EA errors and common problems

EA app won't open: App closes or freezes on startup

Means

The EA app doesn't start, closes after a few seconds or hangs on a blank window. EA says background programs and security software often cause crashes and connection trouble.

First step

Close background programs you don't need, such as file sharing apps. All steps

Download stuck: Game download or update won't progress

Means

A game download or update stops at a percentage or stays on waiting. EA suggests clearing the app cache first, and notes that a FAT32 drive stops downloads at 4 GB.

First step

Open the EA app menu, go to Help and choose App Recovery. All steps

Stuck on preparing: Game will not launch past Preparing

Means

The EA app keeps showing a game as preparing and won't let you play it. EA's steps target the app cache, background programs and outdated drivers.

First step

Clear the EA app's cache from App Recovery. All steps

Can't log in: Forgotten password or lost access to the account

Means

You can't sign in to the EA app or an EA game. EA covers forgotten passwords, expired login details and lost access to the account email.

First step

Reset your password using your email address or EA ID. All steps

Stuck in offline mode: App will not go back online

Means

The EA app stays in offline mode or won't update itself even though your internet works. EA says clearing the cache often fixes it, but not during a server outage.

First step

Check EA server status for an outage first. All steps

EC: 10000: EA Account could not be authenticated

Means

The EA app can't confirm your EA Account when you sign in. EA links it to an unstable connection or wrong login details.

First step

Make sure your internet connection is stable. All steps

EC:10701: EA app cannot use port 3216

Means

A communication error that means the EA app couldn't run on port 3216, which it needs to launch.

First step

Restart your computer and open the EA app again. All steps

EC: 10005: Home network or internet problem

Means

The EA app is having trouble with your home network or internet connection.

First step

Follow EA's connection troubleshooting steps. All steps

Error code 104: EA app background service problem

Means

The background service that runs the EA app has run into a problem.

First step

Fully close the EA app. All steps