Box outages and problems
In the past 24 hours, 12 user reports came in for Box. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 2 reports, about 17 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Box in October 2026
- Problem reports in October (since 27 October)
- 12
Monthly report for October 2026
What people said was wrong in recent problem reports for Box, as a share of those reports:
- 100% Website
Box problem spikes, last 30 days
Since 27 October, Box had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services
How to fix Box not working
Box is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach box.com over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Box.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
While Box is down: what to use instead
- Browser version Open the web app in a browser when the desktop client or mobile app will not load, since you can still reach shared folders without the installed software.
- Google Drive Upload the document there and share a link when a deadline is close and the file upload keeps stalling.
- Dropbox Use it for a quick file handoff when the app shows a sync error and another person needs to open the document today.
- OneDrive Edit a Word or Excel file in the browser when your team already keeps the working copy there and the service you normally use is unavailable.
Box IP address, servers and network
Checking box.com from our server…
Service updates from @BoxSupport
No posts about problems from @BoxSupport in the last 14 days. The latest is from .
Put the Box status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/box/"><img src="https://isitdownrightnow.app/badge/box.svg" alt="Box status" height="20"></a>[](https://isitdownrightnow.app/services/box/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Box
The status on this page comes from user-submitted problem reports for Box, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Box, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Box doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.