updated to the latest version.
Check: Check if Mitel is down on macOS by verifying if the desktop application displays a connection timeout or fails to authenticate your credentials.

Terminal

ping -c 4 mitel.comTest whether Mitel's servers reply

nslookup mitel.comCheck that Mitel's DNS resolves

traceroute mitel.comTrace where the connection drops

sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

Mitel on Android

Fix: Clear the Mitel app cache in your Android settings, force stop the app, and verify that it has the latest updates from the Google Play Store.
Check: To check if Mitel is down on Android, open the Mitel One app to see if it fails to connect to the server or register your VoIP line.

Mitel on iPhone and iPad

Fix: Update the Mitel application from the App Store and ensure that Local Network permissions are enabled for Mitel in your iOS Settings.
Check: Check if Mitel is down on iOS by opening the Mitel app to see if you get a connection error or if push notifications for calls are failing.

About

What happens when Mitel goes down

Mitel makes business phone systems and contact center software for offices and call centers that rely on voice and voicemail. An outage interrupts calls, extensions, voicemail, and agent queues.

Registration often breaks first, so desk phones and softphones drop calls or never connect. You might hear dead air after dialing. Contact center agents lose queue updates, and chat or voicemail stops working even when some calls still go through. The trouble often hits one region or one part of the service, so a nearby office on a different network may see nothing wrong.

Servers and network

Mitel IP address, servers and network

IPv4 addresses: 104.18.8.61
Show all 2
104.18.9.61
IPv6: Not offered
Network: AS13335 · Cloudflare, Inc., registered in the United States
Served through: Cloudflare · our check was answered by its Frankfurt (FRA) data centre
DNS hosted by: Amazon Route 53
HTTPS certificate: Issued by DigiCert Inc, valid until 18 Mar 2027 (134 days)
HTTP/3: Not advertised
Our check: Answered in 62 ms (it turned away our automated check, which is common)

Checked from our server in Frankfurt, Germany, 4 days ago, for www.mitel.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Checked from 11 places around the world

All 11 locations got an answer from www.mitel.com. Fastest from Paris (223 ms), slowest from Singapore (1,026 ms). Every location connected through Cloudflare, Inc. (AS13335), using 2 different addresses.

Location	Result	Time	Address reached
FrankfurtGermany	Up	438 ms	104.18.9.61
ViennaAustria	Up	555 ms	104.18.9.61
MilanItaly	Up	452 ms	104.18.9.61
ParisFrance	Up	223 ms	104.18.8.61
AmsterdamNetherlands	Up	437 ms	104.18.8.61
MadridSpain	Up	394 ms	104.18.8.61
WarsawPoland	Up	669 ms	104.18.9.61
Los AngelesUSA	Up	626 ms	104.18.8.61
São PauloBrazil	Up	742 ms	104.18.9.61
SingaporeSingapore	Up	1,026 ms	104.18.9.61
TokyoJapan	Up	836 ms	104.18.8.61

Checked with check-host.net from its servers in these cities 4 days ago, for www.mitel.com. Time is how long each server took to load the page.

Questions

Mitel FAQ

Is Mitel down right now?

The status at the top of this page shows whether user problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. It reflects what people send in, so it can lag behind a fault that only hits your building. For the vendor view, check the official status page at status.mitel.io. Then test your own side: put a desk phone or the softphone on a mobile hotspot, and if calls go through there, the trouble is inside your network.

Why does MiCollab reject my password when the same login works in a browser?

The client can hold an old cached session or a stale server address, so the sign-in fails while the account itself is fine. Sign out fully, clear the app data, then type the server address in again by hand. If several bad attempts locked the account, wait for the lock to clear or ask your admin to reset it.

My desk phone says No Service after a power cut. Is the handset broken?

Usually the phone came back up before the network did, so it never picked up an address or found the call server. Pull the network cable, wait a few seconds, plug it back in and let it boot while the switch port already has power. When every phone on the floor shows the same message, the call server or the link to it is the problem, and the handsets are fine.

Calls connect but I can only hear the other person, never the other way round. What causes that?

One-way audio almost always means the media path is blocked in a single direction, often by a firewall or a router inspecting SIP traffic. Try a call over mobile data on the softphone; if that one works, your office firewall is dropping the return stream. Ask whoever runs the network to switch off SIP ALG on the router.

Why do calls drop after about half a minute?

A call that dies at roughly the same point each time usually points to session timers or a NAT device losing the media stream. Test an internal extension first. If those calls hold, the fault sits on the path to the outside line, and your network admin can adjust the session timer or the firewall rules.

For your site

Put the Mitel status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/mitel/"><img src="https://isitdownrightnow.app/badge/mitel.svg" alt="Mitel status" height="20"></a>

Markdown, for README files

[![Mitel status](https://isitdownrightnow.app/badge/mitel.svg)](https://isitdownrightnow.app/services/mitel/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Mitel

The status on this page comes from user-submitted problem reports for Mitel, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Mitel, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Mitel's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.