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Is Sunrise UPC down right now? Live status and outage tracker

No, Sunrise UPC is up.

No outage detected, and no user reports in the last hour.

Live Data refreshes every 5 minutes
Not working for you? Official status pageStatus page
User reports, last 24 hours, 15 minutes a segment: 96 flowing, 0 slow (elevated), 0 jammed (outage)

User reports, last 24 hours

No reports in this window

No problem reports came in for Sunrise UPC in the last hour, and at this time of day there are usually almost none. There has been no spike in reports since 5 October.

No user reports came in for Sunrise UPC in the past 24 hours, and its uptime over that window is 100.00%. No 15-minute window had any reports at all, so the chart above stays flat.
Reports, last hour
0
Quiet
Uptime, 24 h
100.00%
No outage windows
Last outage
None
In the last 24 hours
Busiest 15 minutes
0
No reports
Last 24 hours

Sunrise UPC outages and problems

No user reports came in for Sunrise UPC in the past 24 hours, and its uptime over that window is 100.00%.

No 15-minute window had any reports at all, so the chart above stays flat.

No problems detected in the last 24 hoursReports for Sunrise UPC stayed at their usual level the whole time.
Report categories

What people can report about Sunrise UPC

People who report a problem with Sunrise UPC to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

  • Email
  • Total blackout
  • Website
  • TV streaming
  • Mobile internet
  • Mobile phone
  • SMS
  • Landline internet
  • TV
  • Landline
  • No signal
  • Calls
  • Billing
  • Wi-Fi
  • Mobile signal
  • Voice calls
  • Mobile payments
Last 30 days

Sunrise UPC problem spikes, last 30 days

Since 5 October, Sunrise UPC had no outage spikes or periods of elevated reports.

  • Sat 3 Oct: no data
  • Sun 4 Oct: no data
  • Mon 5 Oct: 0 reports
  • Tue 6 Oct: 0 reports
  • Wed 7 Oct: 0 reports
  • Thu 8 Oct: 0 reports
  • Fri 9 Oct: 0 reports
  • Sat 10 Oct: 0 reports
  • Sun 11 Oct: 0 reports
  • Mon 12 Oct: 0 reports
  • Tue 13 Oct: 0 reports
  • Wed 14 Oct: 0 reports
  • Thu 15 Oct: 0 reports
  • Fri 16 Oct: 0 reports
  • Sat 17 Oct: 0 reports
  • Sun 18 Oct: 0 reports
  • Mon 19 Oct: 0 reports
  • Tue 20 Oct: 0 reports
  • Wed 21 Oct: no data
  • Thu 22 Oct: 0 reports
  • Fri 23 Oct: 0 reports
  • Sat 24 Oct: 0 reports
  • Sun 25 Oct: 0 reports
  • Mon 26 Oct: 0 reports
  • Tue 27 Oct: 0 reports
  • Wed 28 Oct: 0 reports
  • Thu 29 Oct: 0 reports
  • Fri 30 Oct: 0 reports
  • Sat 31 Oct: 0 reports
  • Sun 1 Nov: no data

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 5 October 2026. Monthly reports for all services

Troubleshooting

How to fix Sunrise UPC not working

Sunrise UPC is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach sunrise.ch over your own connection, right now. Nothing is sent to us or stored.

  1. Check the official Sunrise UPC status page

    Open https://www.sunrise.ch/de/support/aktuelle-stoerungen. The bar at the top of this page shows whether user problem reports are above their usual level, counted in 15-minute windows over the last 24 hours; it does not test your connection.

  2. Restart your Sunrise router and TV box

    Unplug the router from power, wait 30 seconds, then plug it back in. Do the same for the TV box if the issue is with TV, and give the lights a few minutes to return.

  3. Reconnect your phone or laptop

    Open Settings, go to Wi-Fi, tap the network name, and choose Forget. Turn Wi-Fi off and back on, then join the network again; on mobile data, toggle Airplane Mode on and off instead.

  4. Contact Sunrise support

    Use the contact options on the official status page or in the Sunrise app. Have your customer number ready and note what you already tried.

While Sunrise UPC is down: what to use instead

  • Sunrise website Use the browser version to access your account if the Sunrise app is not loading.
  • Sunrise outage page Check the official outage page for service information while access is limited.
  • Another mobile network Use a SIM or eSIM from Swisscom or Salt for calls and data if the Sunrise network is unavailable.
  • Public Wi-Fi Connect through trusted public Wi-Fi to reach websites and messaging services while your connection is down.
Your device

Fix Sunrise UPC on Windows, Mac, Android and iPhone

Sunrise UPC on Windows

Fix
Restart your Sunrise UPC modem and run the Windows Network Troubleshooter to resolve connection issues. If the problem persists, try resetting your network settings or updating your network adapter drivers.
Check
Check the network status icon in your Windows taskbar to confirm if your Sunrise UPC connection has internet access. You can also try loading the Sunrise UPC support page in a web browser.
Command Prompt
ping sunrise.chTest whether Sunrise UPC's servers reply
nslookup sunrise.chCheck that Sunrise UPC's DNS resolves
tracert sunrise.chTrace where the connection drops
ipconfig /flushdnsClear the DNS cache, then reload

Sunrise UPC on Mac

Fix
Power cycle your Sunrise UPC router and renew your DHCP lease within the macOS Network settings. If you are using a wired connection, verify that your Mac recognizes the Ethernet adapter.
Check
Check the Wi-Fi status menu on your Mac to see if you are connected to your Sunrise UPC network. Try opening Safari to see if the Sunrise UPC customer portal loads.
Terminal
ping -c 4 sunrise.chTest whether Sunrise UPC's servers reply
nslookup sunrise.chCheck that Sunrise UPC's DNS resolves
traceroute sunrise.chTrace where the connection drops
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

Sunrise UPC on Android

Fix
Restart your Android device and clear the cache of the Sunrise UPC TV app in your system settings. If you are using mobile data, toggle Airplane mode to reset your connection to the Sunrise UPC network.
Check
Open the Sunrise UPC TV app on your Android device to see if it connects and streams. Alternatively, check the network status page via Chrome to see if Sunrise UPC is reporting issues.

Sunrise UPC on iPhone and iPad

Fix
Restart your iPhone or iPad and toggle Wi-Fi off and on to reconnect to your Sunrise UPC modem. If the Sunrise UPC mobile app is failing, check the App Store for updates or reinstall the app.
Check
Check the connection status in your iOS Settings and attempt to load the Sunrise UPC app. You can also use Safari to check the official Sunrise UPC service status page.
About

What happens when Sunrise UPC goes down

Sunrise UPC is a Swiss telecom provider that sells mobile, home internet, TV and landline service, and households and small offices depend on it through the day. An outage cuts mobile data, home Wi-Fi, TV and calls at once.

Mobile data and home internet tend to fail first: pages hang and the router shows no connection. TV service can break next, freezing or dropping to a lower quality, while calls may not connect at all. Trouble is often partial. One town or one service goes down while the rest of the account still works, and the status at the top of this page reflects whether user problem reports are above their usual level, counted in 15-minute windows over the last 24 hours; the site does not test the network itself.

Servers and network

Sunrise UPC IP address, servers and network

IPv4 address
212.35.60.35
IPv6
Not offered
Network
AS6730 · Sunrise GmbH, registered in Switzerland
DNS hosted by
its own name servers (sunrise.ch)
HTTPS certificate
Issued by GlobalSign nv-sa, valid until 20 Dec 2026 (49 days)
HTTP/3
Supported
Our check
Answered in 131 ms

Checked from our server in Frankfurt, Germany, 4 days ago, for www.sunrise.ch. Visitors elsewhere may see different addresses.

Checked from 11 places around the world

All 11 locations got an answer from www.sunrise.ch. Fastest from Frankfurt (38 ms), slowest from Singapore (5,079 ms). Every location connected to the same address, on Sunrise GmbH (AS6730).

LocationResultTimeAddress reached
FrankfurtGermanyUp · HTTP 30238 ms212.35.60.35
ViennaAustriaUp · HTTP 30263 ms212.35.60.35
MilanItalyUp · HTTP 30271 ms212.35.60.35
ParisFranceUp · HTTP 30273 ms212.35.60.35
AmsterdamNetherlandsUp · HTTP 30264 ms212.35.60.35
MadridSpainUp · HTTP 302181 ms212.35.60.35
WarsawPolandUp · HTTP 302100 ms212.35.60.35
Los AngelesUSAUp · HTTP 302579 ms212.35.60.35
São PauloBrazilUp · HTTP 302719 ms212.35.60.35
SingaporeSingaporeUp · HTTP 3025,079 ms212.35.60.35
TokyoJapanUp · HTTP 3021,160 ms212.35.60.35

Checked with check-host.net from its servers in these cities 4 days ago, for www.sunrise.ch. Time is how long each server took to load the page.

Questions

Sunrise UPC FAQ

Is Sunrise UPC down right now?
The status at the top of this page shows whether problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. This site does not ping or probe anything itself, and it never checks from several locations. Check the official status page for confirmation. If the level looks normal and only your own devices struggle, the trouble sits on your side: restart your router and load the same page on a phone over mobile data.

Why does the My Sunrise app reject my login when my internet works fine?
Browsing and logging in travel different paths, so the account servers behind the app can lag while every other site loads. Force-close the app and try once over mobile data instead of wifi. If your password is refused, reset it instead of typing the same one again, because repeated attempts can lock the account. Delete and reinstall the app as a last step.

My Sunrise TV box says it has no connection while everything else at home is online. What should I check?
The box reaches the network on its own, so a laptop on the same wifi can be fine while the TV stays stuck on a loading screen. Unplug the box for a minute and plug it back in. If it never gets past that screen, check the network cable or the wifi settings it is set to use. When the TV app on your phone loads without trouble, the fault sits with the box.

My landline has no dial tone but my internet works. Is that a network fault?
Sometimes, yes. Voice runs on its own path, so a dead dial tone with a working connection points at the phone service rather than the whole line. Try a second handset or a different phone socket if you have one, because a dead phone or a loose plug looks the same from where you sit. If the second phone is just as dead, report it.

Could an unpaid bill be why my connection stopped?
A suspended account looks like an outage from the inside, because your router keeps its lights on while every page times out. Open the billing section of My Sunrise and look for an open invoice or a payment that bounced. When the balance is clear, the fault is technical.
For your site

Put the Sunrise UPC status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

Sunrise UPC status badge, as it looks now

HTML
<a href="https://isitdownrightnow.app/services/sunriseupc/"><img src="https://isitdownrightnow.app/badge/sunriseupc.svg" alt="Sunrise UPC status" height="20"></a>
Markdown, for README files
[![Sunrise UPC status](https://isitdownrightnow.app/badge/sunriseupc.svg)](https://isitdownrightnow.app/services/sunriseupc/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Sunrise UPC

The status on this page comes from user-submitted problem reports for Sunrise UPC, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Sunrise UPC, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Sunrise UPC's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.

Elsewhere

Check other services

See all 500+ services

Problems elsewhere right now

Strips: user reports, last 6 hours, 15 minutes a segment.