Sharefile outages and problems
In the past 24 hours, 11 user reports came in for Sharefile. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 2 reports, about 19 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Sharefile in October 2026
- Problem reports in October (since 28 October)
- 11
Monthly report for October 2026
People who report a problem with Sharefile to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:
- Website
- Login
- App
- Save / Sync
- Integrations
- Automation & Workflows
Where Sharefile problem reports come from
The map shows where recent problem reports for Sharefile came from in the US. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.
- Outage now
- Problems now
- Normal
Map outlines: Natural Earth.
Sharefile problem spikes, last 30 days
Since 28 October, Sharefile had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services
How to fix Sharefile not working
Sharefile is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach sharefile.com over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Sharefile.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
While Sharefile is down: what to use instead
- Dropbox Use it when the file is too large for email.
- Google Drive Share a folder here if the other person has a Google account and you need them to open the files without a new login.
- Microsoft OneDrive Open OneDrive if your team already uses Microsoft 365 and you need to pass along a Word or Excel document.
- Box Use Box to send an upload link when the recipient cannot install an app.
Sharefile IP address, servers and network
Checking sharefile.com from our server…
Service updates from @Sharefile
No posts about problems from @Sharefile in the last 14 days. The latest is from .
Put the Sharefile status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/sharefile/"><img src="https://isitdownrightnow.app/badge/sharefile.svg" alt="Sharefile status" height="20"></a>[](https://isitdownrightnow.app/services/sharefile/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Sharefile
The status on this page comes from user-submitted problem reports for Sharefile, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Sharefile, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Sharefile's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.