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Common problemMy RenaultiPhone and Android app
My Renault app not updating the car's location or data
Data is sent only at the end of a trip
The app shows data the car sends when a journey ends. Renault says the position is only updated if the car is in network coverage at that point, and it is erased after 3 days if the car has not moved.
How to fix it
Switch the engine off at the end of a trip, as that is when the car sends new data.
Park where there is network coverage so the update can go through.
Check that connected services are active and the car is paired with the app.
Drive the car if it has stood still for over 3 days, since the old position is erased for security.
From My Renault's help pages: renault.co.uk, in our words. Checked on 11 November 2026. If the steps do not help, My Renault's own support is the next stop.