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Common problemMy RenaultE-Tech electric and plug-in hybrid models

My Renault remote pre-heating not working

Car not plugged in or PIN not set

Remote pre-heating of the cabin has set conditions. Renault says the engine must be off and the electric or plug-in hybrid car must be connected to a power supply, and remote services need a 4-digit PIN set up in the car.

Is My Renault down right now? Operational: 0 problem reports in the last hour. If it were down for everyone, this problem could come from there; right now it looks normal.
Fix it

How to fix it

  1. Switch the engine off before you send the request.

  2. Plug the car into a power supply.

  3. Set a 4-digit PIN for remote services in the easy link settings, in an area with network coverage.

  4. Switch the engine on and then off again to save the PIN.

From My Renault's help pages: renault.co.uk, in our words. Checked on 11 November 2026. If the steps do not help, My Renault's own support is the next stop.

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