- Home
- Pokémon Go
- Errors and problems
- Device not compatible
Common problemPokémon GoAndroid and iPhone
Pokémon GO says your device is not compatible
Unofficial app or unsupported system version
The game refuses to run on your phone. The help center says this happens with an unofficial or outdated copy of the app, or a phone system version that is no longer supported.
Fix it
How to fix it
Remove any unofficial copy of the app.
Install the latest official version from the Google Play Store or the App Store.
Check the supported devices list to see if your system version is still supported.
From Pokémon Go's help pages: scopelyexplore.helpshift.com, in our words. Checked on 11 November 2026. If the steps do not help, Pokémon Go's own support is the next stop.
More
More Pokémon Go errors and common problems
- Can't log inForgotten password, email or login method
- App freezes or won't loadOften an old app version or bad data
- GPS location is offWeak signal, tall buildings or no GPS
- Adventure Sync not workingSteps or distance don't count
- Network connection issuesMobile data or network type settings
- Unable to authenticateServer hiccup or weak connection at login
- Failed to log inTemporary server issue or poor signal
- Failed to detect locationMock location setting is turned on
- Your account has been suspendedThe account is banned for breaking the rules
All Pokémon Go errors and common problemsLive Pokémon Go status