Hey!Broadband outages and problems
In the past 24 hours, 33 user reports came in for Hey!Broadband. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 98.96% uptime for the day.
The most recent spike big enough to count as an outage was 2 hours ago. The busiest 15-minute window of the day had 13 reports, about 2 hours ago.
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Outage
Ended 2 h agoLasted 15 min13peak reports
Hey!Broadband in November 2026
- Problem reports in November (since 2 November)
- 33
Monthly report for November 2026
People who report a problem with Hey!Broadband to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:
- Broadband Internet
- Billing
- WiFi
- Fixed Wireless Internet
Hey!Broadband problem spikes, last 30 days
Since 2 November, Hey!Broadband had 1 outage spike.
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Outage
Tue 3 Nov, 01:53–02:08Lasted 15 min13peak reports
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 2 November 2026. Monthly reports for all services
How to fix Hey!Broadband not working
Hey!Broadband is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach heybroadband.co.uk over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Hey!Broadband.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
Problems at the same time as Hey!Broadband
Since 2 November, Hey!Broadband's only spike in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
During the latest spike
Hey!Broadband: Tue 3 Nov, 01:53 to 02:08
- YouTube, outage,1 Nov 00:43 to 04:08
- National Lottery, outage,2 Nov 06:08 to 02:08
- Capital One, outage,2 Nov 12:38 to 04:08
- OpenAI, outage,2 Nov 15:53 to 02:23
- Microsoft 365, outage,2 Nov 20:17 to 04:08
- Brightspeed, outage,2 Nov 22:53 to 04:08
- HotWorx, outage,2 Nov 23:08 to 02:38
- Yahoo Mail, outage,2 Nov 23:53 to 02:23
30 more services. Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
Hey!Broadband IP address, servers and network
Checking heybroadband.co.uk from our server…
Put the Hey!Broadband status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/heybroadband/"><img src="https://isitdownrightnow.app/badge/heybroadband.svg" alt="Hey!Broadband status" height="20"></a>[](https://isitdownrightnow.app/services/heybroadband/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Hey!Broadband
The status on this page comes from user-submitted problem reports for Hey!Broadband, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Hey!Broadband, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Hey!Broadband doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.