Next PLC next.co.uk Live · Operational

Is Next PLC down right now? Live status and outage tracker

No, Next PLC is up.

No outage detected, and no user reports in the last hour.

Reports, last hour: 0
Usual at this hour: Almost none
Vs the hour before: –

User reports, last 24 hours, one bar per 15 minutes. Dashed line: the usual level. 96 normal · 0 elevated · 0 outage

Not working for you?

Updated 3 min ago · Data refreshes every 5 minutes

01 · User reports

0 reports in the last hour

From a public outage-reporting feed, counted in 15-minute windows. The verdict above is based on these.

02 · Our check, Frankfurt

Answered in 72 ms

Our server loaded www.next.co.uk 16 h ago. Behind Akamai.

03 · 12 cities, check-host.net

12 of 12 got an answer

Fastest from Frankfurt (22 ms), slowest from São Paulo (908 ms). 16 h ago.

Last 24 hours

Next PLC outages and problems

User reports, last 24 hours

13 reports in total, counted in 15-minute windows

No problem reports came in for Next PLC in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 13 reports. Most recent reports were about app (100%). There has been no spike in reports since 7 November. These are user reports from the UK, where most people report Next PLC problems.

NormalClose to the usual level24 h · 13 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

Quiet

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

2 reports, 18 h ago

Next PLC status card: No, Next PLC is up. User reports over the last 24 hours. — **Share this status**The picture people see when this page is shared: the answer and the last 24 hours of reports.
Image

In the past 24 hours, 13 user reports came in for Next PLC. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 2 reports, about 18 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for Next PLC stayed at their usual level the whole time.

This month

Next PLC in November 2026

Problem reports in November (since 7 November): 56

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for Next PLC.

App100%

Share of 2 recent reports that said what was wrong.

World map

Where Next PLC problem reports come from

The map shows where recent problem reports for Next PLC came from in the UK. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Outage now
Problems now
Normal

Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.

Map outlines: Natural Earth.

Last 30 days

Next PLC problem spikes, last 30 days

Since 7 November, Next PLC had no outage spikes or periods of elevated reports.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 7 November 2026. Monthly reports for all services

Troubleshooting

How to fix Next PLC not working

Next PLC is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach next.co.uk over your own connection, right now. Nothing is sent to us or stored.

Check your account and payment
Login failures or checkout errors on the Next website often relate to account details. Make sure your password is correct and that your payment card is not expired or declined.
Clear your browser's cache
A corrupted cache can cause the Next website to load incorrectly or not respond. Clear it through your browser's settings, under Privacy or History. After clearing, close and reopen the browser before trying again.
Try the Next app instead
If the website is problematic, the Next mobile app for iOS or Android may work. It uses a different connection, so you can browse and order while the site is having issues. Ensure your app is updated from the official store.
Report the issue to Next
You should contact their customer service if problems persist. Find the contact options on the website's help section. Describe exactly what happened, like a checkout error or a blank page, and include any error messages you saw.

While it is down

While Next PLC is down: what to use instead

Next store Use a local branch for purchases or returns when the website or app will not load.
John Lewis Shop here for clothing or homeware if you need an alternative and the Next site is unavailable.
Marks & Spencer Use it for clothing or food orders when you want a UK retailer with stores and delivery as a backup.
Argos Reserve home or electrical items for collection when you need a purchase to go through without the Next site.

About

What happens when Next PLC goes down

Next PLC is the UK retailer behind next.co.uk and its shopping app, where shoppers buy clothing and homeware; an outage interrupts browsing, checkout and order tracking. A failed basket or payment step can stop a purchase midway.

Slow page loads and failed sign-ins tend to show up first; after that, product pages and basket updates can stall. Checkout may fail at the payment step, while order history or click and collect messages fail to refresh. Problems are often partial: the app can fail while the website still works, or one section of the site can break while the rest loads. Regional trouble also happens, so one area may see errors while another still checks out.

Servers and network

Next PLC IP address, servers and network

IPv4 address: 2.23.244.143
IPv6 addresses: 2a02:26f0:7100:892::c90
Show all 3
2a02:26f0:7100:89b::c90
2a02:26f0:7100:8a2::c90
Network: AS16625 · Akamai Technologies, Inc., registered in the Netherlands
Served through: Akamai
DNS hosted by: its own name servers (cscdns.net)
HTTPS certificate: Issued by DigiCert Inc, valid until 14 Apr 2027 (152 days)
HTTP/3: Not advertised
Our check: Answered in 72 ms (it turned away our automated check, which is common)

Checked from our server in Frankfurt, Germany, 16 h ago, for www.next.co.uk. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Checked from 12 places around the world

All 12 locations got an answer from next.co.uk. Fastest from Frankfurt (22 ms), slowest from São Paulo (908 ms). Every location connected through Akamai Technologies, Inc. (AS16625), using 7 different addresses.

Location	Result	Time	Address reached
FrankfurtGermany	Up · HTTP 301	22 ms	2.23.244.143
ViennaAustria	Up · HTTP 301	78 ms	2.23.244.143
MilanItaly	Up · HTTP 301	64 ms	2.23.244.143
ParisFrance	Up · HTTP 301	35 ms	23.46.188.118
AmsterdamNetherlands	Up · HTTP 301	27 ms	184.30.156.142
MadridSpain	Up · HTTP 301	128 ms	23.46.188.118
WarsawPoland	Up · HTTP 301	81 ms	2.23.244.143
DallasUSA	Up · HTTP 301	201 ms	23.14.92.135
Los AngelesUSA	Up · HTTP 301	27 ms	23.222.204.142
São PauloBrazil	Up · HTTP 301	908 ms	23.46.188.118
SingaporeSingapore	Up · HTTP 301	32 ms	23.75.213.93
TokyoJapan	Up · HTTP 301	26 ms	23.55.208.144

Checked with check-host.net from its servers in these cities 16 h ago, for next.co.uk. Time is how long each server took to load the page.

Questions

Next PLC FAQ

Is Next PLC down right now?

The status at the top of this page shows whether problem reports for next.co.uk are above their usual level, counted in 15-minute windows over the last 24 hours. No official status page is listed for the service, so that report count is the only signal here. Start with your own side. Load another shopping site on the same connection, switch between wifi and mobile data, and try the Next app as well as the browser; if both routes fail on two networks, the fault is probably not your device.

Why does my card get declined at Next checkout?

A decline at the payment step usually comes from the bank rather than the shop, so call the number on the back of your card before you retry a third time. If the basket keeps bouncing back to the payment page with an error, clear the browser cache or finish the order in the app, because an expired session is a common cause. Check that the billing address you enter matches the one the card is registered to.

My Next credit account statement will not load. What do I check?

Statements sit behind the sign-in, so sign out and back in if the page hangs on a spinner. Password reset emails can land in spam, and a saved browser password sometimes stops working after a change. If the app shows an empty statement while the website loads it fine, update the app or clear its stored data first.

Why has my Next order tracking stopped updating?

Tracking often freezes while a parcel sits between depots, then moves again with no action from you. Check which delivery option you picked, since click and collect orders only update once the store scans the parcel in. If the status has not changed past dispatch for several days, ask Next's customer service to trace it rather than querying the store till.

Why does the Next app keep signing me out?

The app drops your session when it cannot reach the account servers, which is what a run of problem reports tends to look like. Force-close it, reopen, and sign in once on mobile data instead of wifi to test the connection. On iPhone, confirm the app is allowed to use mobile data, because that one setting can leave it stuck at the sign-in screen.

Official channels

Contact Next PLC support

Tip: Next PLC doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.

For your site

Put the Next PLC status on your site

Paste one of these into a web page, a blog post or a README: a small badge, or a card with the chart. Both show the same status as this page, based on user problem reports, and link back here.

HTML

<a href="https://isitdownrightnow.app/services/next-plc/"><img src="https://isitdownrightnow.app/badge/next-plc.svg" alt="Next PLC status" height="20"></a>

Markdown, for README files

[![Next PLC status](https://isitdownrightnow.app/badge/next-plc.svg)](https://isitdownrightnow.app/services/next-plc/)

A live card with the chart

The status, reports in the last hour and the last 24 hours, updated every 5 minutes. Use the frame, or the image where frames are not allowed, such as newsletters.

Frame

<iframe src="https://isitdownrightnow.app/embed/next-plc/" title="Next PLC status" width="100%" height="230" style="border:0;max-width:560px" loading="lazy"></iframe>
<p><a href="https://isitdownrightnow.app/services/next-plc/">Next PLC status</a> from IsItDownRightNow.app</p>

Image, updated about every 10 minutes

<a href="https://isitdownrightnow.app/services/next-plc/"><img src="https://isitdownrightnow.app/share/next-plc.png" alt="Next PLC status: problem reports over the last 24 hours" width="600" height="315" loading="lazy"></a>

Markdown image, for README files

[![Next PLC status](https://isitdownrightnow.app/share/next-plc.png)](https://isitdownrightnow.app/services/next-plc/)

Badge, frame and image load no scripts from other sites and set no cookies; people who see them on your page load them from our server. More for journalists.

How we track Next PLC

The status on this page comes from user-submitted problem reports for Next PLC, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Next PLC, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Next PLC doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.