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Common problemPokémon GoAndroid and iPhone
Pokémon GO GPS location is wrong or drifting
Weak signal, tall buildings or no GPS
Your avatar drifts, jumps or sits in the wrong place. The help center says weak or busy networks, tall buildings and tablets without a GPS sensor can all cause it.
Fix it
How to fix it
Play on a device with a built-in GPS sensor, since many tablets don't have one.
Make sure you have a strong Wi-Fi or mobile data connection.
Switch between Wi-Fi and mobile data to see if accuracy improves.
On Android, turn on the Improve Location Accuracy setting.
From Pokémon Go's help pages: scopelyexplore.helpshift.com, in our words. Checked on 11 November 2026. If the steps do not help, Pokémon Go's own support is the next stop.
More
More Pokémon Go errors and common problems
- Can't log inForgotten password, email or login method
- App freezes or won't loadOften an old app version or bad data
- Adventure Sync not workingSteps or distance don't count
- Network connection issuesMobile data or network type settings
- Device not compatibleUnofficial app or unsupported system version
- Unable to authenticateServer hiccup or weak connection at login
- Failed to log inTemporary server issue or poor signal
- Failed to detect locationMock location setting is turned on
- Your account has been suspendedThe account is banned for breaking the rules
All Pokémon Go errors and common problemsLive Pokémon Go status