Common My Renault problems

Common problems

• App won't connect: Data sharing off, no signal or car not synced

  Means

  Remote services in My Renault only work when the car shares data, has mobile signal and is synced to your account. Renault says connected services are not available at all while data sharing is switched off.

  First step

  Check that data sharing is switched on in the car's central touchscreen. All steps

• Can't sync the car: Sync code or login in the car fails

  Means

  Linking the app to the car is done from inside the car, with the engine or ignition on. Renault says data sharing must be accepted first, and only one My Renault account can be linked to a car at a time.

  First step

  Sit in the car, switch on the engine or ignition and make sure there is network coverage. All steps

• Pre-heating not working: Car not plugged in or PIN not set

  Means

  Remote pre-heating of the cabin has set conditions. Renault says the engine must be off and the electric or plug-in hybrid car must be connected to a power supply, and remote services need a 4-digit PIN set up in the car.

  First step

  Switch the engine off before you send the request. All steps

• Car data not updating: Data is sent only at the end of a trip

  Means

  The app shows data the car sends when a journey ends. Renault says the position is only updated if the car is in network coverage at that point, and it is erased after 3 days if the car has not moved.

  First step

  Switch the engine off at the end of a trip, as that is when the car sends new data. All steps

• Services expired: Free period over, common on used cars

  Means

  Connected services are free for a set time, then they stop until renewed. Renault says this often applies to used cars whose free period has already run out.

  First step

  Create a My Renault account if you do not have one yet. All steps

• Activation email missing: Account not confirmed yet

  Means

  A new My Renault account only works after you confirm it with the link Renault sends by email. Renault notes the email can land in the spam folder.

  First step

  Check your spam folder for the activation email. All steps