Is Ocado down right now? Live status and outage tracker

Ocado outages and problems

User reports, last 24 hours

7 reports in total, counted in 15-minute windows

No problem reports came in for Ocado in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 7 reports. Most recent reports were about website (50%) and app (50%). There has been no spike in reports since 7 November. These are user reports from the UK, where most people report Ocado problems.

10 5

24 h ago18 h12 h6 hNow

• NormalClose to the usual level24 h · 7 reports
• ElevatedMore than 1.5 times the usual levelNone in this chart
• OutageMore than twice the usual level and far above the day's averageNone in this chart
• Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

0

Quiet

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

2

2 reports, 14 h ago

In the past 24 hours, 7 user reports came in for Ocado. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 2 reports, about 14 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

Ocado in November 2026

Problem reports in November (since 7 November)

118

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for Ocado.

1. Website50%
2. App50%

Share of 2 recent reports that said what was wrong.

Where Ocado problem reports come from

The map shows where recent problem reports for Ocado came from in the UK. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Map outlines: Natural Earth.

Ocado problem spikes, last 30 days

Since 7 November, Ocado had no outage spikes or periods of elevated reports.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 7 November 2026. Monthly reports for all services

How to fix Ocado not working

Ocado is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Open ocado.com in a private window

   A private window skips saved cookies and extensions that can break the basket or checkout. In Chrome, use the three-dot menu then New Incognito window; in Safari, choose File then New Private Window. Sign in there and try the same action once.

2. Clear the Ocado app cache

   On Android, open Settings, then Apps, then Ocado, then Storage, then Clear cache; this removes stale app files without deleting your account. On iPhone, delete the app and install it again from the App Store because iOS has no separate cache clear. Try the basket or checkout again after that.

3. Check your saved delivery address

   A saved address outside the delivery area can make checkout fail even when the site is up. Open your account's address book and confirm the postcode. Set the correct address as default, then rebuild the basket if the slot list stays empty.

4. Try another payment card at checkout

   If checkout rejects your card, remove the saved card in your account's payment settings and add it again with the same billing address. A bank block or expired card can stop an order while the rest of the site works. Use a second card to test, then contact your bank if the first card fails again.

While Ocado is down: what to use instead

• Tesco Groceries Use Tesco Groceries if you need a supermarket delivery slot and can move your order to another chain.
• Sainsbury's Groceries Try Sainsbury's Groceries when you want another supermarket delivery or click and collect option.
• Asda Groceries Asda Groceries works as a backup for a supermarket delivery or collection order when the app will not load.
• Browser site If the app fails, open the website in a browser to place or check an order before you give up on the service.

When people report Ocado problems

The busiest hour for reports about Ocado is 14:00 to 15:00 Central European time, and the busiest day is Sunday.

Each bar is the average number of user reports in that hour, or on that day of the week, from 36 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

What happens when Ocado goes down

Ocado IP address, servers and network

Ocado FAQ

Service updates from @Ocado

No posts about problems from @Ocado in the last 14 days. The latest is from .