Mass Effect outages and problems
User reports, last 24 hours
2 reports in total, counted in 15-minute windows
No problem reports came in for Mass Effect in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 2 reports. Most recent reports were about server connection (100%). There has been no spike in reports since 4 November. These are user reports from the US, where most people report Mass Effect problems.
- NormalClose to the usual level24 h · 2 reports
- ElevatedMore than 1.5 times the usual levelNone in this chart
- OutageMore than twice the usual level and far above the day's averageNone in this chart
- Usual levelWhat a usual day sees at that timeAlmost none at this time of day
In the past 24 hours, 2 user reports came in for Mass Effect. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 2 reports, about 23 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Mass Effect in November 2026
- Problem reports in November (since 4 November)
- 2
Monthly report for November 2026
What went wrong
What people said was wrong in recent problem reports for Mass Effect.
Share of 1 recent report that said what was wrong.
Where Mass Effect problem reports come from
The map shows where recent problem reports for Mass Effect came from in the US. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.
- Outage now
- Problems now
- Normal
Map outlines: Natural Earth.
Mass Effect problem spikes, last 30 days
Since 4 November, Mass Effect had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 4 November 2026. Monthly reports for all services
How to fix Mass Effect not working
Mass Effect is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach masseffect.com over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Mass Effect.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
While Mass Effect is down: what to use instead
- EA app If you own the PC version there, open the EA app to launch installed Mass Effect games or check your library without using the website.
- Steam Steam can launch the PC releases you bought there, and its store pages can handle installs while the official site is unreachable.
- PlayStation or Xbox library On console, use your game library to start installed copies or manage downloads without the web page.
- Installed story mode If the game is already installed, try the campaign from your platform library; story play does not rely on the franchise website.
Mass Effect IP address, servers and network
- IPv4 address
- 23.67.131.184
- IPv6
- Not offered
- Network
- AS16625 · Akamai Technologies, Inc., registered in the United States
- Served through
- Akamai
- DNS hosted by
- Akamai
- HTTPS certificate
- Issued by DigiCert Inc, valid until 1 Jan 2027 (56 days)
- HTTP/3
- Supported
- Our check
- Answered in 118 ms
Checked from our server in Frankfurt, Germany, less than an hour ago, for masseffect.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.
Service updates from @masseffect
No posts about problems from @masseffect in the last 14 days. The latest is from .
Contact Mass Effect support
Tip: Mass Effect doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.
Put the Mass Effect status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/masseffect/"><img src="https://isitdownrightnow.app/badge/masseffect.svg" alt="Mass Effect status" height="20"></a>[](https://isitdownrightnow.app/services/masseffect/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Mass Effect
The status on this page comes from user-submitted problem reports for Mass Effect, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Mass Effect, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Mass Effect doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.