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Is Razer down right now? Live status and outage tracker

No, Razer is up.

No outage detected, and no user reports in the last hour.

Razer's own status page: status.razer.com

Live Updated 2 min ago Data refreshes every 5 minutes

Not working for you? Official status pageStatus page

User reports, last 24 hours, 15 minutes a segment: 96 flowing 0 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

No reports in this window

No problem reports came in for Razer in the last hour, and at this time of day there are usually almost none. There has been no spike in reports since 30 October. These are user reports from the US, where most people report Razer problems.

Around the world right now: normal in 18 other countries. By country

NormalClose to the usual level24 h · 0 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

Quiet

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

No reports

Last 24 hours

Razer outages and problems

No user reports came in for Razer in the past 24 hours, and its uptime over that window is 100.00%.

No 15-minute window had any reports at all, so the chart above stays flat.

No problems detected in the last 24 hoursReports for Razer stayed at their usual level the whole time.

Official status

What Razer's status page says

Checking status.razer.com…

This month

Razer in November 2026

Problem reports in November: 0

Monthly report for November 2026

People who report a problem with Razer to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

Website
Login
App
Search
Checkout
Shipping and returns

World map

Razer reports around the world

In the last 24 hours, 2 problem reports about Razer came in from 2 countries. Right now reports are at the usual level in every country.

Outage now
Problems now
Normal

Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.

Country	Now	24 hours
The US numbers above	Normal	1
Brazil	Normal	1
Germany	Normal	0
Australia	Normal	0
Canada	Normal	0
India	Normal	0
The UK	Normal	0
Ireland	Normal	0
New Zealand	Normal	0
Singapore	Normal	0
The Philippines	Normal	0
Austria	Normal	0

Each country's status compares its reports with the usual level there. 7 more countries had 0 reports in the last 24 hours. Map outlines: Natural Earth.

Last 30 days

Razer problem spikes, last 30 days

Since 30 October, Razer had no outage spikes or periods of elevated reports.

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

Germany4
Italy3
The US3
Brazil1
The Philippines1
Austria0
Australia0
Canada0

Country history starts on 28 October 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 30 October 2026. Monthly reports for all services

Troubleshooting

How to fix Razer not working

Razer is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach razer.com over your own connection, right now. Nothing is sent to us or stored.

Check the official status page
Open the official status page at https://status.razer.com to see if reports are above their usual level. If the page is quiet, the problem is likely local, so try the help centre at https://support.razer.com.
Restart Synapse and its services
Close Synapse from the system tray, then open Task Manager and end any related processes. Press Windows key + R, type services.msc, and restart Synapse Service and Central Service.
Sign out and back in to your Razer ID
Open the app, click the profile icon, and sign out. Then sign back in with your Razer ID and let the device list refresh.
Reinstall Synapse cleanly
Uninstall the app from Settings > Apps > Installed apps, then restart your PC. Use the help centre at https://support.razer.com to find the current installer, and run it as administrator.

While Razer is down: what to use instead

On-board memory profiles If your mouse or keyboard saves profiles to the device itself, your DPI and key bindings keep working even when Synapse can't sign you in or sync from the cloud.
Pay in the game's own store When Razer Gold top-ups fail, buy the currency through the game with a card or PayPal instead.
Another retailer Amazon and Best Buy stock most Razer hardware, so you can order there while the official store won't load or checkout keeps failing.
Official status page Check it before you reinstall Synapse or reset your Razer ID password, because a server fault won't clear on your end.

Your device

Fix Razer on Windows, Mac, Android and iPhone

Razer on Windows

Fix: Close Razer Synapse and Razer Central from your system tray, then relaunch them as administrator. If Razer services still fail to load, run a repair on the Razer Synapse installation via the Windows Apps menu.
Check: Check if Razer Synapse displays a 'Network Not Available' warning or fails to sync your cloud profiles. You can also verify if the Razer Central Service is running in the Windows Task Manager.

Command Prompt

ping razer.comTest whether Razer's servers reply

nslookup razer.comCheck that Razer's DNS resolves

tracert razer.comTrace where the connection drops

ipconfig /flushdnsClear the DNS cache, then reload

Razer on Mac

Fix: Restart your Razer software and ensure that input monitoring permissions are enabled in the macOS System Settings. If you are using legacy Razer hardware, ensure you have the compatible version of Razer Synapse installed.
Check: Look for a connection error or a 'No device detected' alert in the Razer menu bar status icon. You can also try logging into your Razer account via a web browser to check if the authentication servers are online.

Terminal

ping -c 4 razer.comTest whether Razer's servers reply

nslookup razer.comCheck that Razer's DNS resolves

traceroute razer.comTrace where the connection drops

sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

Razer on Android

Fix: Clear the cache and data for the Razer Nexus or Razer Gold app in your Android settings, then restart the app. If the connection issue persists, check the Google Play Store for any pending Razer updates.
Check: Open the Razer Nexus app to see if it fails to log into your Razer ID or displays a network timeout error. You can also test if the Razer Gold website loads on your mobile browser.

Razer on iPhone and iPad

Fix: Force close the Razer Nexus app, toggle your Wi-Fi connection, and check the App Store for updates. Ensure that Bluetooth and local network permissions are enabled for Razer in your iPhone settings.
Check: Open the Razer Nexus app to check if it gets stuck on the splash screen or fails to authenticate your Razer ID. Alternatively, try logging into your Razer account via Safari to rule out account-wide outages.

About

What happens when Razer goes down

Razer is gaming hardware. PC gamers and streamers depend on it for mouse and keyboard profiles, so when login fails you lose synced settings and custom Chroma lighting controls.

You notice it first when Synapse sticks on the login screen or drops your profiles back to defaults after a restart. Cortex and the store often keep working. Because authentication sits in front of cloud sync, lighting and macros fail while local control survives for keyboards and mice paired over USB or Bluetooth dongles. Outages hit some regions or logins while others stay signed in.

Servers and network

Razer IP address, servers and network

IPv4 addresses: 104.16.190.67
Show all 2
104.16.191.67
IPv6 addresses: 2606:4700::6810:be43
Show all 2
2606:4700::6810:bf43
Network: AS13335 · Cloudflare, Inc., registered in the United States
Served through: Cloudflare · our check was answered by its Frankfurt (FRA) data centre
DNS hosted by: its own name servers (razerzone.com)
HTTPS certificate: Issued by Sectigo Limited, valid until 3 Nov 2026 (1 days)
HTTP/3: Not advertised
Our check: Answered in 720 ms

Checked from our server in Frankfurt, Germany, 6 days ago, for www.razer.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Checked from 11 places around the world

All 11 locations got an answer from www.razer.com. Fastest from Vienna (68 ms), slowest from São Paulo (343 ms). Every location connected through Cloudflare, Inc. (AS13335), using 2 different addresses.

Location	Result	Time	Address reached
FrankfurtGermany	Up	114 ms	104.16.191.67
ViennaAustria	Up	68 ms	104.16.190.67
MilanItaly	Up	74 ms	104.16.190.67
ParisFrance	Up	88 ms	104.16.191.67
AmsterdamNetherlands	Up	90 ms	104.16.191.67
MadridSpain	Up	112 ms	104.16.190.67
WarsawPoland	Up	148 ms	104.16.190.67
Los AngelesUSA	Up	84 ms	104.16.191.67
São PauloBrazil	Up	343 ms	104.16.191.67
SingaporeSingapore	Up	77 ms	104.16.190.67
TokyoJapan	Up	97 ms	104.16.190.67

Checked with check-host.net from its servers in these cities 6 days ago, for www.razer.com. Time is how long each server took to load the page.

Questions

Razer FAQ

Is Razer down right now?

The status at the top of this page shows whether user problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. If the official status page linked above confirms an outage, the trouble is on Razer's side. To check whether the problem is only on your end, try loading the service on another network, such as mobile data, and on a second device; if both work, restart your router and check your firewall or VPN settings. This site does not ping or monitor the service itself.

Why does Razer Synapse say it cannot connect to the server?

Synapse can fail to connect when your PC cannot reach the login or device services. Restart the app, sign out, and sign back in with your account; then test on a different network to see if the error follows you. If Synapse still fails while the website opens fine, a local firewall or VPN rule is the likely cause.

I cannot sign in to my Razer ID. What should I check?

Start by resetting your password and checking the spam folder for the reset email. Try the sign-in page in a private browser window on another device; if the page loads but the same login fails everywhere, the account service may be having trouble. A working sign-in on one network and a failure on another points to a local connection problem.

My Razer Gold PIN was rejected. What can I do?

Check that you entered the PIN correctly and that it matches the region on your account. If the code was already redeemed or has expired, the page will usually say so; try another code if you have one. When the PIN still fails and the store or account page works elsewhere, contact the help centre with the code and your account email.

My Razer store order is missing after payment. What should I check?

Look in your account order history before you assume the payment failed, because some orders stay pending while the bank confirms the charge. Check your email for a confirmation message and any request for more verification. If the charge left your bank but the order never appears, send the order number and receipt to the help centre.

For your site

Put the Razer status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/razer/"><img src="https://isitdownrightnow.app/badge/razer.svg" alt="Razer status" height="20"></a>

Markdown, for README files

[![Razer status](https://isitdownrightnow.app/badge/razer.svg)](https://isitdownrightnow.app/services/razer/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Razer

The status on this page comes from user-submitted problem reports for Razer, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Razer, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Razer's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.