Poinz outages and problems
No user reports came in for Poinz in the past 24 hours, and its uptime over that window is 100.00%.
No 15-minute window had any reports at all, so the chart above stays flat.
What people can report about Poinz
People who report a problem with Poinz to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:
- Website
- Bank transfers
- Login
- Payments
- App
- File access
Poinz problem spikes, last 30 days
Since 5 October, Poinz had no outage spikes or periods of elevated reports.
- Sat 3 Oct: no data
- Sun 4 Oct: no data
- Mon 5 Oct: 0 reports
- Tue 6 Oct: 0 reports
- Wed 7 Oct: 0 reports
- Thu 8 Oct: 0 reports
- Fri 9 Oct: 0 reports
- Sat 10 Oct: 0 reports
- Sun 11 Oct: 0 reports
- Mon 12 Oct: 0 reports
- Tue 13 Oct: 0 reports
- Wed 14 Oct: 0 reports
- Thu 15 Oct: 0 reports
- Fri 16 Oct: 0 reports
- Sat 17 Oct: 0 reports
- Sun 18 Oct: 0 reports
- Mon 19 Oct: 0 reports
- Tue 20 Oct: 0 reports
- Wed 21 Oct: no data
- Thu 22 Oct: 0 reports
- Fri 23 Oct: 0 reports
- Sat 24 Oct: 0 reports
- Sun 25 Oct: 0 reports
- Mon 26 Oct: 0 reports
- Tue 27 Oct: 0 reports
- Wed 28 Oct: 0 reports
- Thu 29 Oct: 0 reports
- Fri 30 Oct: 0 reports
- Sat 31 Oct: 0 reports
- Sun 1 Nov: no data
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 5 October 2026. Monthly reports for all services
How to fix Poinz not working
Poinz is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach poinz.ch over your own connection, right now. Nothing is sent to us or stored.
Check Poinz report level
Look at the status at the top of this page; it shows whether user problem reports for the service are above their usual level in 15-minute windows over the last 24 hours. If reports are above the usual level, wait and retry before you change any settings.
Restart the Poinz app
Open the app switcher on iPhone and swipe the Poinz card up; on Android, open recent apps and swipe it away. Reopen the app and retry the same screen that failed.
Check Poinz network access
Open Settings > Cellular on iPhone and make sure Mobile Data is on for the app; then try Wi-Fi. On Android, open Settings > Network & internet > Internet, switch between Wi-Fi and mobile data, and reopen the service.
Clear Poinz local data
On Android, open Settings > Apps > Poinz > Storage & cache, then tap Clear cache; if the app still fails, tap Clear storage or Clear data, depending on your phone. Delete the app on iPhone and install it again.
While Poinz is down: what to use instead
- Coop Supercard At Coop, scan your Supercard at the till, and it collects points without the app.
- Migros Cumulus Your Cumulus card works at Migros when the app is down, and the cashier can scan it as usual.
- Store loyalty card Ask for the shop's own card.
- Poinz website The web version in your phone browser can sometimes get you in when the app won't load, though it may miss features that only the app has.
Fix Poinz on Windows, Mac, Android and iPhone
Poinz on Windows
- Fix
- Clear your browser cache and cookies, or try opening Poinz in an Incognito window to disable conflicting extensions. You can also check if Windows Defender or your antivirus is mistakenly blocking the Poinz website.
- Check
- Try loading Poinz in a different web browser, or use the command prompt to test your connection to the site's server. Check if other web applications are loading to rule out a general Windows network issue.
ping poinz.chTest whether Poinz's servers replynslookup poinz.chCheck that Poinz's DNS resolvestracert poinz.chTrace where the connection dropsipconfig /flushdnsClear the DNS cache, then reloadPoinz on Mac
- Fix
- Clear the website data for Poinz in Safari or your preferred macOS browser, and temporarily disable any active VPNs. Restarting your browser or testing Poinz in a Private Browsing window can also resolve loading errors.
- Check
- Try accessing Poinz using Safari if Chrome fails, or use network diagnostic tools to check server response. You can also check macOS Network settings to ensure your DNS configuration is working properly.
ping -c 4 poinz.chTest whether Poinz's servers replynslookup poinz.chCheck that Poinz's DNS resolvestraceroute poinz.chTrace where the connection dropssudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reloadPoinz on Android
- Fix
- Clear the cache and data for your mobile browser in Android settings, or try accessing Poinz using a different browser. If you are using Poinz as a PWA, remove it from your home screen and add it again.
- Check
- Attempt to open Poinz on mobile data instead of Wi-Fi to see if your local network is blocking the site. You can also check if other web apps load normally on your Android device.
Poinz on iPhone and iPad
- Fix
- Clear Safari's history and website data in your iOS Settings, and ensure that any content blockers are temporarily disabled for Poinz. Switching between Wi-Fi and cellular data can also help bypass local network blocks.
- Check
- Try loading Poinz in another iOS browser like Chrome or Firefox to see if the issue is browser-specific. Check your iOS Wi-Fi settings to ensure you have a stable internet connection.
What happens when Poinz goes down
Poinz is a shopping site for browsing products and placing orders online. Shoppers rely on it for product pages and checkout, so an outage interrupts the path from finding an item to paying for it.
During an outage, product pages may fail to load first, and checkout can stall after you add an item. That split is common. Trouble can be partial, with one page opening while the order step fails, and the report mix can look regional because the reports come from users and no location checks feed the count. The status at the top of each page shows whether user problem reports are above their usual level, counted in 15-minute windows over the last 24 hours; those reports go to a public outage-reporting service, and the status page does not ping, probe, poll or measure the service, does not monitor it, collects no reports itself, and never checks from any location.
Poinz IP address, servers and network
- IPv4 address
- 216.150.1.1
- IPv6
- Not offered
- Network
- AS16509 · Amazon.com, Inc., registered in the United States
- Served through
- Vercel · our check was answered by its Frankfurt (FRA) data centre
- DNS hosted by
- Google Cloud DNS
- HTTPS certificate
- Issued by Let's Encrypt, valid until 21 Jan 2027 (81 days)
- HTTP/3
- Not advertised
- Our check
- Answered in 198 ms
Checked from our server in Frankfurt, Germany, 7 days ago, for poinz.ch. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.
Checked from 11 places around the world
All 11 locations got an answer from poinz.ch. Fastest from Frankfurt (59 ms), slowest from Tokyo (1,041 ms). Every location connected to the same address, on Amazon.com, Inc. (AS16509).
| Location | Result | Time | Address reached |
|---|---|---|---|
| FrankfurtGermany | Up · HTTP 307 | 59 ms | 216.150.1.1 |
| ViennaAustria | Up · HTTP 307 | 353 ms | 216.150.1.1 |
| MilanItaly | Up · HTTP 307 | 241 ms | 216.150.1.1 |
| ParisFrance | Up · HTTP 307 | 86 ms | 216.150.1.1 |
| AmsterdamNetherlands | Up · HTTP 307 | 81 ms | 216.150.1.1 |
| MadridSpain | Up · HTTP 307 | 183 ms | 216.150.1.1 |
| WarsawPoland | Up · HTTP 307 | 152 ms | 216.150.1.1 |
| Los AngelesUSA | Up · HTTP 307 | 170 ms | 216.150.1.1 |
| São PauloBrazil | Up · HTTP 307 | 238 ms | 216.150.1.1 |
| SingaporeSingapore | Up · HTTP 307 | 65 ms | 216.150.1.1 |
| TokyoJapan | Up · HTTP 307 | 1,041 ms | 216.150.1.1 |
Checked with check-host.net from its servers in these cities 7 days ago, for poinz.ch. Time is how long each server took to load the page.
Poinz FAQ
Is Poinz down right now?
Why does the Poinz app keep asking me to log in again?
Can I collect or redeem Poinz points while the app will not load?
Why does Poinz show no partner shops near my Swiss postcode?
Does Poinz work outside Switzerland?
Put the Poinz status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/poinz/"><img src="https://isitdownrightnow.app/badge/poinz.svg" alt="Poinz status" height="20"></a>[](https://isitdownrightnow.app/services/poinz/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Poinz
The status on this page comes from user-submitted problem reports for Poinz, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Poinz, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Poinz doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.