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Common problemMy RenaultiPhone and Android app

My Renault connected services expired

Free period over, common on used cars

Connected services are free for a set time, then they stop until renewed. Renault says this often applies to used cars whose free period has already run out.

Is My Renault down right now? Operational: 0 problem reports in the last hour. If it were down for everyone, this problem could come from there; right now it looks normal.
Fix it

How to fix it

  1. Create a My Renault account if you do not have one yet.

  2. Open your My Renault account on your phone or computer and select the car.

  3. Click the Store tab and renew the services you want.

From My Renault's help pages: renault.co.uk, in our words. Checked on 11 November 2026. If the steps do not help, My Renault's own support is the next stop.

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