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Common problemPokémon GoAndroid and iPhone
Pokémon GO has network connection problems
Mobile data or network type settings
The game lags or can't stay connected while you play. The help center says mobile data, roaming and the network type on your phone can affect this.
Fix it
How to fix it
Make sure mobile data is turned on in your phone settings.
Turn on data roaming so your phone can use local networks.
If the game feels slow on 5G, switch your phone to 4G or LTE.
From Pokémon Go's help pages: scopelyexplore.helpshift.com, in our words. Checked on 11 November 2026. If the steps do not help, Pokémon Go's own support is the next stop.
More
More Pokémon Go errors and common problems
- Can't log inForgotten password, email or login method
- App freezes or won't loadOften an old app version or bad data
- GPS location is offWeak signal, tall buildings or no GPS
- Adventure Sync not workingSteps or distance don't count
- Device not compatibleUnofficial app or unsupported system version
- Unable to authenticateServer hiccup or weak connection at login
- Failed to log inTemporary server issue or poor signal
- Failed to detect locationMock location setting is turned on
- Your account has been suspendedThe account is banned for breaking the rules
All Pokémon Go errors and common problemsLive Pokémon Go status