ii (Interactive Investor) outages and problems
User reports, last 24 hours
No reports in this window
No problem reports came in for ii (Interactive Investor) in the last hour, and at this time of day there are usually almost none. There has been no spike in reports since 7 November. These are user reports from the UK, where most people report ii (Interactive Investor) problems.
- NormalClose to the usual level24 h · 0 reports
- ElevatedMore than 1.5 times the usual levelNone in this chart
- OutageMore than twice the usual level and far above the day's averageNone in this chart
- Usual levelWhat a usual day sees at that timeAlmost none at this time of day
No user reports came in for ii (Interactive Investor) in the past 24 hours, and its uptime over that window is 100.00%.
No 15-minute window had any reports at all, so the chart above stays flat.
ii (Interactive Investor) in November 2026
- Problem reports in November (since 7 November)
- 40
Monthly report for November 2026
People who report a problem with ii (Interactive Investor) to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:
- Website
- Funds Transfer
- Login
- App
- Trading
- Portfolio Management
ii (Interactive Investor) problem spikes, last 30 days
Since 7 November, ii (Interactive Investor) had no outage spikes or periods of elevated reports.
- Wed 14 Oct: no data
- Thu 15 Oct: no data
- Fri 16 Oct: no data
- Sat 17 Oct: no data
- Sun 18 Oct: no data
- Mon 19 Oct: no data
- Tue 20 Oct: no data
- Wed 21 Oct: no data
- Thu 22 Oct: no data
- Fri 23 Oct: no data
- Sat 24 Oct: no data
- Sun 25 Oct: no data
- Mon 26 Oct: no data
- Tue 27 Oct: no data
- Wed 28 Oct: no data
- Thu 29 Oct: no data
- Fri 30 Oct: no data
- Sat 31 Oct: no data
- Sun 1 Nov: no data
- Mon 2 Nov: no data
- Tue 3 Nov: no data
- Wed 4 Nov: no data
- Thu 5 Nov: no data
- Fri 6 Nov: no data
- Sat 7 Nov: 35 reports
- Sun 8 Nov: 0 reports
- Mon 9 Nov: 3 reports
- Tue 10 Nov: 2 reports
- Wed 11 Nov: 0 reports
- Thu 12 Nov: 0 reports
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 7 November 2026. Monthly reports for all services
How to fix ii (Interactive Investor) not working
ii (Interactive Investor) is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach ii.co.uk over your own connection, right now. Nothing is sent to us or stored.
Try ii on another network
Disconnect from your usual Wi-Fi and load the site or app through a mobile hotspot or another network to see if the problem follows your connection. Restart your router if it does.
Open ii in a private window
Load ii.co.uk in a private or incognito browser window. If the sign-in page works there, clear the browser cache and cookies for the site, then sign in again in the normal window.
Reset your ii password
Use the 'Forgot password' link on the sign-in screen and follow the steps sent to your registered email address. This resets the password for the account. In the app, close it and reopen it before you sign in with the new password.
Reinstall the ii app
Update the app from the App Store or Google Play, then delete and reinstall it if signing in still fails. Open the app and sign in again.
While ii (Interactive Investor) is down: what to use instead
- ii website Use it if only the app is failing and you need to view holdings or place an order.
- Your bank's app Move cash or check available funds through your bank if you need to cover a payment while the investment account is unavailable.
- AJ Bell Use it only if you already have an account there and need to place a trade while the usual platform is unavailable.
- Hargreaves Lansdown Use it only if you already hold an account there and need to check holdings or trade while the usual platform is down.
What happens when ii (Interactive Investor) goes down
ii (Interactive Investor) is a UK investment platform at ii.co.uk. Retail investors rely on its website and app for share dealing, funds, ISAs and SIPPs, so an outage interrupts portfolio checks, trades, withdrawals, and pension or ISA admin.
Login and portfolio pages break first, and you may get an error at sign-in or a page that hangs before the dashboard loads. Trading screens and account actions fail after that; quotes can load slowly, buy and sell orders will not submit or confirm, withdrawals can stall, and ISA or SIPP admin can return an error. The app may behave differently from the website. Trouble can be partial or regional, so one section may work while another fails, and a local connection problem can look the same as a platform fault.
ii (Interactive Investor) IP address, servers and network
- IPv4 addresses
- 13.32.99.118
Show all 4
- 13.32.99.48
- 13.32.99.55
- 13.32.99.82
- IPv6
- Not offered
- Network
- AS16509 · Amazon.com, Inc., registered in the United States
- Served through
- Amazon CloudFront · our check was answered by its Frankfurt (FRA) data centre
- DNS hosted by
- Amazon Route 53
- HTTPS certificate
- Issued by Amazon, valid until 8 May 2027 (176 days)
- HTTP/3
- Not advertised
- Our check
- Answered in 126 ms
Checked from our server in Frankfurt, Germany, 21 h ago, for www.ii.co.uk. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.
Checked from 12 places around the world
11 of 12 locations got an answer from www.ii.co.uk. Fastest from Dallas (21 ms), slowest from Tokyo (1,582 ms). Every location connected through Amazon.com, Inc. (AS16509), using 11 different addresses.
| Location | Result | Time | Address reached |
|---|---|---|---|
| FrankfurtGermany | No result | – | – |
| ViennaAustria | Up | 54 ms | 99.84.91.84data centre in Vienna |
| MilanItaly | Up | 30 ms | 52.85.185.93data centre in Milan |
| ParisFrance | Up | 47 ms | 18.155.129.25data centre in Paris |
| AmsterdamNetherlands | Up | 42 ms | 54.192.138.83data centre in Amsterdam |
| MadridSpain | Up | 39 ms | 65.8.202.8data centre in Madrid |
| WarsawPoland | Up | 127 ms | 13.32.99.55data centre in Frankfurt |
| DallasUSA | Up | 21 ms | 3.170.115.68data centre in Dallas |
| Los AngelesUSA | Up | 31 ms | 99.84.215.16data centre in Los Angeles |
| São PauloBrazil | Up | 489 ms | 18.64.174.15data centre in Miami |
| SingaporeSingapore | Up | 880 ms | 143.204.226.2data centre in Tel Aviv |
| TokyoJapan | Up | 1,582 ms | 3.164.230.116data centre in Stockholm |
Checked with check-host.net from its servers in these cities 21 h ago, for www.ii.co.uk. Time is how long each server took to load the page. Data-centre cities come from the names the network gives its servers.
ii (Interactive Investor) FAQ
Is ii (Interactive Investor) down right now?
Why does the ii app keep sending me back to the login screen?
My bank transfer to ii has not shown up. What should I check?
Why will ii not let me place a trade?
Why is my ISA page on ii blank?
Service updates from @ii_couk
No posts about problems from @ii_couk in the last 14 days. The latest is from .
Contact ii (Interactive Investor) support
Tip: ii (Interactive Investor) doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.
Put the ii (Interactive Investor) status on your site
Paste one of these into a web page, a blog post or a README: a small badge, or a card with the chart. Both show the same status as this page, based on user problem reports, and link back here.
<a href="https://isitdownrightnow.app/services/ii-interactive-investor/"><img src="https://isitdownrightnow.app/badge/ii-interactive-investor.svg" alt="ii (Interactive Investor) status" height="20"></a>[](https://isitdownrightnow.app/services/ii-interactive-investor/)A live card with the chart
The status, reports in the last hour and the last 24 hours, updated every 5 minutes. Use the frame, or the image where frames are not allowed, such as newsletters.
<iframe src="https://isitdownrightnow.app/embed/ii-interactive-investor/" title="ii (Interactive Investor) status" width="100%" height="230" style="border:0;max-width:560px" loading="lazy"></iframe>
<p><a href="https://isitdownrightnow.app/services/ii-interactive-investor/">ii (Interactive Investor) status</a> from IsItDownRightNow.app</p><a href="https://isitdownrightnow.app/services/ii-interactive-investor/"><img src="https://isitdownrightnow.app/share/ii-interactive-investor.png" alt="ii (Interactive Investor) status: problem reports over the last 24 hours" width="600" height="315" loading="lazy"></a>[](https://isitdownrightnow.app/services/ii-interactive-investor/)Badge, frame and image load no scripts from other sites and set no cookies; people who see them on your page load them from our server. More for journalists.
How we track ii (Interactive Investor)
The status on this page comes from user-submitted problem reports for ii (Interactive Investor), counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for ii (Interactive Investor), so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. ii (Interactive Investor) doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.