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Common problemMy RenaultiPhone and Android app
My Renault app won't connect to the car
Data sharing off, no signal or car not synced
Remote services in My Renault only work when the car shares data, has mobile signal and is synced to your account. Renault says connected services are not available at all while data sharing is switched off.
How to fix it
Check that data sharing is switched on in the car's central touchscreen.
Make sure the car is parked where there is mobile network coverage.
Check that the car is synced to your My Renault account.
Open the Contracts page in the app to see the status of each service.
Contact Renault Customer Services if a service still does not work.
From My Renault's help pages: renault.co.uk, in our words. Checked on 11 November 2026. If the steps do not help, My Renault's own support is the next stop.