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Common problemMy RenaultiPhone and Android app
Can't sync the car with the My Renault app
Sync code or login in the car fails
Linking the app to the car is done from inside the car, with the engine or ignition on. Renault says data sharing must be accepted first, and only one My Renault account can be linked to a car at a time.
How to fix it
Sit in the car, switch on the engine or ignition and make sure there is network coverage.
Accept the data sharing prompt on the central screen.
On easy link, tap "Sync my Renault" in the app, tap "Start" and "Continue", then enter the code shown on the car's screen.
On openR link, swipe down from the top of the central screen, tap your profile, choose "My Renault account" and log in.
Check that no other My Renault account is linked to the car, since only one can be connected at a time.
From My Renault's help pages: renault.co.uk, in our words. Checked on 11 November 2026. If the steps do not help, My Renault's own support is the next stop.