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- Adventure Sync not working
Common problemPokémon GoAndroid and iPhone
Pokémon GO Adventure Sync not working
Steps or distance don't count
Your walking distance doesn't show up, or only part of it counts. The help center points to location permission, the link to your health app, sync delays and battery saving.
How to fix it
Make sure Adventure Sync is checked in the game settings.
Set the game's location permission on your phone to Always Allow.
Open Apple Health or Google Fit and check that Pokémon GO is listed as a connected app.
Turn off battery saving on your phone and in the health app.
Allow a few hours for steps to sync, and keep in mind that steps you enter by hand don't count.
From Pokémon Go's help pages: scopelyexplore.helpshift.com, in our words. Checked on 11 November 2026. If the steps do not help, Pokémon Go's own support is the next stop.
More Pokémon Go errors and common problems
- Can't log inForgotten password, email or login method
- App freezes or won't loadOften an old app version or bad data
- GPS location is offWeak signal, tall buildings or no GPS
- Network connection issuesMobile data or network type settings
- Device not compatibleUnofficial app or unsupported system version
- Unable to authenticateServer hiccup or weak connection at login
- Failed to log inTemporary server issue or poor signal
- Failed to detect locationMock location setting is turned on
- Your account has been suspendedThe account is banned for breaking the rules
All Pokémon Go errors and common problemsLive Pokémon Go status