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Common problemPokémon GoAndroid and iPhone
Can't log in to Pokémon GO
Forgotten password, email or login method
You can't get into your account. The help center says Pokémon GO does not keep your password: your login provider does, and a lost email or provider can be found through Account Recovery.
How to fix it
Reset your password with the provider you log in with: Google, Facebook, Apple, Pokémon Trainer Central or Kids at Scopely Explore.
Check your spam or junk folder if the reset email doesn't arrive.
If you don't remember your email or login provider, use the Account Recovery page.
If you only see child login options, delete and reinstall the app and enter the correct birth date.
From Pokémon Go's help pages: scopelyexplore.helpshift.com, in our words. Checked on 11 November 2026. If the steps do not help, Pokémon Go's own support is the next stop.
More Pokémon Go errors and common problems
- App freezes or won't loadOften an old app version or bad data
- GPS location is offWeak signal, tall buildings or no GPS
- Adventure Sync not workingSteps or distance don't count
- Network connection issuesMobile data or network type settings
- Device not compatibleUnofficial app or unsupported system version
- Unable to authenticateServer hiccup or weak connection at login
- Failed to log inTemporary server issue or poor signal
- Failed to detect locationMock location setting is turned on
- Your account has been suspendedThe account is banned for breaking the rules
All Pokémon Go errors and common problemsLive Pokémon Go status