British Gas outages and problems
In the past 24 hours, 33 user reports came in for British Gas. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 4 reports, about 17 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
British Gas in October 2026
- Problem reports in October (since 28 October)
- 39
Monthly report for October 2026
What went wrong
What people said was wrong in recent problem reports for British Gas.
Share of 9 recent reports that said what was wrong.
Where British Gas problem reports come from
The map shows where recent problem reports for British Gas came from in the UK. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.
- Outage now
- Problems now
- Normal
Map outlines: Natural Earth.
British Gas problem spikes, last 30 days
Since 28 October, British Gas had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services
How to fix British Gas not working
British Gas is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach britishgas.co.uk over your own connection, right now. Nothing is sent to us or stored.
Check the British Gas report level
It counts problem reports from other people in 15-minute windows over the last 24 hours, so a jump above the usual level is a sign that others hit the same fault. The page does not test the service itself, so use it as a hint and then try the app.
Test the British Gas app on mobile data
Open a different website in your phone browser; if it fails, turn off Wi-Fi in Control Center on iPhone or in the quick settings panel on Android, then load the page again over mobile data. That separates a local network fault from a problem at the service.
Force stop the British Gas app
On Android, go to Settings > Apps > British Gas > Force stop, then open it again; on iPhone, swipe up from the bottom and swipe the app card upward. Then sign in again.
Clear the British Gas cache
The Android app has a cache you can clear: open Settings > Apps > British Gas > Storage & cache, then tap Clear cache. On iPhone, delete the app and install it again from the App Store.
While British Gas is down: what to use instead
- Website A browser login can show bills and meter readings when the app stalls before the sign-in screen.
- Phone line Call customer service if the app or website will not load and you need to report a supply problem or make a card payment.
- Online banking Your bank's bill payment tool covers an outstanding bill if account access fails.
- PayPoint A PayPoint counter handles prepayment top-ups when the app will not show your balance.
What happens when British Gas goes down
British Gas supplies gas and electricity to homes and businesses across the UK, and its app and online account are where customers check bills, submit meter readings, manage payments, and book engineer visits. An outage interrupts those account tasks and can leave balances, readings, payment confirmations, and appointment details out of reach.
The app breaks first. Sign-in hangs and the account page spins without showing a balance; bill downloads or meter reading submissions stall, and smart meter usage can show gaps even when the meter itself is still sending data. Payment screens may time out before confirmation, while engineer bookings or contact forms load without a working submit step. Reports often cluster by account and service area, so a neighbour can get through while your login keeps failing.
British Gas IP address, servers and network
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British Gas FAQ
Is British Gas down right now?
Why does the British Gas app fail to load my account?
Why have my smart meter readings stopped updating in the British Gas app?
I cannot make a payment on the British Gas website. What should I check?
Why does the British Gas app log me out every time I open it?
Service updates from @britishgas
No posts about problems from @britishgas in the last 14 days. The latest is from .
Put the British Gas status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/britishgas/"><img src="https://isitdownrightnow.app/badge/britishgas.svg" alt="British Gas status" height="20"></a>[](https://isitdownrightnow.app/services/britishgas/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track British Gas
The status on this page comes from user-submitted problem reports for British Gas, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for British Gas, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. British Gas doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.