Fizz outages and problems
In the past 24 hours, 65 user reports came in for Fizz. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 4 reports, about 14 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Fizz in October 2026
- Problem reports in October (since 28 October)
- 65
Monthly report for October 2026
What went wrong
What people said was wrong in recent problem reports for Fizz.
Share of 9 recent reports that said what was wrong.
Where Fizz problem reports come from
The map shows where recent problem reports for Fizz came from in Canada. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.
- Outage now
- Problems now
- Normal
Map outlines: Natural Earth.
Fizz problem spikes, last 30 days
Since 28 October, Fizz had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services
How to fix Fizz not working
Fizz is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach fizz.ca over your own connection, right now. Nothing is sent to us or stored.
Check the Fizz report level
The bar at the top of this page shows whether user problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. It does not ping or probe the service. A normal level points to your phone or account, so go to the next step.
Cycle airplane mode for Fizz
Turn Airplane Mode on and leave it for ten seconds. Turn it off, then check that Mobile Data is enabled; on iPhone the switch is in Settings > Cellular, while Android has it under Settings > Network & internet > Mobile network, though the label varies by maker. Try a call and open a web page after the phone rejoins the network.
Restart and reseat the Fizz SIM
Power the phone off and remove the SIM tray. Check that the card sits flat with no dust on the contacts, then put the tray back and power on. If the phone still shows no service, move the SIM to another unlocked phone for one test.
Reset network settings for Fizz
On iPhone, open Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings; this clears saved Wi-Fi networks and Bluetooth pairings, so have those ready. On Android, open Settings > System > Reset options and choose the network reset entry; the label varies by maker. Do this after the SIM test, since it is the most disruptive step.
While Fizz is down: what to use instead
- Fizz website When the app won't open or sits on a loading screen, sign in from a browser to check your plan, usage, or payment.
- WhatsApp If texts won't send and you have Wi-Fi, message the same person in WhatsApp when they have it too.
- Landline or borrowed phone Use a landline or borrow a phone for an urgent call that can't wait.
- Public Mobile prepaid SIM If the outage drags on, a Public Mobile prepaid SIM puts you on a different network for calls and texts.
What happens when Fizz goes down
Fizz is a Canadian mobile and home internet provider with a self-serve app and website, and people rely on it for calls, texts, mobile data, and home internet. An outage interrupts those services and can leave you unable to check your account or change your plan.
Mobile data often stalls first; calls then fail or drop, and texts arrive late or not at all. The app and website can stop loading account details, or they reject a plan change while the network is having trouble, and home internet can drop if you use Fizz for that service. That varies by area. Problems are often regional or partial, so service may work a few streets away while your area is out.
Fizz IP address, servers and network
Checking fizz.ca from our server…
Fizz FAQ
Is Fizz down right now?
Why does the Fizz app say my payment failed when I top up my wallet?
How do I activate my Fizz SIM card if the activation page will not load?
Why is my mobile data not working after I changed my Fizz plan or add-on?
Why does the Fizz app keep signing me out or looping back to the login screen?
Service updates from @fizz_ca
No posts about problems from @fizz_ca in the last 14 days. The latest is from .
Put the Fizz status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/fizz/"><img src="https://isitdownrightnow.app/badge/fizz.svg" alt="Fizz status" height="20"></a>[](https://isitdownrightnow.app/services/fizz/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Fizz
The status on this page comes from user-submitted problem reports for Fizz, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Fizz, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Fizz doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.