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Error codePokémon GoAndroid and iPhone
Pokémon Go: "Your account has been suspended"
The account is banned for breaking the rules
This message means the account is banned for breaking the Terms of Service, for example by faking location or using unofficial apps. Other login or map errors without this message are usually a short server issue.
How to fix "Your account has been suspended"
Read the message closely, since only this one means a ban.
If you think the ban is a mistake, contact support and pick Ban Appeal as the issue type.
If you see a different error, try logging in again or contact support under Sign-In Issue.
From Pokémon Go's help pages: scopelyexplore.helpshift.com, in our words. Checked on 11 November 2026. If the steps do not help, Pokémon Go's own support is the next stop.
More Pokémon Go errors and common problems
- Can't log inForgotten password, email or login method
- App freezes or won't loadOften an old app version or bad data
- GPS location is offWeak signal, tall buildings or no GPS
- Adventure Sync not workingSteps or distance don't count
- Network connection issuesMobile data or network type settings
- Device not compatibleUnofficial app or unsupported system version
- Unable to authenticateServer hiccup or weak connection at login
- Failed to log inTemporary server issue or poor signal
- Failed to detect locationMock location setting is turned on
All Pokémon Go errors and common problemsLive Pokémon Go status