BC Hydro outages and problems
In the past 24 hours, 121 user reports came in for BC Hydro. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 6 reports, about 20 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
BC Hydro in October 2026
- Problem reports in October (since 28 October)
- 122
Monthly report for October 2026
What went wrong
What people said was wrong in recent problem reports for BC Hydro.
Share of 8 recent reports that said what was wrong.
BC Hydro problem spikes, last 30 days
Since 28 October, BC Hydro had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services
How to fix BC Hydro not working
BC Hydro is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach bchydro.com over your own connection, right now. Nothing is sent to us or stored.
Refresh the BC Hydro page or app
The report level at the top reflects other people's problem reports in 15-minute windows over the last 24 hours. It does not check your own connection. Pull down on the app screen to refresh, or press Ctrl+R on a desktop browser and Command+R on a Mac; if the sign-in page stalls, close the tab and open the site again.
Open the BC Hydro account in a private window
Old cookies can break the sign-in page. Open a private window so cached sign-in data stays out of the test: in Chrome, press Ctrl+Shift+N on Windows or Command+Shift+N on a Mac; in Safari, choose File > New Private Window. Sign in again and see if the account page loads.
Switch networks before retrying BC Hydro
Turn off Wi-Fi in Settings and load the account page over cellular data, or move from cellular to a known Wi-Fi network. That rules out one bad connection. Restart the phone afterward: on iPhone use Settings > General > Shut Down, and on Android hold the power button and choose Restart.
Reinstall the BC Hydro app
Remove the app, then install it again from the App Store or Google Play. Open it and sign in once; if the same screen fails, use the mobile site in your browser instead.
While BC Hydro is down: what to use instead
- MyHydro website The account site loads in a browser when the app will not, and you can check bills and account details there.
- Outage phone line Call the utility's outage line when you need to report a cut or hear restoration updates, because the app may not load during a wider failure.
- Bank bill payment Your bank's bill payment screen works when the app's payment step stalls; have the account number from your bill ready.
- Local news radio Local news radio carries outage updates during a wide event, which helps when the app and website are both slow.
When people report BC Hydro problems
The busiest hour for reports about BC Hydro is 14:00 to 15:00 Central European time, and the busiest day is Wednesday.
By hour of the day
- 00:00 to 01:00: 0.09 reports on an average day
- 01:00 to 02:00: 0.09 reports on an average day
- 02:00 to 03:00: 0.07 reports on an average day
- 03:00 to 04:00: 0.01 reports on an average day
- 04:00 to 05:00: 0.12 reports on an average day
- 05:00 to 06:00: 0.01 reports on an average day
- 06:00 to 07:00: 0.05 reports on an average day
- 07:00 to 08:00: 0.03 reports on an average day
- 08:00 to 09:00: 0.02 reports on an average day
- 09:00 to 10:00: 0.05 reports on an average day
- 10:00 to 11:00: 0 reports on an average day
- 11:00 to 12:00: 0.38 reports on an average day
- 12:00 to 13:00: 0.43 reports on an average day
- 13:00 to 14:00: 0.33 reports on an average day
- 14:00 to 15:00: 0.84 reports on an average day
- 15:00 to 16:00: 0.83 reports on an average day
- 16:00 to 17:00: 0.39 reports on an average day
- 17:00 to 18:00: 0.42 reports on an average day
- 18:00 to 19:00: 0.43 reports on an average day
- 19:00 to 20:00: 0.36 reports on an average day
- 20:00 to 21:00: 0.23 reports on an average day
- 21:00 to 22:00: 0.19 reports on an average day
- 22:00 to 23:00: 0.13 reports on an average day
- 23:00 to 00:00: 0.1 reports on an average day
By day of the week
- Monday: 0 reports on an average Monday
- Tuesday: 0 reports on an average Tuesday
- Wednesday: 37 reports on an average Wednesday
- Thursday: 4.3 reports on an average Thursday
- Friday: 0 reports on an average Friday
- Saturday: 0 reports on an average Saturday
- Sunday: 0 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 22 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
What happens when BC Hydro goes down
BC Hydro supplies electricity across much of British Columbia, and homes, businesses, hospitals, and schools depend on its grid to keep lights, heating, cooling, and equipment running. A power outage cuts lights and outlets and can stop electric heating or cooling, leaving a home dark and cold or hot.
During an outage, lights and outlets go dead first, and electric heating or cooling stops while a fridge warms. Your router dies too. A payment terminal loses power unless it sits on backup, and elevators may stop between floors. Outages tend to be regional or partial: one neighborhood or feeder line can go dark while nearby blocks keep power, and a storm can widen the damage; a rise in reports here comes from people hitting trouble, and the app never pings or monitors the utility itself.
BC Hydro IP address, servers and network
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BC Hydro FAQ
Is BC Hydro down right now?
Why does the outage map show power at my address when my block is dark?
Why can't I sign in to MyHydro?
Why does the MyHydro app show a different balance than my bank payment?
How do I report an outage if the MyHydro app will not load?
Service updates from @bchydro
No posts about problems from @bchydro in the last 14 days. The latest is from .
Put the BC Hydro status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/bc-hydro/"><img src="https://isitdownrightnow.app/badge/bc-hydro.svg" alt="BC Hydro status" height="20"></a>[](https://isitdownrightnow.app/services/bc-hydro/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track BC Hydro
The status on this page comes from user-submitted problem reports for BC Hydro, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for BC Hydro, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. BC Hydro doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.