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- App freezes or won't load
Common problemPokémon GoAndroid and iPhone
Pokémon GO freezes or won't load
Often an old app version or bad data
The app freezes, crashes or doesn't load the map properly. The help center says an outdated app is a common cause and lists general steps that clear up many issues.
How to fix it
Update Pokémon GO in the Google Play Store or the App Store.
Switch between Wi-Fi and mobile data.
In the game, open Settings, then Advanced Settings, and tap Refresh Game Data.
Set your phone's date, time and time zone to update automatically.
On Android, clear the Pokémon GO cache in your phone's storage settings.
Uninstall and reinstall the app, since your progress is saved online.
From Pokémon Go's help pages: scopelyexplore.helpshift.com, in our words. Checked on 11 November 2026. If the steps do not help, Pokémon Go's own support is the next stop.
More Pokémon Go errors and common problems
- Can't log inForgotten password, email or login method
- GPS location is offWeak signal, tall buildings or no GPS
- Adventure Sync not workingSteps or distance don't count
- Network connection issuesMobile data or network type settings
- Device not compatibleUnofficial app or unsupported system version
- Unable to authenticateServer hiccup or weak connection at login
- Failed to log inTemporary server issue or poor signal
- Failed to detect locationMock location setting is turned on
- Your account has been suspendedThe account is banned for breaking the rules
All Pokémon Go errors and common problemsLive Pokémon Go status