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Is Accor Hotels down right now? Live status and outage tracker

No, Accor Hotels is up.

No outage detected, and no user reports in the last hour.

Live Data refreshes every 5 minutes
Not working for you?
User reports, last 24 hours, 15 minutes a segment: 96 flowing, 0 slow (elevated), 0 jammed (outage)

User reports, last 24 hours

No reports in this window

No problem reports came in for Accor Hotels in the last hour, and at this time of day there are usually almost none. There has been no spike in reports since 19 October. These are user reports from the UK, where most people report Accor Hotels problems.

Around the world right now: normal in 71 other countries. By country

No user reports came in for Accor Hotels in the past 24 hours, and its uptime over that window is 100.00%. No 15-minute window had any reports at all, so the chart above stays flat.
Reports, last hour
0
Quiet
Uptime, 24 h
100.00%
No outage windows
Last outage
None
In the last 24 hours
Busiest 15 minutes
0
No reports
Last 24 hours

Accor Hotels outages and problems

No user reports came in for Accor Hotels in the past 24 hours, and its uptime over that window is 100.00%.

No 15-minute window had any reports at all, so the chart above stays flat.

No problems detected in the last 24 hoursReports for Accor Hotels stayed at their usual level the whole time.
Report categories

What people can report about Accor Hotels

What went wrong

What people said was wrong in recent problem reports for Accor Hotels worldwide.

  1. Checkout100%

Share of 1 recent report that said what was wrong, from every country listed below.

World map

Accor Hotels reports around the world

In the last 24 hours, 2 problem reports about Accor Hotels came in from one country. Right now reports are at the usual level in every country.

CountryNowLast hour24 hours
Australia Normal 02
The US Normal 00
The UK numbers above Normal 00
Mexico Normal 00
The Netherlands Normal 00
Germany Normal 00
Belgium Normal 00
France Normal 00
Russia Normal 00
Italy Normal 00
India Normal 00
Spain Normal 00

Each country's status compares its reports with the usual level there. 60 more countries had 0 reports in the last 24 hours.

Last 30 days

Accor Hotels problem spikes, last 30 days

Since 19 October, Accor Hotels had no outage spikes or periods of elevated reports.

  • Sat 3 Oct: no data
  • Sun 4 Oct: no data
  • Mon 5 Oct: no data
  • Tue 6 Oct: no data
  • Wed 7 Oct: no data
  • Thu 8 Oct: no data
  • Fri 9 Oct: no data
  • Sat 10 Oct: no data
  • Sun 11 Oct: no data
  • Mon 12 Oct: no data
  • Tue 13 Oct: no data
  • Wed 14 Oct: no data
  • Thu 15 Oct: no data
  • Fri 16 Oct: no data
  • Sat 17 Oct: no data
  • Sun 18 Oct: no data
  • Mon 19 Oct: 1 report
  • Tue 20 Oct: 0 reports
  • Wed 21 Oct: no data
  • Thu 22 Oct: 0 reports
  • Fri 23 Oct: 0 reports
  • Sat 24 Oct: 0 reports
  • Sun 25 Oct: 0 reports
  • Mon 26 Oct: 0 reports
  • Tue 27 Oct: 0 reports
  • Wed 28 Oct: 0 reports
  • Thu 29 Oct: 2 reports
  • Fri 30 Oct: 0 reports
  • Sat 31 Oct: 0 reports
  • Sun 1 Nov: no data

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

  • Australia2
  • The UAE0
  • Argentina0
  • Austria0
  • Azerbaijan0
  • Bangladesh0
  • Belgium0
  • Bulgaria0

Country history starts on 30 October 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 19 October 2026. Monthly reports for all services

Troubleshooting

How to fix Accor Hotels not working

Accor Hotels is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach accor.com over your own connection, right now. Nothing is sent to us or stored.

  1. Force quit and reopen the app

    On iPhone, swipe up from the bottom and flick the Accor Hotels card off the top; on Android, open Recents and swipe the app away. Reopen it and retry the booking or account screen that failed. A stuck session often clears on the second launch.

  2. Sign out of ALL and back in

    Open the account tab, sign out, then sign in with the same email and password; if the password fails, use the reset link on the sign-in screen. A stale loyalty session can hide reservations or block rate loads. Do this on the app or the website, whichever lets you reach the account menu.

  3. Clear the app cache or reinstall

    On Android, go to Settings > Apps > Accor Hotels > Storage & cache and tap Clear cache; leave Clear data alone unless you accept losing saved sign-in details. On iPhone, delete the app and install it again from the App Store, because iOS has no per-app cache button. Reopen and sign in before you retry the booking.

  4. Book through the website instead

    Open the booking site in a private browser window and search the same dates and hotel; the web flow avoids app-specific login and cache faults. If the site also fails, the problem sits with the booking service, and waiting is the sane move. Call the hotel directly only if you need to confirm an existing reservation.

While Accor Hotels is down: what to use instead

  • Accor website Use the website if the mobile app is not loading or your booking will not open there.
  • Marriott Bonvoy Check Marriott properties when you need another hotel booking service.
  • Hilton Honors Use Hilton Honors to look for rooms and manage stays outside Accor Hotels.
  • Contact the hotel directly Call the property if you already have a reservation and need help before the service comes back.
Your device

Fix Accor Hotels on Windows, Mac, Android and iPhone

Accor Hotels on Windows

Fix
Clear your browser cache and cookies, or try opening the Accor Hotels website in an incognito window. You can also temporarily disable browser extensions that might block the site's scripts.
Check
Open your web browser and try to load the Accor Hotels website, noting if you receive a specific connection error page. You can also test if other websites load to rule out a local network issue.
Command Prompt
ping accor.comTest whether Accor Hotels's servers reply
nslookup accor.comCheck that Accor Hotels's DNS resolves
tracert accor.comTrace where the connection drops
ipconfig /flushdnsClear the DNS cache, then reload

Accor Hotels on Mac

Fix
Clear your Safari or Chrome cache and cookies, or try accessing the Accor Hotels website in a private browsing window. Ensure your macOS date and time settings are correct to prevent security certificate errors.
Check
Attempt to access the Accor Hotels website using a different browser on your Mac. If other sites load normally but Accor Hotels does not, the service is likely experiencing an outage.
Terminal
ping -c 4 accor.comTest whether Accor Hotels's servers reply
nslookup accor.comCheck that Accor Hotels's DNS resolves
traceroute accor.comTrace where the connection drops
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

Accor Hotels on Android

Fix
Clear the cache and data for the Accor Hotels app in your device settings, or update it to the latest version via the Google Play Store. If you are using a mobile browser, try toggling your Wi-Fi connection.
Check
Check if the Accor Hotels app fails to load search results or shows a connection error message. You can also attempt to load the Accor Hotels mobile website in Chrome to see if the issue is app-specific.

Accor Hotels on iPhone and iPad

Fix
Force close and restart the Accor Hotels app, or check the App Store to ensure it is updated to the latest version. Reinstalling the app can also resolve persistent loading issues.
Check
Look for persistent loading spinners or connection error alerts within the Accor Hotels app. You can also attempt to load the Accor Hotels website in Safari to see if the web server is responding.
About

What happens when Accor Hotels goes down

Accor Hotels is a global hotel group whose website and app handle room searches, bookings, and loyalty account details for travellers, business guests, loyalty members, and corporate bookers. An outage interrupts the reservation flow: you can find a room but cannot confirm it, or you cannot open a booking you need to change.

Hotel search and availability usually fail first, so results may spin, return a generic error, show stale rates, or lose the room at checkout. Booking and payment pages can stall after you pick a room; the confirmation may not arrive and the reservation may stay pending. Account access is patchy too: app login can fail, loyalty points may not load, reservation lookup may time out, or the app may sign you out. Problems are often partial or regional, so the app may fail while the website still books rooms, and one city's hotel pages may load while another's do not.

Servers and network

Accor Hotels IP address, servers and network

IPv4 address
45.60.155.180
IPv6
Not offered
Network
AS19551 · Incapsula Inc, registered in the United States
Served through
Amazon CloudFront · our check was answered by its Frankfurt (FRA) data centre
DNS hosted by
its own name servers (indomco.com)
HTTPS certificate
Issued by GlobalSign nv-sa, valid until 25 Nov 2026 (24 days)
HTTP/3
Not advertised
Our check
Answered in 321 ms

Checked from our server in Frankfurt, Germany, 5 h ago, for group.accor.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Checked from 11 places around the world

All 11 locations got an answer from group.accor.com. Fastest from Frankfurt (24 ms), slowest from Vienna (447 ms). Every location connected through Incapsula Inc (AS19551), using 5 different addresses.

LocationResultTimeAddress reached
FrankfurtGermanyUp · HTTP 30724 ms45.60.155.180
ViennaAustriaUp · HTTP 307447 ms45.60.155.180
MilanItalyUp · HTTP 30739 ms45.60.155.180
ParisFranceUp · HTTP 30753 ms45.60.155.180
AmsterdamNetherlandsUp · HTTP 307178 ms45.60.167.180
MadridSpainUp · HTTP 30732 ms45.60.155.180
WarsawPolandUp · HTTP 30789 ms45.60.155.180
Los AngelesUSAUp · HTTP 307113 ms45.60.151.180
São PauloBrazilUp · HTTP 30758 ms45.60.163.180
SingaporeSingaporeUp · HTTP 30730 ms45.60.159.180
TokyoJapanUp · HTTP 30763 ms45.60.159.180

Checked with check-host.net from its servers in these cities 5 h ago, for group.accor.com. Time is how long each server took to load the page.

Questions

Accor Hotels FAQ

Is Accor Hotels down right now?
The status at the top of this page shows whether user problem reports for Accor Hotels are above their usual level, counted in 15-minute windows over the last 24 hours. Try a different network and a different device, then see if the site and app both fail. If both fail on one connection but work elsewhere, the problem is on your side.

Why does the Accor app sign me out when I try to book a room?
A sign-out loop can come from an old app version or blocked cookies, so update the app and clear its cache before you sign in again. If the booking screen still drops you, try mobile data instead of Wi-Fi to see whether your network is the cause.

I booked a room but the reservation is missing from my Accor account. What should I check?
Look for the confirmation email first, because a booking made with a different email or as a guest won't appear in your account. Sign in with the email on the confirmation, then link the stay to your ALL account. If it still isn't there, ask the hotel to check the reservation under your name.

Why does the Accor site fail at payment with my card?
Payment failures at checkout can come from a bank block or a 3-D Secure prompt that never loads, so try another card and browser before you call your bank. Don't retry the same booking many times, because pending holds can stack up on your card.

Why are my ALL loyalty points missing after a stay?
Points post after checkout, but a stay booked through a third-party site or under a different name may not count. Check your account activity for the stay, then use the missing points request in your ALL account with the confirmation details. If the hotel billed the room to a different profile, the points can land there.
For your site

Put the Accor Hotels status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

Accor Hotels status badge, as it looks now

HTML
<a href="https://isitdownrightnow.app/services/accorhotels/"><img src="https://isitdownrightnow.app/badge/accorhotels.svg" alt="Accor Hotels status" height="20"></a>
Markdown, for README files
[![Accor Hotels status](https://isitdownrightnow.app/badge/accorhotels.svg)](https://isitdownrightnow.app/services/accorhotels/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Accor Hotels

The status on this page comes from user-submitted problem reports for Accor Hotels, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Accor Hotels, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Accor Hotels doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.

Elsewhere

Check other services

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Problems elsewhere right now

Strips: user reports, last 6 hours, 15 minutes a segment.