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Common problemSteamSteam client, website and mobile app

Steam Guard code not arriving

Email delayed, filtered or sent elsewhere

Steam Guard codes go to the last email address registered on your account. Valve says some email providers deliver them late.

Is Steam down right now? Operational: 42 problem reports in the last hour. If it were down for everyone, this problem could come from there; right now it looks normal.
Fix it

How to fix it

  1. Check the inbox of the email address registered to your Steam account.

  2. Look in your spam folder.

  3. Add [email protected] and [email protected] to your contacts.

  4. Wait up to 30 minutes, then sign in again to get a new code.

From Steam's help pages: help.steampowered.com, in our words. Checked on 5 November 2026. If the steps do not help, Steam's own support is the next stop.

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