NS outages and problems
User reports, last 24 hours
55 reports in total, counted in 15-minute windows
No problem reports came in for NS in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 55 reports. There has been no spike in reports since 4 November. These are user reports from the Netherlands, where most people report NS problems.
- NormalClose to the usual level24 h · 55 reports
- ElevatedMore than 1.5 times the usual levelNone in this chart
- OutageMore than twice the usual level and far above the day's averageNone in this chart
- Usual levelWhat a usual day sees at that timeAlmost none at this time of day
In the past 24 hours, 55 user reports came in for NS. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 5 reports, about 8 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
NS in November 2026
- Problem reports in November (since 4 November)
- 56
Monthly report for November 2026
People who report a problem with NS to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:
- Website
- App
- Kaartverkoop
- Vertragingen
- Pech
NS problem spikes, last 30 days
Since 4 November, NS had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 4 November 2026. Monthly reports for all services
How to fix NS not working
NS is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach ns.nl over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not NS.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
While NS is down: what to use instead
- OV-chipkaart Check in and out with your card at the gate or pole if online tickets or account pages will not load.
- Contactless bank card Use the same bank card or phone wallet to check in and out when you cannot buy an e-ticket.
- 9292 Use 9292 for Dutch public transport route planning if the NS journey planner is unavailable.
- Station ticket machine Buy a ticket or top up at the station when the app will not handle payment before you travel.
NS IP address, servers and network
Checking ns.nl from our server…
Service updates from @NS_online
No posts about problems from @NS_online in the last 14 days. The latest is from .
Contact NS support
- Help centrens.nl/virtuele-assistent/virtuele-assistent
- Websitens.nl/storingen
- X (Twitter)x.com/NS_online
- Facebookfacebook.com/234539316576242
Tip: NS doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.
Put the NS status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/ns/"><img src="https://isitdownrightnow.app/badge/ns.svg" alt="NS status" height="20"></a>[](https://isitdownrightnow.app/services/ns/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track NS
The status on this page comes from user-submitted problem reports for NS, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for NS, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. NS doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.