Citi outages and problems
In the past 24 hours, 137 user reports came in for Citi. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 5 reports, about 23 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Citi in October 2026
- Problem reports in October (since 27 October)
- 146
Monthly report for October 2026
What people said was wrong in recent problem reports for Citi, as a share of those reports:
- 43% App
- 29% Mobile banking
- 14% Login
- 14% Online Banking
Where Citi problem reports come from
Recent reports came from 46 areas. The most came from around New York City, NY, Washington, DC and Los Angeles, CA. Share of recent reports by area, named after its biggest town:
- 17% New York City, NY
- 9% Washington, DC
- 9% Los Angeles, CA
- 4% Atlanta, GA
- 4% Chicago, IL
- 3% St. Louis, MO
From 129 recent problem reports. Big cities always send the most, so reports from many places point to a widespread problem, and one area far ahead of the rest can mean a regional one. Town names: GeoNames.
Citi problem spikes, last 30 days
Since 27 October, Citi had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services
How to fix Citi not working
Citi is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach citigroup.com over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Citi.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
While Citi is down: what to use instead
- Citi website Open it in a browser when the app will not load and you need to check balances or move money.
- Physical card Pay at a store or online with the card itself if in-app payment fails.
- Phone support Call the number on the back of your card if chat in the app is unavailable.
- Backup card Use a card from another bank for essential purchases while the service is down.
When people report Citi problems
The busiest hour for reports about Citi is 20:00 to 21:00 Central European time, and the busiest day is Wednesday.
By hour of the day
- 00:00 to 01:00: 0.13 reports on an average day
- 01:00 to 02:00: 0.41 reports on an average day
- 02:00 to 03:00: 0.13 reports on an average day
- 03:00 to 04:00: 0.27 reports on an average day
- 04:00 to 05:00: 0.11 reports on an average day
- 05:00 to 06:00: 0.14 reports on an average day
- 06:00 to 07:00: 0.14 reports on an average day
- 07:00 to 08:00: 0 reports on an average day
- 08:00 to 09:00: 0.13 reports on an average day
- 09:00 to 10:00: 0.07 reports on an average day
- 10:00 to 11:00: 0.05 reports on an average day
- 11:00 to 12:00: 0.14 reports on an average day
- 12:00 to 13:00: 0.05 reports on an average day
- 13:00 to 14:00: 0.58 reports on an average day
- 14:00 to 15:00: 0.48 reports on an average day
- 15:00 to 16:00: 0.24 reports on an average day
- 16:00 to 17:00: 0.35 reports on an average day
- 17:00 to 18:00: 0.47 reports on an average day
- 18:00 to 19:00: 0.42 reports on an average day
- 19:00 to 20:00: 0.27 reports on an average day
- 20:00 to 21:00: 0.92 reports on an average day
- 21:00 to 22:00: 0.41 reports on an average day
- 22:00 to 23:00: 0.58 reports on an average day
- 23:00 to 00:00: 0.25 reports on an average day
By day of the week
- Monday: 0 reports on an average Monday
- Tuesday: 9 reports on an average Tuesday
- Wednesday: 38 reports on an average Wednesday
- Thursday: 0 reports on an average Thursday
- Friday: 0 reports on an average Friday
- Saturday: 0 reports on an average Saturday
- Sunday: 0 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 21 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
Citi IP address, servers and network
Checking citigroup.com from our server…
Service updates from @AskCiti
No posts about problems from @AskCiti in the last 14 days. The latest is from .
Put the Citi status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/citi/"><img src="https://isitdownrightnow.app/badge/citi.svg" alt="Citi status" height="20"></a>[](https://isitdownrightnow.app/services/citi/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Citi
The status on this page comes from user-submitted problem reports for Citi, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Citi, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Citi doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.