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Common problemMy RenaultiPhone and Android app

My Renault account activation email not arriving

Account not confirmed yet

A new My Renault account only works after you confirm it with the link Renault sends by email. Renault notes the email can land in the spam folder.

Is My Renault down right now? Operational: 0 problem reports in the last hour. If it were down for everyone, this problem could come from there; right now it looks normal.
Fix it

How to fix it

  1. Check your spam folder for the activation email.

  2. Click the activation link in the email to confirm your registration.

  3. Return to the app and log in with the email address and password you chose.

From My Renault's help pages: renault.co.uk, in our words. Checked on 11 November 2026. If the steps do not help, My Renault's own support is the next stop.

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