Superloop outages and problems
In the past 24 hours, 82 user reports came in for Superloop. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 6 reports, about 21 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Superloop in October 2026
- Problem reports in October (since 28 October)
- 91
Monthly report for October 2026
What went wrong
What people said was wrong in recent problem reports for Superloop.
Share of 12 recent reports that said what was wrong.
Where Superloop problem reports come from
The map shows where recent problem reports for Superloop came from in Australia. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.
- Outage now
- Problems now
- Normal
Map outlines: Natural Earth.
Superloop problem spikes, last 30 days
Since 28 October, Superloop had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services
How to fix Superloop not working
Superloop is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach superloop.com over your own connection, right now. Nothing is sent to us or stored.
Reconnect one device to Superloop
Reconnect the device first. On Windows, open Settings > Network & internet > Wi-Fi and toggle Wi-Fi off and on; on macOS, open System Settings > Network and toggle Wi-Fi, then forget the network and join it again with the same password.
Check the router lights
Look at the router's Internet or WAN light and compare it with the router manual; a red or off light points to a line or login problem, while a normal light means the local link is up. Keep the router where it is and note whether the light changes after a minute or two.
Restart the router
Unplug the router at the wall power point for 30 seconds, plug it back in, and wait for the Internet light to settle. Leave the router alone for two minutes before you test a page on one device.
Test a wired connection and your account
Connect a laptop to the router with an Ethernet cable, open Command Prompt or Terminal, and run ping 1.1.1.1; if that works, the fault is Wi-Fi or the device, and if it fails, the problem is the router or the line. Log in to your Superloop account online and check the service address and plan status before you change router settings.
While Superloop is down: what to use instead
- Mobile hotspot A phone on another network can act as a hotspot for essential work and banking; this keeps a short-term link alive when the home connection drops.
- Public library Wi-Fi Head to a local library or community centre with public internet if you need to send email or download a document during an outage.
- Workplace or campus network Work or school Wi-Fi works for urgent tasks while your home line is out, provided you have access.
- Spare mobile broadband device A spare mobile broadband device or dongle on another network covers long outages when hotspot data runs tight.
What happens when Superloop goes down
Superloop is an Australian internet provider that sells home broadband and business internet. Households and small businesses rely on it for video calls, streaming, cloud files, and card payments.
Pages hang first. DNS timeouts and failed speed tests often follow because the line is up but traffic cannot reach the network; streaming drops to a low resolution, cloud uploads stall, business card terminals go offline, and voice calls cut out when the broadband link fails. Reports tend to cluster by suburb or access type, so a fault can hit one NBN technology while neighbors on another connection stay online. The status bar at the top uses user problem reports counted in 15-minute windows over the last 24 hours, and this site does not ping, probe, poll, or monitor your service.
Superloop IP address, servers and network
Checking superloop.com from our server…
Superloop FAQ
Is Superloop down right now?
Why does my Superloop NBN connection drop out during heavy rain?
Why does my Superloop modem keep rebooting by itself?
Why does my Superloop account say a payment failed when my card has funds?
Why is my Superloop NBN speed lower than the plan speed?
Service updates from @superloopau
No posts about problems from @superloopau in the last 14 days. The latest is from .
Put the Superloop status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/superloop/"><img src="https://isitdownrightnow.app/badge/superloop.svg" alt="Superloop status" height="20"></a>[](https://isitdownrightnow.app/services/superloop/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Superloop
The status on this page comes from user-submitted problem reports for Superloop, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Superloop, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Superloop doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.