- Home
- EA
- Errors and problems
- EC: 10000
Error codeEAWindows PC and Mac
EA error EC: 10000
EA Account could not be authenticated
The EA app can't confirm your EA Account when you sign in. EA links it to an unstable connection or wrong login details.
Fix it
How to fix error EC: 10000
Make sure your internet connection is stable.
Check that your email and password are correct.
Reset your password if you forgot it, or recover your account if you lost access to the email.
From EA's help pages: help.ea.com, in our words. Checked on 5 November 2026. If the steps do not help, EA's own support is the next stop.
More
More EA errors and common problems
- EA app won't openApp closes or freezes on startup
- Download stuckGame download or update won't progress
- Stuck on preparingGame will not launch past Preparing
- Can't log inForgotten password or lost access to the account
- Stuck in offline modeApp will not go back online
- EC:10701EA app cannot use port 3216
- EC: 10005Home network or internet problem
- Error code 104EA app background service problem